Classes are cancelled constantly
Like going to the classes but the gym in Chester seems to have trouble retaining staff and covering classes PLUS they got rid of 2 Zumba teachers because the classes weren’t full but haven’t replaced them with a similar class or even anything like it. Very unimpressed
Nightmare booking system
Gym is great if you can ever get booked in a class, booking opens at 7am for everyone and 9/10 the system crashes due to the volume of people on it! Their IT department really needs to sort this out
App Is Constantly Crashing
App is total garbage. Constantly crashes, can’t find your bookings, won’t let you book classes
Impossible to get into a class
Pointless joining this club as over 5,000 members looking to get into classes. Virtually impossible
Terrible app
This app constantly asks me to set my club as I log in at 7am to book a class, which sets me back so I cannot book my class in time and might end up on a waiting list. And at peak times it won’t react properly as it cannot cope with peak demand (!) and all too often it says it is booking me in and does not. I have to re-press book 3 times and by the last time my class is already booked full. And you will only know if you are actually booked in by receiving the email. You cannot rely on the app at peak times. Terrible. This app has only got worse over the years. Plus the page where it shows what you have booked does not show if you are actually ’in’ on that class or not. You have to go onto the details page to see that. Stupid.
Show more
