Every new screen pops up a chat window
I have to close the “click here to chat now” alert every single time I navigate to a new page. Turn the thing off!! Why in the WORLD would you think this is good UX??
Tickets not completed
Over the years every time I have submitted a ticket for a pothole or another issue, they are marked as complete and never complete completed. If the city wants people to use the 311 app, they need to follow through.
Worthless app
The app only helps with a handful of very specific tasks. If you want to file a complaint about a property, it has to be a one of a limited number of issues. For example, you can’t use it to submit a complaint about a neighbor with an overgrown yard, which seems to be like a common complaint.
Slow and unresponsive
Slow and unresponsive especially for reporting major potholes
Needs help
App very glitchy. A lot of features don’t work well.
