Down the gurgler
Australian Mutual Bank merges with the Teachers Bank and, wouldn’t you know it, efficiency goes out the window. Waited more than 20 minutes for someone to answer my call today; previously, you would have a banker on the line straight away. Avoid at all costs.
Poorly Designed
The password field does not support the maximum allowable characters available through the website. Trying to login locks your account.
Horrible
NEVER THEY SHOULD SHUT THE APP DOWN, I need to manage my money and I can’t . I should refinance with another bank cause of this unprofessional service
App is ancient!
App is updated and still having connection issues.
App
App is up to date version but still getting connection error!
Update not working.
Update not working.
Terrible App
For some unknown reason my wife and I have the exact same version yet she has the secured messaging email box next to the logout button and I don’t.
When I de arrange my accounts, when I log out and log in they are back to the way they were before I re arranged them! Done this 5 times now, really disgraceful.
Also when I hit portfolio button at the bottom it just goes into an endless loading pattern and doesn’t do anything. Surely they would test the app before they launch it!
When I de arrange my accounts, when I log out and log in they are back to the way they were before I re arranged them! Done this 5 times now, really disgraceful.
Also when I hit portfolio button at the bottom it just goes into an endless loading pattern and doesn’t do anything. Surely they would test the app before they launch it!
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Customising not saving
After the latest update, I have reordered my accounts to my preference multiple times, only to have the go back to default the next time I open the app. Why have the option to customise, if you can’t customise!
App no longer works
I updated the app on my iOS 12 device but the app crashes when you try to open it.
Osko
Whenever I try to “Pay anyone” it automatically has it set to Standard Payment, not Osko. I have to remember to change it every time. Before I updated the app it would remember this preference and I didn’t have to change it. If it doesn’t change I won’t use the app anymore. This does not happen with any of my other banking apps.
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Terrible
Have nothing but bad things to say about this bank, will be changing banks promptly. Changing the app without notice, can’t set up the account, error keeps saying incorrect pin even though I’ve changed it and know it’s correct.
Worst app I have ever used
I have reset my access twice in a month. Doesn’t let me log in and tells me my details are wrong. Used Face ID so not like I changed my face from yesterday to today now my password is incorrect.
Needs a few fixes
The name of the app needs to be abbreviated so that it's doesn't get cut off and look ugly on the home screen.
The accounts screen should open by default and not require 2 presses to get there.
The accounts screen should open by default and not require 2 presses to get there.
Not ready yet
Your app is a joke! Some ting really needs to change with the company that Develops and the team managing at AMB - Bad!
AMB deserter
I want to abandon this Bank after so many changes its almost time I changed and that means changing to a large bank as this bank is now too small for me and doesn’t really offer anything different from the Majors except lack of scale and that’s what I need to do business in a world that is becoming smaller with technology but you need a bank with size to be able to service you.
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Just doesn’t work properly.
I have tried to set it so that I can have the my bank balance displayed on the Home Screen without having to log in, but it just won’t do it. It won’t let me set a pin for access, something which takes entering your account number and password three times to do. The app is just rubbish, and Seeing as how this is virtually the only way to interact with the bank these days I am tempted to close my account of 20+ years and move it all to the Commonwealth bank, whose app is flawless and lets me do all of the above. A simple 4 digit pin for access to log in, it also keeps me logged in while I flip around my phone for a certain amount of time, and it displays my balance without having to log in.
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Not great, old app was better
At the moment it looks like the app has crashed and I have not been able to log in for 24hrs or so now.
Old app was way better, and faster with less/no issues.
Old app was way better, and faster with less/no issues.
Excellent improvement
Well done on the new app easy to use and no issues
App needs fixing
Old app was better, can’t even see balance unless I log in, quick review doesn’t work.
A regrettable downgrade
The new app is awful.
No Face ID, far worse UX (additional steps to see balance; immediately asked if you wish to logout, rather than do something useful, can’t set any notifications for transfers happening, transfers seem slower now (maybe no more Osko?).
If you want people to leave your bank, this is a good way to go about it. I say this as a 35 year old who had his savings account opened by a parent as a child.
No Face ID, far worse UX (additional steps to see balance; immediately asked if you wish to logout, rather than do something useful, can’t set any notifications for transfers happening, transfers seem slower now (maybe no more Osko?).
If you want people to leave your bank, this is a good way to go about it. I say this as a 35 year old who had his savings account opened by a parent as a child.
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