Amazing service- excellent features
Good up
LOVE IT
Highly recommended
Love it!
Safety
Loving this one
Great App!
Significant Improvement
One of my favorite features is the activity tracking—I love being able to see my toddler’s ride history and know everything is functioning as it should. You can really tell the team listened to user feedback and made some thoughtful upgrades. Great job!
App is horrendous
Always says server issue
Response from developer
Hi, Thank you for the feedback. To be able to assist you and solve this issue, please contact us at contact@babyark.com. Best regards, The babyark Customer Support Team
Great app!
Always offline
Response from developer
Hi, We’re sorry to hear about your experience with the app. We would love to help troubleshoot the issues you’re facing to ensure the app stays connected and enhances your experience with the premium seat. Please feel free to reach out to our support team at contact@babyark.com so we can assist you directly. Thank you for your feedback—it's valuable in helping us improve. Best regards, Customer Support Team
App
Response from developer
Hi, Thank you for your feedback, and congratulations on your upcoming arrival! We’re sorry for the inconvenience you experienced. The good news is that this issue has been resolved in our latest update (version 3.2). Please update your app, and you’ll be able to continue onboarding and explore the app, even if your baby hasn’t been born yet. We’re thrilled to hear you love the car seat—your safety and satisfaction mean the world to us. If you have any further questions or need assistance, feel free to reach out at contact@babyark.com. Best regards, The babyark Customer Support Team
App is unusable
For example, I removed the car seat from a rental car after vacation two days ago, and after two days of it sitting in the garage I have gotten dozens of notifications that it isn’t installed correctly (true enough, it’s not installed at all right now) and that my child has been left in the seat and I should rush and get her (???). It even gave up mentioning my daughter’s name in notifications and now just says “It seems like your kid is still in the car. Please hurry back to your car to check if they are OK.” Heaven forbid I invite my mother to the app, she’ll have a heart attack.
Response from developer
Thank you for sharing your feedback with us. We're sorry for the issues you've experienced with the app. We are constantly working on improving our product, hence the behavior you described was fixed in the latest version. We encourage you to update and try it again. When you take the car seat out of the car, the app detects that it is not installed correctly, and sends an alert, until it is fixed so you won't drive with it like that. To avoid this, you can turn off the base, but remember to turn it back on when you reinstall the seat in the car. Also, if the seat is detached from the base, the app sends a general alert since it can't identify the child. To help us address your issues more effectively, please contact us directly at contact@babyark.com. Your feedback is crucial for our ongoing improvements. Should you have any further questions or feedback, don't hesitate to reach out. Best regards, Customer Support Team
pretty disappointing software
Response from developer
Thank you for taking the time to share your experience with us. Your feedback is incredibly valuable as we strive to improve our services. We sincerely apologize for any frustration or inconvenience caused by the inconsistencies and glitches you've encountered with our app. Please rest assured that we are actively working on addressing these issues and enhancing the reliability and functionality of our app. We at babyark are committed to delivering a premium experience to our customers, and we regret falling short of your expectations. In order for us to better understand and address your issues, we encourage you to reach out to us directly at contact@babyark.com and share your feedback with us - it will play a pivotal role in our ongoing efforts to refine our offerings, and deliver a seamless experience for all our users. Once again, we appreciate your candor and thank you for sharing your thoughts with us. Should you have any additional questions or feedback, please don't hesitate to get in touch. Best regards, Customer Support Team
