My life is once again peaceful
When I initially joined BOU a few years back, I setup all my accounts ready to transfer over from Bendigo.
And then I used the BOU mobile app.
The app was so bad I would have immediately deleted it and thrown my phone into the microwave if I wasn’t too lazy to use the PC to do my online banking. I transferred no accounts, money, or love over because I couldn’t bear to use the horrific thing. My eyes were physically abused every time I opened the app, I felt like I had time travelled back to my 1992 paper Dollarmites statement and been thrown into the midst of the results of a badly written SQL view.
However, with the update, I now am free of the feeling of visual nausea, I can find everything I need without the slightest fear of being bombarded with more capital letters than a scam job advert on Seek, and I can once again feel confident that abandoning the paper-form obsessed Bendigo Bank won’t be the worst decision I make this decade (which really says a lot considering how many cats I have).
Thank you devs, good job.
And then I used the BOU mobile app.
The app was so bad I would have immediately deleted it and thrown my phone into the microwave if I wasn’t too lazy to use the PC to do my online banking. I transferred no accounts, money, or love over because I couldn’t bear to use the horrific thing. My eyes were physically abused every time I opened the app, I felt like I had time travelled back to my 1992 paper Dollarmites statement and been thrown into the midst of the results of a badly written SQL view.
However, with the update, I now am free of the feeling of visual nausea, I can find everything I need without the slightest fear of being bombarded with more capital letters than a scam job advert on Seek, and I can once again feel confident that abandoning the paper-form obsessed Bendigo Bank won’t be the worst decision I make this decade (which really says a lot considering how many cats I have).
Thank you devs, good job.
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App desperately needs a huge redesign!
The user interface for this app is awful.. please invest some money into a decent user interface designer who can overhaul this app and actually make it convenient and easy on the eyes. Wow!
Don’t use the app
Was told by a representative that the app will be easier to use than a webpage. The app never works, don’t bother downloading.
Extremely Basic
Bank of Us provide an extremely simplistic platform. I love the functionality of being able to set up a savings goal however a lot of improvements are needed.
Suggestions
- Allow consumers to update their accounts by providing the ability to customise their account picture, increases customer engagement
- Include the goal setting functionality/oversight once you log into account. Potentially include a graph to see how you’re tracking. Fantastic for visual people. I would encourage a timeline tracker too
- Ability to customise account names
Overall, a simple platform with a lot of opportunity to grow.
Suggestions
- Allow consumers to update their accounts by providing the ability to customise their account picture, increases customer engagement
- Include the goal setting functionality/oversight once you log into account. Potentially include a graph to see how you’re tracking. Fantastic for visual people. I would encourage a timeline tracker too
- Ability to customise account names
Overall, a simple platform with a lot of opportunity to grow.
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Apple Pay
I will add my vote to the desire for Apple Pay, I hear that it may be coming, and guess Apple call the shots but I hope it happens.
