Unhappy customer
Terrible app. It logged me out of the app for no reason. Access to the app again took 5 minutes while I was trying to get in my house after a full working day. Unreliable lock. If I don’t have the keys on me I cannot trust this.
Cannot sign in on the iPhone Duo
It worked perfectly fine on my old phone, but I cannot sign improperly on the Duo. Please fix your app
Customer service
The gentleman handling my call was such a great help getting my August services restored.
Doesn’t work properly on iPad
App does not work properly on iPad and latest iPadOS. and not just the latest iPadOS, but hasn’t worked properly on iPad for quite a long time with iPadOS 26 and 27.
Brutal experience
Trying to add August lock to HomeKit is like pulling teeth. Owner setup works fine. PITA when sharing it with family. It requires you to also setup an account on August app. Here’s the kicker. The damn August app require a phone number to invite a family member as owner. August product people apparently don’t have kids. This problem is well documented online. Tried a work-around where I attempted to log into August app on the shared device using my own account. While entering the email verification code it gave me a dead end error “body.value” does not match any of the allowed types. That’s it. Dead end. Can’t share the lock with August or HomeKit.
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Really needs a CarPlay version
This would be 500% better if it had a CarPlay version. The number of times I’m waiting for the family to come out, they get in the car, I start backing out of the driveway and ask if anyone locked the door. Of course none of them have the app on their phone, or they forget the password, or “it takes up too much room” or … Legally I can’t touch my phone when driving, a CarPlay app would make life so much easier.
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Notifications and history now broken
The latest updates have broken notifications and the history log for the keypad. I used to get notifications if someone opened the door using the keypad which included the name of who opened it. It also showed in my history log. Now, I see notifications and history when the door is locked with one-touch, but nothing for when the door is opened using the keypad.
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Sucks
This company has expensive stuff and it only works for a year then breaks. I’ve had a couple locks and they all broke right after the 1 year mark. Get Schlage it last forever.
Widgets
They had widgets and removed them, please put them back on.
No widgets for iOS!
Why did you refuse to update the iOS widgets for the Home Screen? It made it so much easier to lock/unlock doors, now I have to open the app each time to perform an action and it’s very slow. Every other major smart home provider has widgets except for August and this is the app where I need them most. Will never buy another August product because the tech support is terrible
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Extremely crashy
If your battery is low, it tells you and then whatever you click the app just crashes. Has been that way for months.
Great
I love this, I locks when I leave and my door is open when I get home. Simple but worth more than you think at first
Truly Easy
I’ve only had this lock installed for a few weeks, but I was extremely surprised at how easy it was to install. I am also very comfortable knowing the electronic system sits inside my home. The exterior still has the same lock I used before so there is keyed entry. All this said, I haven’t had a lot of traffic so I haven’t used it much, but I can open and shut the door. There’s a sensor to tell me if the door is not shut completely, but that situation hasn’t come up so I can’t vouch for it. I got August to let in deliveries in a second home. The only thing that I found truly annoying is I originally bought August a year ago. That system needs a separate hardware - the hub - to work in tandem with it. Well, that’s almost impossible to find these days. It was $100 and had to be mounted, so I chose to buy the newer system for $200 that does not require a second piece of equipment. There should have been very clear instructions that the older model required TWO PURCHASES. that’s my only complaint - which isn’t valid for this current model.
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Buggy POS
For as basic as this app is, it should 100x faster than it is. Since the last update it won’t quickly connect to my lock over WiFi. My wifi is a commercial grade Unifi system so it shouldn’t have any issue.
I am happy
This was as easy as advertised to install. Works great
It has only been a couple weeks so I don’t know what the battery life is like
It has only been a couple weeks so I don’t know what the battery life is like
App Needs Battery Details
I have several of these and it drives me insane that I can’t see the battery level from the app. Instead I’m inundated with “battery critically low” notifications when it still has ample battery power left. Yes HA will show you but I want to be able to see it in the August app instead of prematurely replacing batteries.
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Used to be trouble free
Since the latest update, app crashes every single time. It stays open for less than 30 seconds before crashing. Totally useless now.
App crashes on iPad os 27
just updated the app on my iPad Pro M4 with iPadOS 27.0. When trying to swipe between locks it crashes every time. No issues on my iPhone 16Pro when doing the same thing.
Widget
Would love to have a widget option for iPhone where I can just tap the button and open front door. Instead of opening the App and choosing location and then lock. Should be even more simple.
Batteries
I am writing that this is a bug for batteries appearing in app. The lock battery is hiding so badly at bottom of screen but when I partially swipe up from bottom , I can see it fully.
Secondly , the battery on top right corner for iPhone is cutting off and a different colour. I have a screenshot and let me know how to send it so it can be fixed in the next update.
Secondly , the battery on top right corner for iPhone is cutting off and a different colour. I have a screenshot and let me know how to send it so it can be fixed in the next update.
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