Aadhar Name Mismatch Issue
When we try to update the name on the voter id to match the Aadhar, the process fails after the e-sign is complete stating “Aadhar name mismatch”. This is because the current name on the voter id is being compared to the name on the Aadhar. Without this, we are unable to link our mobile and proceed with SIR. Kindly update this workflow as users with name mismatch are unable to proceed forward.
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Worst app
the user experience is very poor. Every time you click on anything, it asks you to log in again using your phone number and OTP.
Even after logging in and accessing a feature, when you are redirected to another page and try to interact further, it again prompts you to enter your login details.
The app fails to maintain the session properly, making it extremely frustrating and time-consuming to use. This needs serious improvement.
Even after logging in and accessing a feature, when you are redirected to another page and try to interact further, it again prompts you to enter your login details.
The app fails to maintain the session properly, making it extremely frustrating and time-consuming to use. This needs serious improvement.
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Unnecessary Replacement – The Old App Was Better
The old Voter Helpline app worked well, so I don’t understand why it had to be replaced with ECINET. Instead of discontinuing a functional app, it would have been much better to improve and update it.
The new app feels like a step backward. It is less user-friendly, and basic tasks have become more difficult. I have been unable to update my wife’s details or change our address properly, which has been very frustrating.
This change feels unnecessary and gives the impression that replacing the old app was prioritized over improving the user experience. The focus should be on making essential public services reliable, simple, and efficient—not forcing users to adapt to a new app that performs worse than the previous one.
I am very disappointed with this change and hope the developers seriously consider user feedback and fix these issues as soon as possible.
The new app feels like a step backward. It is less user-friendly, and basic tasks have become more difficult. I have been unable to update my wife’s details or change our address properly, which has been very frustrating.
This change feels unnecessary and gives the impression that replacing the old app was prioritized over improving the user experience. The focus should be on making essential public services reliable, simple, and efficient—not forcing users to adapt to a new app that performs worse than the previous one.
I am very disappointed with this change and hope the developers seriously consider user feedback and fix these issues as soon as possible.
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App performance and few UX issues
App always crashes in declaration page which is after filling up pages and attaching several files. Frustrating to do this again and again with repeated failures and final inability to submit. Why isn’t typing and selecting allowed in dropdown? Some of the dropdown values are 250+. Can you imagine scrolling through them to find a value that you need?
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Login issue
Very disappointing experience. I am completely unable to use the app because the login process is broken. Every time I enter my mobile number, verify the OTP, and tap Login, the app simply takes me back to the login screen and asks me to log in again. It keeps happening in a loop, making the app unusable. Please fix this issue as soon as possible.
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