Axos Bank for Nationwide User Reviews

Name: Axos Bank for Nationwide
Rating: 4.80012 (1661 reviews)

Axos Bank for Nationwide

Axos Bank

💰 Finance

What users say

Summarized from real user reviews of Axos Bank for Nationwide. Based on 1.7K reviews and a 4.8/5 average, it highlights the 5 positives and 6 negatives reviewers mention most about this Finance app.

Positive things

👍Easy to use
👍Intuitive app design
👍Convenient banking experience
👍Seamless money transfers
👍Reliable mobile deposits

Negative things

🐛Slow app performance
🐛Frequent crashes
🐛Login and password issues
🐛Broken mobile deposit feature
🐛Inconsistent app behavior across platforms
🔒Security concerns with facial recognition

Top reviews

Most Recent Highest Rated Lowest Rated

How hard to use?

Easy to use, very direct

bevz101

2 years ago

Response from developer

Hi bevz101, We appreciate your feedback and are happy you like it! Thanks for the 5 stars and for being a customer!

Axos is great!

Really easy to use and easy to learn the best app for banking.

Itsa a me Mario

3 years ago

Response from developer

Hi Itsa a me Mario, We are happy to hear that and appreciate your feedback. Thank you for your business and the 5 stars!

landscape maybe?

I'm getting fed up with apps like this who won't program for landscape. There are people who use tablets for banking you know. Sorry it cost more to program in the function but it does speak volumes about how much you really care about customer service.

Lunel Celt

3 years ago

Response from developer

Hello Lunel Celt, we value your feedback. I have forwarded your input to our UI team to help us improve. We apologize for any inconvenience. Thank you for your business.

The app

It’s very easy to navigate and banking with this company is rewarding to me hassle free. Thank you

hotgal45

3 years ago

Response from developer

Hello hotgal45, we are so happy you are enjoying banking with us and appreciate you taking the time to send us your feedback. Thanks for the 5-star review!

Transferring funds

Your app makes it so easy to move money to a third-party account

John Patterson.

3 years ago

Response from developer

Hi John, we are happy you like it! Thank you for your business and for the 5-star review!

Used to work. Now mobile deposit is broken

Mobile deposit is not working.

VickiBe

3 years ago

Response from developer

Hi VickiBe, we are pleased to inform you a solution has been deployed. Please visit the App Store and ensure that you have the latest update installed. We thank you for your patience as our Teams worked to ensure all was resolved. Sorry for the inconvenience caused.

Auto payments are different on web and app

Terrible and unintuitive app layout. I had separate automatic payments setup on mobile and desktop, and couldn’t see the other one on a given platform. So I couldn’t see mobile auto payments on desktop, or desktop auto payments on mobile. Loads very slowly. All around bad design.

ggaarrrreett

4 years ago

Response from developer

Hello, we are very sorry to hear you experienced this trouble. Please send us an email at asupport2@axosbank.com so we can escalate your issue to the appropriate team and assist you. Thank you.

What is this all about?

Why do i have to 'upgrade' to an app that does not recognize my thumbprint, has its icons and details in US dollars when i bank with an english bank. Impossible

lmouthful

4 years ago

Response from developer

Hi there, we are sorry you are having trouble with the app. We are a U.S.-based bank. If you are a customer with us, could you email us at asupport2@axosbank.com so we can assist?

False Promises, Wort Bank

This is the worst bank I have ever used. Don’t ever bank with Nationwide or their online bank Axos. They say checks will be processed within 1-3 business days - it takes over a week. You can’t deposit cash, so I have to go to Amscot and get a check. I try to transfer money from venmo into my account instantly, pay for the instant transfer, and then they tell me it will take a business day or longer to process. I try to call their customer service line and spend 5 hours on and off of hold. It’s ridiculous. Then when I’m finally off of hold, they hang up. I already switched, but im still waiting for my money.

The developer contacted me (see comments) and told me to email the support team which I had already done and they told me they couldn’t do anything, which is untrue.

snunn55

4 years ago

Response from developer

Hi, we are sorry to hear we aren't meeting your expectations. I have shared your feedback with our management team. In order to help escalate your issue, could you please send us an email at asupport2@axosbank.com?

Deposit

Very convenient way to deposit, especially in this day and age.

Stefrank

5 years ago

Response from developer

Glad to hear it! Thanks for the five-star review!

Voice

Love it.. easy

just-me Reina

5 years ago

Response from developer

Hi Reina, thanks for the five-star review! We're so glad you love the app.

Banking Ease

Convenience is a remarkable Authentic usage in this great service.

Hnidao

5 years ago

Response from developer

Thanks for the 5-star review!

Loyal Customer

Mobile app is easy to use and intuitive to navigate.

FLMCS

5 years ago

Response from developer

Thanks for the review and for being a loyal customer!

Landscape view vs portrait

Nearly everything I use on my iPad allows landscape, except your bank. It’s a pain. Can it be changed?

lairdj1

5 years ago

Response from developer

Hi there, thank you for the feedback! I have shared this with our team. We are constantly making improvements to the customer experience. We appreciate the 4-star review and hope to earn a 5-star review!

Utter crap

July Update: app was taken off due to being locked out of the account for months. Now I can’t redownload the app. Verbal complaint made direct to the bank. Still have several accounts at other banks and no issues. Very aggravating and it eventually will cost this bank a customer

I have three bank accounts and am well versed on technology. This bank app is the only app that shuts down at night. Tonight it was because facial recognition didn’t work and had to be reset. What??!? Then my password conviently failed as is all attempt to reset the password. The eco chat help is an absolute joke. My 15 year old son could develop a more functional app than this. Also deposits take a billion years to show up. You will want to avoid this bank!!

Weathergirl1

5 years ago

Response from developer

Thanks for bringing this to our attention. Our teams worked to identify and resolve this quickly. The issue with logging in has been fixed as of 1/29. If the problem continues, please send us an email at appsupport@axosbank.com.

Unstable and inconsistent

First, the app stop recognizing Face ID, then it stopped recognizing my password. I have to completely exit the app at least twice in order to log in. The tech is horrific. If it weren’t for the interest rate being halfway decent, I’d close my account. I’ve already moved my direct deposits to Ally bank, they have a similar interest rate and a much more stable app.

Darthleen

5 years ago

Works well

My only complaint is it’s only viewable in portrait on my iPad Pro 12.9. When I tip the iPad to landscape, the app remains in portrait.

trotter_pace

5 years ago

Can’t type log in credentials

Keyboard works everywhere else but when I try to type my log in and password credentials but nothing shows in the fields where I’m typing my credentials so I can’t even log in

rathernotprovide

6 years ago

Response from developer

We apologize for the problems you experienced with our app. We'd like to assist in any way we can. Please send us an email at appsupport@axosbank.com so we can work with you directly.

App is frozen

After logging in, nothing appears on the screen.

cms-1

6 years ago

Response from developer

So sorry to hear about the issue you are experiencing with our app. The issue you described is one that has been spotted in certain iPhones running version 3.0.2 of our mobile app. A fix has been developed and is scheduled to be released no later than 10/21. Until the fix is available, you may log in to online banking from a browser on either your mobile device or a desktop/laptop.

Today’s (?) Update Results in Failed App

Login succeeds. However, dashboard is empty—no accounts appear and am stuck there. Still the same after powering down and powering up again. Please fix. Thanks.

travelingargentine