Connectivity
Most of the time the app loads test results. Sometimes my test doesn’t upload to the all which has created issues.
Response from developer
We're sorry you are experiencing this issue — we completely understand how frustrating that is when you just want things to work. A few steps that often help with speed or uploading issue: clearing the app's cache, making sure your device isn't low on storage, and confirming you're on the latest version. If you're on a slower connection, switching to Wi-Fi can also make a noticeable difference. If none of that helps, we'd really like to dig into this with you personally. Please reach out to us directly at support@bactrack.com (mailto:support@bactrack.com) with your device type and additional details and we'll take a look.
It keeps nagging me for a review
Leave me alone. I use the app. It works. It’s still doing it on July 06 2026
Reliable
I have used this device for going on 3 years. It is reliable in operation and best of all it helps you be accountable.
Just ok
There are many times the video freezes and there’s just a still photo. There sometimes is a long delay in getting the text message that a test was done. For the price, the app isn’t worth it. But I have no other way if monitoring alcohol consumption.
Great product
I saw on the reviews a couple people who had issues but I experienced no issues in 3 months. It’s gonna sound like I work for them but this app honestly helped me with my case in a big way. It was easy to print off my tests online for court and give access to my lawyer. Also, I had set times and made sure not to eat with 15 mins of each test. I did about 4 tests a day for 3 months. Super annoying yes but proved what I needed to prove in court in an indisputable way.
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Not suitable for iPhone SE
App does not work for iPhone SE which sucks bc my BAC tracker is older than my phone and yet I can’t use it without an app that I cannot use. Do not buy their BAC tracker!!!! Unusable without the app and the app doesn’t work. Spend your money on a different brand.
Malfunction and they won’t replace
I know when someone has a drinking problem and says their device is malfunctioning, it’s sounds iffy. But I am getting back up urine tests to prove the device is wrong. They are coming back clean. And it’s expensive to pay for a device that malfunctions AND have to pay for urine tests to prove your sobriety. Would not get again, and I‘m looking at other options. DO NOT GET THIS DEVICE unless you want to experience a heart attack when you’re 100% sober and it fails you.
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Response from developer
Thank you for leaving a review, even if your experience hasn't been the best so far — feedback like this genuinely helps us improve. We're sorry the app and service hasn't lived up to what you were expecting. We'd really like to understand what went wrong for you. If you're open to it, please reach out to us at support@bactrack.com (mailto:support@bactrack.com) and we'll do our best to help or take your feedback back to the team. We appreciate you giving us a chance and hope we can do better for you.
Unreliable
App fails alot. Need very strong signal or it won’t work. Takes multiple blows and 25 minutes to get one test to go through.
Response from developer
Thank you for leaving a review, even if your experience hasn't been the best so far — feedback like this genuinely helps us improve. We're sorry the app hasn't lived up to what you were expecting. We'd really like to understand what went wrong for you. If you're open to it, please reach out to us at support@bactrack.com (mailto:support@bactrack.com) and we'll do our best to help or take your feedback back to the team. We appreciate you giving us a chance and hope we can do better for you.
Scam taking advantage of people seeking help
I have been using this app for 3 months. Not only is the device unreliable but the people behind the app are just taking advantage of people seeking help. You sign up for a subscription but then it will automatically renew. If you do send a form for cancellation on time they will just charge you automatically with no head up. They do not inform you of the charge and even after service just charge you. Do not use this service if possible find a different service.
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Response from developer
Thank you for leaving a review, even if your experience hasn't been the best so far — feedback like this genuinely helps us improve. We're sorry the app and service hasn't lived up to what you were expecting. We'd really like to understand what went wrong for you. If you're open to it, please reach out to us at support@bactrack.com (mailto:support@bactrack.com) and we'll do our best to help or take your feedback back to the team. We appreciate you giving us a chance and hope we can do better for you.
Cheaper to Replace
I reached a limit of 420 tests on my BACTest breathylizer, which lasted me a year, before I was prompted to buy a new one. Compared to the app, which asks for 80$ a month, buying a new one is much MUCH cheaper, but look in other places before buying!
Very Buggy. Needs more testing
This app seems to still be very immature and in need a of more testing. The random scheduling function doesn’t work. It also throws an error every time the tester blows through the breathalyzer. Needs a lot more testing.
Terrible Ap!
This ap malfunctions all the time!! Do NOT use it as your sole means of proving your sobriety. I live in California, flew to New York, all my prior test results switched over to eastern time which made it look like I had been testing 3 hours later than I actually had so my previous morning tests were too late. Then when I got back to California, it adjusted all my test results from New York back 3 hours earlier, so it looked like I hadn’t taken my night tests late enough while I was there. It also gets hung up and will not upload results unless you have a very strong wifi or cell signal. If you accidentally close out of the app or turn off your breathalyzer before the upload is 100% complete, you lose your test completely but sometimes it hangs on the “100% Uploaded” message but never actually uploads. The device that the initial subscription comes with charges with a USB cord, so if the battery dies and you need to take a test right away you’re screwed. It should have an alkaline battery backup option. I could order a backup device that uses batteries from their website, but it seems ridiculous to spend MORE money to have ANOTHER device— the first one should just work! I cannot rely on this thing!!!
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So many problems, especially calendar/time stamps
This app malfunctions all the time!! I flew out of state and all my test results from the previous few days switched over to eastern time (from western) which makes it look like I had been testing 3 hours later than I actually had. I don’t know what time it shows on my PO’s view, but this could get me in big trouble! It also takes ages for the videos to upload unless you have a very strong wifi or cell signal. If you accidentally close out of the app or turn your breathalyzer off before the upload is 100% complete, you either lose your test completely or it doesn’t finish uploading until you open the app again. The device charges via a USB cord, so if the battery runs out and you need to take a test soon you’re screwed. It should have an alkaline battery backup option. I see that I can order a backup breathalyzer that uses batteries on the website, but it seems ridiculous to spend MORE money to have another device when I still can’t trust the app. I cannot rely on this technology when it’s so important that I’m proving my sobriety!!
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STAY AWAY
I have tried to make the breathalyzer work that they sent but it continually sends errors. The fact that their equipment and software hasn’t worked and the no refund policy would make me stay stay away!! Especially since the links to cancellation of their services are “not working”. Sounds like a good service and wish it worked as advertised.
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Can’t even do a login
This is the worst app ever! I’m going to have to return the unit to Amazon because I can’t use the app. I set up an email and password and it won’t let me login.There’s no Customer Service there’s nothing. It’s pathetic. Complete waste of my time
Awesome Support for Sobriety
I wanted to write in to thank you for creating such an amazing device and service. I have struggled with sobriety for 5 years and have been in and out of treatment for alcoholism. Having relapsed and not being able to fight off the disease has caused major problems in my relationships, career and health. After completing treatment with a major medical system, I found BACTrack View and added this to my recovery support plan. I elected into this program and signed up for a year to help demonstrate my commitment to sobriety and rebuilding trust. This device is much more than a tool. It is a key component to helping me remain accountable, but also regain trust from the ones I love. This is a great asset to recovery and doesn’t always have to come by way of a parole officer or court ordered mandate. It is a great tool for the regular person who wants to turn their life around. Thank you.
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Heldon I get the device?
How do I get the deveise
Unreliable
I understand the need for this app and product. Accountability and sobriety go hand in hand. I am thankful that my freedoms and employment didn’t hinge on this app’s performance, as I know some people’s do. Too many times, the app failed to work, endlessly spiraling after an attempt, looking for a signal, and leaving me anxious. Would I make the test in time? Have to head to another location with a stronger signal. Perhaps yet another update was in order!? This dilemma made my school, work, and commute exercises in needless anxiety. Moreover, on more than one occasion, I tested positive for alcohol because of a system error and had to take off work to take a blood test to confirm my sobriety.
Again, this is an essential tool, but the execution and performance are too unreliable. It’s sad to think someone’s reputation, employment, or freedom suffered from this app.
Again, this is an essential tool, but the execution and performance are too unreliable. It’s sad to think someone’s reputation, employment, or freedom suffered from this app.
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Avoid 2.6.5 - Super Slow Updates
Version 2.6.5
Good:
- Added 3 minutes from the first alert to the "first reminder". I imagine the next reminder is 15 minutes after that.
- Added a "Later" option for upgrade Installation. Very handy if you have marginal cell coverage.
VERY BAD:
- It takes 90 seconds(!) to upload the data on a good connection. I'm not sure what will happen if the connection is poor. You can't do *anything* on the phone during that time. Very annoying.
BAD:
- The recent update notes are useless “bug fixes.” Even though significant changes are made.
Good:
- Added 3 minutes from the first alert to the "first reminder". I imagine the next reminder is 15 minutes after that.
- Added a "Later" option for upgrade Installation. Very handy if you have marginal cell coverage.
VERY BAD:
- It takes 90 seconds(!) to upload the data on a good connection. I'm not sure what will happen if the connection is poor. You can't do *anything* on the phone during that time. Very annoying.
BAD:
- The recent update notes are useless “bug fixes.” Even though significant changes are made.
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Changes
Why did you change the functionality? It’s mot as smooth and is inconsistent. It takes twice as long to test with the uploading. “If ain’t broke don’t fix it!” Words to live by before you make anymore changes. This was a swing and a miss!
