Stopped working, no response to my email
I finally got a reply to my email a few days after sending it. The support team is very courteous, and offered many possible solutions, none of which worked. I just tried disabling my VPN (which has never been a problem before) and that allowed the app to start.
I generally think the app works well, but I am leaving it at 4 stars because I don’t think a VPN should interfere with an app, and had I had a very time sensitive issue with one of the accounts I use this app for, the length of time it took them to respond could have been very problematic.
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Up until my most recent iPhone update, the app worked fine. But now it won’t load past the launch page. I paid for a lifetime premium subscription, so payment shouldn’t be the problem. I read some reviews here and saw their response with the support email address, so I emailed them. So far, radio silence. It’s going to be a royal pain trying to log into the sites I used this app for, and change them to a different Authenticator. I am not pleased.
Stopped working, no response to my email
Response from developer
Hello, Scarlet1979! We're sorry that you can't reach our customer service. We'll contact our after-sales team as soon as possible to provide feedback and assistance. Please check your email. Our contact information is support@huameinetworks.com. Thank you for using our app.
Attention arnaque
Je l’ai vite désinstallée en comprenant mon erreur mais elle m’a lancé d’elle même un abonnement à 49,99€ par an.
Je m’en rends compte 1 an après et j’ai perdu 100€.
Response from developer
Bonjour, TheRealHemo, si vous avez besoin d'un remboursement ou d'une autre assistance, vous pouvez nous contacter. Notre adresse e-mail d'assistance est : support@huameinetworks.com
No support for phone upgrade restoring
DO NOT USE
결제 취소해주세요
Response from developer
친애하는 사용자 여러분, 귀하의 의견에 감사드립니다. 언제든지 연락 주시기 바랍니다. support@huameinetworks.com
解約
Response from developer
ユーザーの皆様、フィードバックをお待ちしております。 iOSが提供するサブスクリプション機能を利用しています。サブスクリプションをお持ちの場合は、Apple ID の [設定] -> [サブスクリプション] で見つけることができます。当社のサービスが不要になった場合は、いつでもキャンセルできます。ここにリストされていない場合は、アプリに登録されていません。ご質問がございましたら、お気軽にカスタマーサポート support@huameinetworks.com までご連絡ください。
意図せず課金
詐欺アプリと同じ手法を使っており悪質性を感じます。
Response from developer
Dear user, if you do not actively subscribe, we will not be able to charge any fees. You can subscribe or unsubscribe at any time. If you need a refund, you can also contact us by email: support@huameinetworks.com . What you said about deceiving users is incorrect, thank you for using it.
Not another charge
Arnaque Fraude !
Response from developer
Bonjour Lhfyijhfdg ! Nous garantissons que notre application est légitime et qu'aucune action frauduleuse n'a été entreprise. Nous sommes bien conscients de votre confiance et de vos attentes dans notre candidature, et nous prenons également vos préoccupations au sérieux. Veuillez croire que notre candidature est légitime et légale, et que nous ne nous lancerons dans aucune activité frauduleuse. Si vous êtes abonné à nos services sur notre application, vous pouvez vous désinscrire sur votre appareil iOS en suivant ces étapes : Paramètres -> Votre nom -> Abonnements. Sélectionnez l'abonnement que vous souhaitez annuler et suivez les instructions pour terminer. Merci d'utiliser notre application.
He is a very talented and
Response from developer
Dear janelledach, thank you for liking our app and hope for continued support.
Good service
Response from developer
Dear user, we appreciate your feedback. Thank you for liking our app and hope for continued support.
Free trial
Response from developer
This is Alice from Huamei Networks. Thank you for liking our app and hope for continued support.
Help us
구입목록 삭제 구매취소
Response from developer
Dear riohuni, I am very sorry to bring you a bad product experience. Can you describe in detail the issue you are experiencing and contact us at support@huameinetworks.com?
Too many hoops
La pire application qui existe
J’essaie de renouveler mon application Microsoft 365 Business standard: impossible !
Je suis obligé de passer par cette appli qui me demande des codes qui ne fonctionnent pas, des qr codes qui n’existent pas !
Une horreur absolue, développée par des personnes qui ne s’en servent probablement pas elles mêmes et qui se moquent totalement des clients qui sont obligés d’utiliser cette bouse intégrale
Got a job and
Disappointed
구입취소
환불 부탁드립니다
Response from developer
This is Alice from Huamei Networks.If you would like a refund, you can contact us by email: support@huameinetworks.com and we will guide you on how to do it. Thank you for using our app.
