Keeps crashing
I’ve tried for days to open this app and I get errors. I am able to log in on the website but not on the app. Today there was an app update and I hoped it would fix the problem but no luck. How can I look for visits and make money if app doesn’t work???
App doesn’t work
I am trying to sign in from past 3 days but the app doesn’t work. It takes me to website to sign in and after putting my login details it returns to the app and then nothing happens. I tried it from apple phone, tablet and android all have the same issue. There is no one to speak to regarding it and it is really frustrating.
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RN
Axxess has ruined home health. I remember years before axxess care came out, we had enough patients to pay our bills. Now agencies take patients from everywhere because they can use axxess care. In the meanwhile the agency nurses end up with hardly any patients so they move on to salaried positions for stability. I know many agencies complaining about the not having enough nurses to work for them. They are so greedy, they don’t care about their nurses anyway.
Why are so many agencies keeping nurses with no patients as w2 employees even though they have no benefits, have to pay for their own gas, tickets, parking, etc. They must be getting some kind of tax advantages or extra money. I injured myself while doing wound care at my agency. I’m a W2 employee. The administrator told me they don’t have workers comp. He keeps telling me they’ll get workers comp but never does. We are treated very poorly for these companies. Because of the wound care that I perform, the agency has received many referrals. As a result of my injury, I cannot work as often as I would like to. I do not have health insurance. It seems like agencies are out to make fast money and move back to their countries of origin. Agencies that have Kinnser seem to retain their employees and give them more work probably because Kinnser charges per employee while axxess in unlimited for one fee.
Why are so many agencies keeping nurses with no patients as w2 employees even though they have no benefits, have to pay for their own gas, tickets, parking, etc. They must be getting some kind of tax advantages or extra money. I injured myself while doing wound care at my agency. I’m a W2 employee. The administrator told me they don’t have workers comp. He keeps telling me they’ll get workers comp but never does. We are treated very poorly for these companies. Because of the wound care that I perform, the agency has received many referrals. As a result of my injury, I cannot work as often as I would like to. I do not have health insurance. It seems like agencies are out to make fast money and move back to their countries of origin. Agencies that have Kinnser seem to retain their employees and give them more work probably because Kinnser charges per employee while axxess in unlimited for one fee.
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Great invention
This app has improved over the years
Good way to make extra money
Good way to make extra money
LPN
The app is a joke. The agency doesn’t respond back, only one agency shows up and even if other agencies are requesting I respond to visit they want me to see talk about a waste of time and money the call center doesn’t know help you.
Not paid because of Axxess
I have made patient visits for the past three weeks, and the app will not allow me to add my bank account to get paid. I have called customer service and have a HELP ticket number, but no one has helped me. The phone hold time is long, and each time, I am told the problem will be escalated to technical support.
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Stolen Money
I was only paid for half a visit they have open a claim and can’t do anything else. They stole my Monday this was April 11th visit
Where is my money?
I was shorted money from one agency and no one seems to know why. Two weeks waiting and no one knows where my money is at. All they offer to do is notate the ticket. I now have to audit my bank statements and compare to visits in the app. This makes me feel like they have been intentionally keeping part of my pay or I am not being paid all of my earnings. Anyone else have this issue?
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The absolute worst app and customer service is nonexistent
This app keeps shutting down and won’t allow me to upload documents or see visits in my area. I tried the website too. There is no customer service available on weekends and when you get in contact with someone, they are of no help. Tried deleting and reinstalling the app, turning my phone on/off. Nothing works. Hopefully a real company serious about making money will invest in good technology so patients don’t suffer!
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Waste of your time
My active license cannot be verified. I talked to someone on the phone to verify and complete the sign up process for me. It worked briefly and back to the regular monthly or so text messages saying my license credentials could not be verified.
Waste of my time
Waste of my time
Difficult
I have tried getting visits and it’s been very difficult. The two or threee visits assigned, the patients were difficult to reach and schedule, or just did not answer or return calls. I submitted messages to the agencies letting them know but never heard back from anyone. I request visits days ahead and never hear back from anyone, just see as applied. I’ve even seen visits removed and then reposted at lower rates. I keep trying because I need extra visits but I am considering just deleting this app and trying something else.
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Response from developer
We are so sorry to hear you are facing issues with completing your profile and appreciate your feedback. As we are in the pilot program, we strive to resolve issues reported to us as soon as possible. Only in this way will we realize our vision of making the lives of clinicians like you more convenient. We have enhanced the profile completion process in the latest version of our app version 1.0.24. We want you to have the best possible experience on AxxessCARE. Please continue working with it, and let us know if you need anything more. You can always email us on support@axxess.com for immediate assistance. Thanks for being an early adopter of AxxessCARE and a pioneer in the process of connecting care everywhere!
Axxess Care- Provider
I completed all of the requirements, then spent an entire day completing the Axxess Certification so I could begin seeing patients. When it came time to upload the completed certifications, the app had an error message and wouldn’t upload. I tried everything, then called Axxess to assist with the problem. They’ve been unable to assist with this issue so far and it’s been a week. What a waste of time and effort!
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Call center agent
It’s just frustrating you are hiring a call center agent name Nikki and doesn’t have idea how your app works. Worst is that your agent will assume what’s on her mind and not checking what the real problem is. You need to train your call center agent because we are dealing with real patients and real people. I’m one of your clinicians that is very frustrated and very disappointed with her action.
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Horrible app
What a waste of time. The idea behind this app is great and that’s why I was drawn to it.
However, once I downloaded the app and tried to verify my credentials the process became impossible to complete. Someone was trying to assist. We’ve tried different things and after a couple of days it finally got fixed. Now over a week after out of nowhere, I now get 2 “new” messages, again my credentials to be verified and my qualifications to be verified. I’m lost. I give up. I’m ready to delete this app forever.
However, once I downloaded the app and tried to verify my credentials the process became impossible to complete. Someone was trying to assist. We’ve tried different things and after a couple of days it finally got fixed. Now over a week after out of nowhere, I now get 2 “new” messages, again my credentials to be verified and my qualifications to be verified. I’m lost. I give up. I’m ready to delete this app forever.
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New update
This new update has a glitch. Please fix asap
Great invention but frustrating
App is frustrating for many reasons
There must be some glitch in the system not allowing me to apply for a visit , the keyboard is in a way of the “apply button “ turning the phone off and back on helps
Also many times I have to re-enter my password many times to log in
The app doesn’t notify me if there are any messages or visists that have been accepted
I need to log in (process of logging in is also time consuming )
There must be some glitch in the system not allowing me to apply for a visit , the keyboard is in a way of the “apply button “ turning the phone off and back on helps
Also many times I have to re-enter my password many times to log in
The app doesn’t notify me if there are any messages or visists that have been accepted
I need to log in (process of logging in is also time consuming )
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No help
No help when agency doesn’t pay you
Opportunity Maker!!!
AxxessCare is an amazing concept/program. I was tired of working below my worth for facilities. I was tired of someone telling me I had to work weekends and holidays or losing money if I didn’t. This program allowed me to decide when I worked. Before the holidays I’d pick up extra visits based on my time and the skills I wanted to use. It allowed me to still have freedom and be with my family when I wanted/needed to. I also was able to negotiate my rates and have made $$$ on a single skilled visit. I was able to make bonds with patients and agencies that mean the world to me. AxxessCare enabled me to make $68,000 in EXTRA visits. It also helped me out when filing taxes as I was considered self employed and got to claim all my expenses. This is definitely the way to go! If any nurse is unsure contact them and tell them you’d like to be put in touch with me. Best career move of my life!!
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No real online support
Tried to renew my license online but it couldn’t. And the culprit was that my Basic profile name has my whole middle name while in my license it is only a middle initial. Send an email because that’s the only way to communicate. They responded but their people don’t have any access to fix whatever your problem on their website. It’s like both of you are new and trying to figure out how to solve it. Instead of being knowledgeable on clinicians and home health agencies problems with ther website, both of you are trying to figure it out. Not really helpful. Another thing, after your send an email asking for help, it’s a bot that answers you and telling you that your license is updated but when you try to check, it’s still the same thing. Yet it still sending you messages for unsolved problem.
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Occupational Therapy
Program sounds for interesting and exciting! I’m a therapist with 30+ years with experience in all diagnosis, settings and have continued to enjoy my job!
Your info is really amazing and challenging!
My phone: 3214272027
Lynn Musselman, OTR
I thank you for your time, be extra safe!
Respectfully,
Lynn
Your info is really amazing and challenging!
My phone: 3214272027
Lynn Musselman, OTR
I thank you for your time, be extra safe!
Respectfully,
Lynn
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