More complex for NRI
Technology upgrades should promote the customer’s experience with safety, but apps like this are frustrating in the name of the many points authentication. I am a NRI, and am expected to send SMS from foreign numbers. Axis bank shall consider us make it easier and safer, if they would like to keep their customers.
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DO NOT USE THIS - it is a joke
If you’re seeing this before you register your account online, DO NOT SELECT TO USE THIS APP. You should NOT SELECT TOKEN VERIFICATION and SKIP that part when registering. They don’t have any control over their team who is responsible for NETSECURE app and Axis Bank representatives are stating over chat in written that the team closes the “service request” saying “app is under upgradation”. This is Axis Bank’s failure the app development team’s failure.
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What a joke of an app
Why do you create such a dumb app that is so not useful. The people who built this were probably drunk when they designed it or some kind of sadists. If you are forcing this on NRI atleast think of the possibility that not all NRI can send a text/sms to an Indian number to activate the token. The app support is on another level. Chatting with an agent to get this resolved was super frustrating and he didn’t know what to do. I feel I need to move away from Axis!
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Worst most painful useless app wasted hours and didn’t accomplish what I needed to do
The worst app I have ever dealt with - this app is meant to drive customers insane with the ridiculous looping back between bank website and app - both of which have dysfunctional authentication protocols that will make you chase pros and authentications back and forth until you are ready to tear your hair out. Please kill this thing now.
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Garbage
That’s all. Why would Apple allow a product like this ?
very bad experience, still not able to Use
I have been trying to use Netsecure for a month now with multiple follow ups to Customer care. No luck in activating the device.
You should think of better authentication mechanism, especially for NRI’s
You should think of better authentication mechanism, especially for NRI’s
Crap app..
Unstable and stupid banking system
The worst app ever used!
This is worst app design for any security app. Really complicated to use and highly unstable. Can’t transfer money when you need it the most!
Piece of crap
Top bank and all that. Can’t make an app that works. But there’s no way to access online account without an app. Utter piece of crap.
Garbage app that fails for no reason
The app will suddenly stop working for no reason and the website will also refuse to allow reactivation. Hideously user unfriendly
Doesn’t work when you change to new device
Recently changed to new Apple device and now struck in activate this app in new device for more than two weeks. Reached support but not helpful much. Axis needs to change the Authentication process and make it simple like other international banking as they are very simple but still more secured
Net secure
Not user friendly app and process
Who the hell designed it!!
Such a hassle to access to my own. One of the worst Apps and security Axis bank has. Absolute BS
Terrible!
Would have given zero stars but that’s not an option! I have been trying to log into my account but the app and site have so many bugs that I’m not able to access my funds. Just terrible. Extremely poor for a reputed bank. I have an NRE/NRO Ac and online banking is a must since I am in the US! Terrible.
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Headache to use
Their idea of making the app secure is to just put as many hurdles in the way of making everyday transactions. A donkey could have designed a better user experience.
Unreliable
Very unreliable. Switched over to SMS/email to get OTP. Worst experience.
Worst experience
Really frustrating experience as NRI customer and can’t do any new transactions because of this NETSECURE. I work for IT and Completely understand security aspects. But this is useless and very very customers unfriendly.
Thinking of closing my account because of this. Do something guys.
Thinking of closing my account because of this. Do something guys.
DO NOT INSTALL!
Impossible to validate app! And it locks you out of netbanking entirely. Wasted hours on this today. Please stick with mobile or email OTP option. Other reviewers have had the same problem.
useless
hassle for users.
Verification failed multiple time
Verification failed multiple time, even though it was correctly entered three times, it failed.
