About
This app transforms your iPad into a mobile command center for call center supervisors. It provides real-time performance metrics and statistics, allowing for immediate oversight and assistance to agents. Customizable thresholds offer visual alerts for critical call center activity.
What's New in Avaya Call Management System Mobile Supervisor
18.0.4
July 11, 2016
This app has been updated by Apple to display the Apple Watch app icon. Minor changes to link status display
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FAQ
What devices does Avaya CMS Mobile Supervisor support?
Avaya CMS Mobile Supervisor is designed specifically for iPads, including iPad 2, 3rd generation, 4th generation, and iPad Air. It is not available for other devices like iPhones or Android tablets.
What are the system requirements for Avaya CMS Mobile Supervisor?
To use Avaya CMS Mobile Supervisor, you need network access to a CMS product server version R17 R3 and a valid CMS user login. An externally signed certificate must also be installed on the CMS server.
How does Avaya CMS Mobile Supervisor help supervisors?
It allows supervisors to monitor real-time performance metrics and statistics for skills and agents, providing immediate oversight. Customizable thresholds offer visual alerts when metrics fall outside acceptable boundaries, enabling prompt action.
Can I customize the alerts in Avaya CMS Mobile Supervisor?
Yes, the app supports customizable thresholds. This feature allows supervisors to set their own boundaries for call center metrics, ensuring they receive visual indications when performance deviates from their specific acceptable ranges.
What kind of data can I see in Avaya CMS Mobile Supervisor?
You can view real-time performance metrics and statistics for both skills and individual agents. The app also allows you to drill down from a skill-based view to an agent-based view for a deeper understanding of call center activity.
Is Avaya CMS Mobile Supervisor free to use?
Yes, Avaya CMS Mobile Supervisor is available for free. However, it requires access to a compatible Avaya CMS product server and a valid user login to function.
How often is Avaya CMS Mobile Supervisor updated?
The latest version available is 18.0.4, which was last updated on July 11, 2016. While the app has not been updated recently, it is designed to work with specific server versions.
What is the age rating for Avaya CMS Mobile Supervisor?
Avaya CMS Mobile Supervisor has an age rating of 4+. This indicates it is suitable for users of all ages, with no content restrictions.
