URGENT ESCALATION: JioFiber Internet Down for 5 Days – No Resolution
Dear JioFiber Support Team,
I am writing to formally escalate a serious connectivity issue with my JioFiber connection.
My internet service has been completely down for five days, and I have still not received a proper resolution. I understand that the issue appears to be related to an external/outside outage, but that does not justify keeping a customer without internet for five days without a concrete resolution or meaningful update.
This level of service is completely unacceptable.
I need Jio to provide clear answers to the following:
● What exactly is causing the outage?
● Why has it taken five days to resolve?
● What is the confirmed ETA for restoration?
● What compensation/adjustment will be provided for the period during which the service has been unavailable?
I do not want another generic response asking me to wait or restart my router. The issue is clearly beyond the router/customer premises, and this needs to be escalated to the appropriate network/field team immediately.
Five days without service is not an acceptable downtime for a paid broadband connection.
Please treat this as a formal escalation complaint and provide a concrete resolution timeline rather than another generic support response.
If the issue cannot be resolved immediately, I will have to reconsider continuing with JioFiber and explore other service providers.
I expect a proper response with the current status, responsible team, and committed restoration time.
I am writing to formally escalate a serious connectivity issue with my JioFiber connection.
My internet service has been completely down for five days, and I have still not received a proper resolution. I understand that the issue appears to be related to an external/outside outage, but that does not justify keeping a customer without internet for five days without a concrete resolution or meaningful update.
This level of service is completely unacceptable.
I need Jio to provide clear answers to the following:
● What exactly is causing the outage?
● Why has it taken five days to resolve?
● What is the confirmed ETA for restoration?
● What compensation/adjustment will be provided for the period during which the service has been unavailable?
I do not want another generic response asking me to wait or restart my router. The issue is clearly beyond the router/customer premises, and this needs to be escalated to the appropriate network/field team immediately.
Five days without service is not an acceptable downtime for a paid broadband connection.
Please treat this as a formal escalation complaint and provide a concrete resolution timeline rather than another generic support response.
If the issue cannot be resolved immediately, I will have to reconsider continuing with JioFiber and explore other service providers.
I expect a proper response with the current status, responsible team, and committed restoration time.
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Dear Developer
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I have been sending emails and having chat with Jio care team mentioning that “parental control banner or section” is not visible for me on this app. They are not able to understand the issue, rather keep dropping mails on creating profile on parental control which”which itself is not visible” on this app for me. I have tried installing /uninstalling the app couple of times but to no avail. Do you have solution or shall I delete the app for good? There is no option in here to attach the screenshot which I would really like to share with you.
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