Poor customer service and care
The devise itself is simple, functional , and easy to use. When there is an issue like the countless miss tests that then are ok 15 minutes later or devise issues there is zero support. It’s very expensive per month and you get zero service on the back end. The staff is rude, not helpful, and knows you are in contract so they don’t care. Customer service hours are 7-5 Monday - Friday PST even though most of us are in test schedules outside those hours. So if an issue comes up outside of those times, evenings, weekend, etc you have no help and have to take the missed test in court. They shouldn’t have court and go demand contracts if they can’t service their customer base around the clock for technical support with devises.
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Customer service
The product is decent. There are a lot of times it says identity not confirmed for no reason. However the worst part is customer service. The most abysmal support staff ever. I’ve had to call them three times. The shortest I’ve waited on hold was 90 minutes. The longest was 2.5 hours. They don’t respond to emails and online changes to schedules take up to a week. An absolute disaster of a customer service department considering so much is at stake.
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Thank you
Great for proving sobriety in a way that people cannot question you.
Ruthless profit driven company
Ruthless profit driven company with inflexible terms.
Intermittent. Not a good solution
Keep having to re-download app for tests to go through. I do not recommend this. I keep getting error 800 - unable to test.
