They close complaints without doing anything
The problem with the app - the Delhi govt officials would close the complaint citing some frivolous reasons or just blatantly lying that the issue is resolved and there’s nothing you can do because the complaint is closed. I mean no one cared to put any idea like - let only the complainants close the complain if they are satisfactory and if no response the complain closes itself in 15 days once the work is done.
The feedback button is broken. It’s a one way loop. The feedback button appears like the ears on the face of MCD officials - just for aesthetic purposes. Doesn’t really do anything.
There is an option where you can raise grievances against the various departments but the app designers didn’t put themselves into it. Like where do you complain against the app itself when so many features are just not working.
My guess is, crores were spent in making this app and that expenditure explains why the app work like the way it does.
The feedback button is broken. It’s a one way loop. The feedback button appears like the ears on the face of MCD officials - just for aesthetic purposes. Doesn’t really do anything.
There is an option where you can raise grievances against the various departments but the app designers didn’t put themselves into it. Like where do you complain against the app itself when so many features are just not working.
My guess is, crores were spent in making this app and that expenditure explains why the app work like the way it does.
Show more
Useless app, no work is getting done
I have raiser multiple issues on this app and because no one is accountable they close the ticket saying it pertains to DDA. Even the cleaning issues are not getting resolved and they close the ticket attaching the photos of some other place.
You can’t select photos from your gallery
If you are trying to report monkeys in your area- Open the App > Complaints > New Complaint > take picture from the app, then proceed to get to safety. Because the app will not let you select a picture from your gallery. Also- the complaint can’t be raised without a picture as pictures are mandatory. This is great because if it’s difficult to raise complaints then they won’t get raised- and statistics will show that there are few issues.
Show more
This app is useless.
There is flooding going on in Wazirabad and we have logged it on the app. It’s day 4 now and the water as reached to our knees. Not one MCD person showed up.
Govt officials not adapting change
This app is good initiative taken by group of officials to see the change but unfortunately they failed to share or communicate their vision to government officials who need to act on the issue raised by citizens. Only few respond to the complaints. Most of them resolved without any action. But I believe one they this bubble will bust someone will review the complaints and take correct actions against by adding SLA.
Appreciate one thing. They equipped citizens if officials resolve complaints you may re-open till it actually closed
Appreciate one thing. They equipped citizens if officials resolve complaints you may re-open till it actually closed
Show more
