Won’t let me launch the app
Literally cannot launch the app, just tells me authentication details not provided and freezes
Account support
Used previously, but won’t let me create an account with my work email as says it already exists but then when I go log in or “forget password” I never get an email to reset it, same problem with both my work emails. My other personal account says it’s locked as I didn’t verify my email but I never got one. No support function to try ask for help
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Great app
Really enjoy using this app, some great tools for general well-being improvement.
Good
Really good.
Can’t even register despite cover
I have Aviva healthcare through my work and separately have my car insurance through you.
I was given an invite code to register from my work and it doesn’t work at all and won’t register me despite their being nothing wrong with my details or the invite code.
I was given an invite code to register from my work and it doesn’t work at all and won’t register me despite their being nothing wrong with my details or the invite code.
Had trouble that the developers helped with good beyond that
I couldn’t log in without the application just shutting down and when I try to report a problem the app opens and asks for a log in then crashes.
The developers got me to delete and reload and it was resolved.
The developers got me to delete and reload and it was resolved.
Deteriorating
This used to be quite motivating but it’s become stale. The rewards have diminished over time to become pointless for points. I wonder if is being run down deliberately
Can’t upgrade
Hi I have the my aviva well-being app, but it is now saying I have to update it, every time i select the app it says there is a newer version, tried searching but it still defaults to this one
Caught in a loop
Tells me to visit store to update app. Has no ‘get’ option just open. Click on it and then get taken back to screen telling me to update app. Grrr
Unusable app
Downloaded and installed the app, started in puting my details, nag screen popped up to tell me to update the app, can’t get any further. There is no updated version, there must be an issue with the app, deleted it from my phone.
Error
Keep on getting errors trying to get pass the height measurements😡
App Crashes
On the last two phones I’ve had as soon as I enter my login information the app simply crashes. I’ve a new iPhone 12 and it’s doing the same thing. Very disappointed.
App needs work
It took me 24 hours from registering to be able to get in to the app...not sure if this is normal. The habits/action plans are nice and the articles are okay...my biggest issue is the rewards tab and challenges tab have been completely empty since I got the app (1-2 months ago), despite getting emails telling me to not forget rewards or asking if I am going to join in the current challenge, a bit frustrating really.
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Usually ok but
Open up the app and within seconds ..... It closes its self again! Not the first time this has happened after an update, or even without an update. Great app but this issue is becoming a bit too regular for my liking ...... 🤔
Very poor app
Took me ages to register, crashes when you set a new habit. I had to uninstall and reinstall twice as the app came up with with an non descriptive error. Not very user friendly and doesn’t store your preferences so upon updating you have to register preferences again. And to top it all off it won’t let me log in after the latest update.
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Unhelpful
I have a private healthcare account with Aviva and still can’t access !!
Cannot link account
No guidance on how to send an invite from Myaviva account and you can’t use the app without this. I spoke to 2 customer service reps, both of which had no idea what I was talking about and 1 said he had never even heard of the app before!
Have to be invited!
Considering so many suffer with mental health I was pleased when I saw this app that helps manage it...
But disgusted that it is invitation only!!
An app like this could save lives:(
But disgusted that it is invitation only!!
An app like this could save lives:(
