Authenticator App Reviews: Is It Legit?

Customer Experience

Positive experience44.7% of reviews
Neutral5.0% of reviews
Negative experience50.3% of reviews

~ Based on 622 written reviews from the US App Store.

What users say about Authenticator App

Is Authenticator App Safe?

Authenticator App - OneAuth appears safe based on user ratings. AppsHunter Safety Score for Authenticator App is 93/100.

This assessment is based on 34,029 user ratings, with an App Store average of 4.7/5.

Safety Analysis

91.9% of ratings point to a safe experience
2.0% of ratings suggest some concerns
6.1% of ratings point to a risky experience

~ Based on 33,882 App Store ratings for Authenticator App.

Is Authenticator App Legit?

Authenticator App - OneAuth appears to be a legitimate app. AppsHunter Legitimacy Score for Authenticator App is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Cannot sign in

Every time I try to sign in to Zoho Mail I get blocked and have to get in touch with tech support.

Buggy since update

Buggy since update

Can’t finish set up

It’s impossible to use because in the set up steps when it tells you to enter a pass phrase the button to save it is under the keyboard and there’s no option to lower the keyboard or escape the input field. Now I’m stuck on that screen and can’t move forward

Annoying

Annoying

Useless and dangerous

Useless because, even when logged in, it does not synchronize TOTP across devices. Dangerous because it will turn on multi-factor authorization even when you haven’t approved it, thereby locking you out of your own account. There are plenty of good TOTP authenticators. I like Zoho mail but THIS is a hot mess. Do not use it.
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Very slick and effective

I've got a few of the usual authenticator apps, but I have to say this one is one of my favourites. It's pretty slick and easy to use. It just feels like it doesn't take up a lot of time compared to others. It's probably only seconds at a time, but it all counts, so I've started using this for more than the initial Zoho suite of products.
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Fast and easy and steady

Works flawlessly, very fast and easy. Much easier than other applications I have to go to approvals on other applications currently.

A while back I had a problem scanning with my iPhone, but no issues now. 100% recommend.

Zoho sucks

I ve been having sign in problems for 2 months, sent 200+ emails with no resolution

Horrible

Push notifications never works, I get constantly locked out

Alle Einmalkennwörter verschwunden seit letztem Update

Bisher Zoho One Auth sehr zufrieden. Leider sind seit dem letzten Update das gesamte Menü versachwunden und somit sämtliche Einmalkennwörter.
OS Sonoma 14.5

This app is horrible

I find this to be the worst multi factor authentication I’ve ever experienced

This app sucks

This app sucks. I was logged out of my computer, but still logged into my phone on Zoho Mail. However, when I went to use this app, it asked me to sign in with my Soho information which I did, but then this app said confirm on your phone, which I already was. ON MY PHONE. It kept forgetting that it is a recovery option. It took days and reaching out to Zoho support to remove it.
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Sign in authentication

Pretty damn inconvenient. Do better.

Problema com MFA

Não ativem o MFA da Zoho Mail. Quando fui ativar o meu deu problema na ativação, resultado… estou a 04 dias sem conseguir acessar meu e-mail. Suporte ruim, só responde via e-mail e demora muito.

This sucks!

This sucks!

Zoho is cool for personal email

I’ve used Zoho for 6 years. For a personal email it’s pretty nice. I don’t need a million recommended features or having Google read all your enrolls and save them, not AI tools to do what I can do easily enough. Zoho OneAuth is a good companion app too.

New Phone, Who Dis?

I recently got a new phone and transferred all of my apps, settings, and so on from my old device to my new one. However, my MFA Auth did not transfer for OneAuth. This is concerning, and contradicts the expectations when doing such a transfer. For what it’s worth, Google, Microsoft, and even Steam Authenticators all worked with the transfer.

Furthermore, the ability to reset the MFA from our account holder was removed and apparently transferred to a new service/system that we would have to purchase to proceed. What? Upselling my company to use a system we previously had access to, that prevents us from doing our job? Again, what?

Ultimately, support was able to help, but only after an hour of phone support and wrangling multiple email addresses into the thread. Do better please.
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Zoho invoice

Easy for use and very safe

Not easy

Send me round in circles. Says it’s sending codes to email and nothing comes through.

Just stopped working

Literally stopped working and there’s no customer service to contact