Repeated customer
Response from developer
Thak you for the 5-star review. We’re glad to hear Authorize.net 2.0 is working well for you. If you ever have feedback or questions, we’re always happy to help.
Just need to make it more user friendly
Response from developer
Thanks for the feedback. We’re glad to hear our flat‑rate pricing is working well for you. We’re actively improving the Authorize.net 2.0 mPOS experience to make in‑person checkout faster and more intuitive. We’ve recently enabled Tap to Pay to help accelerate checkout, and barcode scanning usability is also in our product backlog and will be prioritized as part of our ongoing enhancements to support retail‑style workflows. If you’d like to share more feedback or need assistance, our support team is available at 1‑877‑447‑3938. We appreciate you taking the time to help us improve the app.
So far so good
Can’t add name or address details
Response from developer
Dear Valued Customer, Thank you so much for sharing your feedback with us! We truly appreciate your input. If you only process transactions using "Quick Pay," option the fields are blank by default. However, if you need, you can add the customer's name in the "Description" field. If you need information about what was purchased using the app, you can also use the catalog management to add items so you can have itemized information. If you need help with that or anything else related to the app, our support team is ready to assist at 1-877-447-3938. Your insights are incredibly valuable and help us make meaningful improvements. Thank you for being a valued customer!
Better than 1.0 but still needs work
Response from developer
Dear Valued Customer, Thank you so much for sharing your feedback with us! We truly appreciate your input. When you use the "Quick pay" option you can add the customer's name in the "Description" field to make it a bit easier to keep track. If you need help with that or anything else related to the app, our support team is ready to assist at 1-877-447-3938. Your insights are incredibly valuable and help us make meaningful improvements. Thank you for being a valued customer!
No transaction
Response from developer
***UPDATE*** Thank you so much for providing this feedback, we were able to resolve the we released an update last week that allows all transaction history, processed in the app or not, to be visible in the app. We would love for you to update the app to the latest version and explore the improvements we have made. If you are happy with those results, we would appreciate it if you considered a revised rating. Thank you for your continued partnership! ***************************************************************************************************** Thank you for sharing your feedback! This app is designed as a mobile point of sale tool, so it only displays transactions processed through the app itself. If you’re looking for a full merchant portal experience, including transaction history for all transactions (even those not processed in the app), please log in to the Authorize.net Merchant Interface at https://login.authorize.net. There you’ll have access to all features, including complete transaction reporting. If you need help or have any questions, our support team is ready to assist at 1-877-447-3938. We appreciate your input and are committed to making your experience as smooth as possible!
Log in issue
Response from developer
***UPDATE*** Thank you so much for providing this feedback, we were able to resolve the biometrics login process a few months ago, so that should be working now. We would love for you to test it out and explore the improvements we have made. If you are happy with those results, we would appreciate it if you considered a revised rating. Thank you for your continued partnership! ***************************************************************************************************** Dear Valued Customer, Thank you so much for sharing your feedback with us! We truly appreciate your input. We’d love to learn more about the login hassle or additional options you mentioned so we can better assist you. Our support team is here to help. Please don’t hesitate to reach out to us directly at 1-877-447-3938. When you speak with a support agent, please ask them to forward your feedback regarding login or other options to our product team. Your insights help us improve. Thank you for being a valued customer!
Useless app
Response from developer
Thank you so much for sharing your feedback with us! We truly appreciate your input and are sorry to hear about your experience with the app. We’d love to learn more about the issues you encountered so we can better assist you and improve the product. Our support team is here to help. Please don’t hesitate to reach out to us directly at 1-877-447-3938. When you speak with a support agent, kindly ask them to forward the description of the issues to our product team. Your insights are incredibly valuable and help us make meaningful improvements. Thank you for being a valued customer!
Should be zero stars
Response from developer
Thank you so much for sharing your feedback with us! We truly appreciate your input and are sorry to hear about the challenges you've encountered. Based on your description, it sounds like you may be referring to transferring your existing Catalog settings to the new app. Please note that this feature is supported. You are not expected to recreate your catalog from scratch. If you're experiencing issues with this, we encourage you to reach out to our support team directly at 1-877-447-3938 so we can assist you further. Regarding the password reset concerns, it’s possible you’re referring to the multi-factor authentication feature, which was recently enabled to enhance account security. To make logging in easier, you can activate the biometric login feature within the app. Additionally, our product team is actively working on improving the login experience in upcoming releases. Again, we truly value your feedback and are committed to providing a smooth and reliable experience for all our users. Please don’t hesitate to contact our support team for assistance or to share more details about your experience. Thank you for being a valued customer!
Don’t expect much
Response from developer
Dear Valued Customer, Thank you so much for sharing your feedback with us! We truly appreciate your input. The feature to “send payment via email/text” is currently on our product backlog for future releases. We’d love to learn more about the login hassle or additional options you mentioned so we can better assist you. Our support team is here to help. Please don’t hesitate to reach out to us directly at 1-877-447-3938. When you speak with a support agent, please ask them to forward your feedback regarding login or other options to our product team. Your insights help us improve. Thank you for being a valued customer!
No transaction history
Response from developer
Dear valued customer, the mobile app does display transaction history for transactions processed in the app. If you need to view all transaction history including the ones that weren't processed in the app, please log into the Authorize.net Merchant Interface at https://login.authorize.net. Our support team is also here to help! Please don’t hesitate to reach out to us directly at 1-877-447-3938. We truly appreciate your input and remain committed to providing a smooth and reliable experience for all our users.
Transaction History does not work
Response from developer
***UPDATE*** Thank you so much for providing this feedback, we were able to resolve the we released an update last week that allows all transaction history, processed in the app or not, to be visible in the app. We would love for you to update the app to the latest version and explore the improvements we have made. If you are happy with those results, we would appreciate it if you considered a revised rating. Thank you for your continued partnership! ***************************************************************************************************** Dear valued customer, the mobile app displays transaction history for transactions processed in the app. If you need to view all transaction history including the ones that weren't processed in the app, please log into the Authorize.net Merchant Interface at https://login.authorize.net. Our support team is also here to help! Please don’t hesitate to reach out to us directly at 1-877-447-3938. We truly appreciate your input and remain committed to providing a smooth and reliable experience for all our users.
No card reader support
Response from developer
***UPDATE*** Thank you so much for providing this feedback, were you able to acquire the card reader mentioned previously for the app? If not you can purchase one at https://partner.posportal.com/authorizenet/auth. As of the latest update to the app, we also support Tap to Pay on iPhone and Android for merchants using the TSYS processor and support for the First Data Nashville processor is coming soon. If you're happy with the card reader and this new feature, we would appreciate it if you considered a revised rating. Thank you for your continued partnership! ***************************************************************************************************** Dear valued customer, We’re sorry for any confusion you experienced. Please note that the BBPOS Chipper 3X card reader is fully supported with the Authorize.net app, which requires iOS 16.6 or later. Our support team is here to help! Feel free to contact us directly at 1-877-447-3938, and we’ll be happy to assist you in person. Thank you for your feedback. We’re committed to ensuring a smooth experience for all our users.
Worse after update!!
Response from developer
We're truly sorry to hear about the trouble you're experiencing. For the fastest resolution, please reach out to our support team using the phone number listed under the Help section in the app. When you contact them, please mention this conversation and request that your case be escalated to the Engineering team. We're here to help and appreciate your patience!
