No support
I’ve used baby days app since 2012 and it has definitely gone downhill. I communicated to someone via email for support and the person or robot was very abrupt and not helpful at all. Definitely thinking of moving to a better app
Horrible …
I did not realise subscription was for at least 6 months … wow ! They did only reply with an automatic reply…. Do not purchase the subscription! Run away
Stuck with this program now
Finding this program to not be user friendly at all. Not easy for providers and not easy for parents.
Horrible
When signing up to Baby’s Days, it was not made clear at all that I was entering into a 6-month contract. I genuinely believed I was signing up for a trial, so finding out I was locked in was a complete shock and felt very misleading.
When I contacted them to cancel, the response I received was rude, dismissive and completely unhelpful. Instead of trying to resolve the issue, I was made to feel like I was the problem. I am now stuck paying for something I no longer want or need for the next 6 months.
Trying to ask questions or get support has been just as frustrating. They do not listen, and any communication feels one-sided and unprofessional. For a service that childminders rely on daily, the level of customer service is honestly shocking.
After looking into other reviews, it’s clear I am not the only one who has had this experience. Many others have mentioned poor customer service, feeling trapped in contracts, and not being given clear information before signing up. It seems to be a recurring issue rather than a one-off situation.
The system itself may have potential, but the way customers are treated completely lets it down. I would not recommend Baby’s Days based on my experience.
When I contacted them to cancel, the response I received was rude, dismissive and completely unhelpful. Instead of trying to resolve the issue, I was made to feel like I was the problem. I am now stuck paying for something I no longer want or need for the next 6 months.
Trying to ask questions or get support has been just as frustrating. They do not listen, and any communication feels one-sided and unprofessional. For a service that childminders rely on daily, the level of customer service is honestly shocking.
After looking into other reviews, it’s clear I am not the only one who has had this experience. Many others have mentioned poor customer service, feeling trapped in contracts, and not being given clear information before signing up. It seems to be a recurring issue rather than a one-off situation.
The system itself may have potential, but the way customers are treated completely lets it down. I would not recommend Baby’s Days based on my experience.
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Notifications spam
Whilst the app serves a purpose it lacks functionality. Has no settings to adjust notification settings and sends alerts for any slight thing the nursery does.
If a staff member hasn’t done their work and has decided to sit at 22:30 updating stuff your phone will receive constant notifications. I only want to be notified about anything whilst my child is at nursery not everything every staff member does.
If a staff member hasn’t done their work and has decided to sit at 22:30 updating stuff your phone will receive constant notifications. I only want to be notified about anything whilst my child is at nursery not everything every staff member does.
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