Very poor service and zero responsibility towards the customer
Very disappointing experience with Bajaao. It has been 9 days and I still have not received my product in Jalandhar.
Your delivery partner Blue Dart keeps sending delivery messages and then cancels the delivery on their own. This is extremely unprofessional and frustrating.
I have to call your customer care 2–3 times every single day just to get an update. When I asked for the local delivery agent’s contact number, your team said they don’t have it. This is not acceptable.
If the product cannot be delivered on time, you should either properly coordinate with the courier company or simply process my refund immediately.
Very poor service and zero responsibility towards the customer.
Your delivery partner Blue Dart keeps sending delivery messages and then cancels the delivery on their own. This is extremely unprofessional and frustrating.
I have to call your customer care 2–3 times every single day just to get an update. When I asked for the local delivery agent’s contact number, your team said they don’t have it. This is not acceptable.
If the product cannot be delivered on time, you should either properly coordinate with the courier company or simply process my refund immediately.
Very poor service and zero responsibility towards the customer.
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Average.
The app doesn’t show the track of the package and no Cash on delivery option.
Good but tracking is bad and delivery takes time
It took 12 days to arrive and the tracking was worst but the product was good and in shape
Mediocre Customer Support at its Peak
I ordered a semi-acoustic guitar via Bajao, shipped through XpressBees, but when it reached my local hub the delivery guy called demanding either self-pickup or ₹100 extra for home delivery — a condition never mentioned on the app and clearly just an attempt to make extra money. When I refused and asked for cancellation, Bajao’s customer support called me, but instead of addressing the issue or holding their courier accountable, the executive blamed me for not calling them first and rudely hung up. Overall, very unprofessional service, poor accountability, and a disappointing experience.
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Very bad serive and products
I bought a traveller guitar . First it arrived late, then when i tuned the guitar it was not playing the notes on higher frets in tune. It sounded unharmonic. Furthermore, when i applied for return they said its not an issue you can to a luthier to fix it, well, if i bought a new guita i wont get it fixed , right. How will i be able to trust it for further period. They desucted 500 from my return and i think it will be 5-6 days till pickup as per the mail. Never buy from here
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Am
Best sight to network and find other musicians
Worse Website and UX
I love bajaao yaarrr.. its the home to all producers and creators but please improve the experience. Neither accounts are getting created and if dont they arent getting ligged in easily. Please somve this!!
Totally unreliable app
I have been trying to sell my guitar here for some time now people who are interested send message and I reply to them but after that if I try to open the chats section it doesn't open like what the hell how am I gonna sell my guitar if I can't even talk to them
Everything expensive compared to other dealers
Day before yesterday i had to order Epiphone les paul modern in red color which was 76000/- inr, i contacted bajaao for the same they told that they cannot match the price with other dealers.. they have ads running to get the deals for already inflated prices from their side.. few months ago tried to order boss gx10, they told me that they cannot give the unit for the price which raj musicals offers.. givin reason that they must be having an old stock.. and the irony is that the unit was launched just 3 days back.. its Bajaao cozz of which the musical instruments are getting expensive in India.. they think they have a monopoly on that... i tried to comment the same on their insta ad.. but seems like they deleted my comments multiple times... now its time to boycott bajaao.com... i'm never goin to get anything from bajaao.. in this case rajmusicals and chennai kusicals are doing great..
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Description Disappeared!
IOS APP:
The product description has no description in the new update. Also, the app just loads and loads when I put my pin code. Kindly fix these bugs in the new version which released just 1 day ago. Until this update, everything was good and this is app is awesome. It will be my go-to app to purchase musical instruments!
The product description has no description in the new update. Also, the app just loads and loads when I put my pin code. Kindly fix these bugs in the new version which released just 1 day ago. Until this update, everything was good and this is app is awesome. It will be my go-to app to purchase musical instruments!
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No refunds
They take you money for products and never ship them. Then when you cancel the product the refund is give 1month after
Do not buy through bajaao
Big time cheats, promised interest amount refund during purchase but now are unwilling to do it..customer service is a joke…
Worst Customer Service
For tracking order, I have to call customer care. The app doesn't show tracking of orders.
For return, you have to raise a ticket or call them.
Its useless and height of foolishness. Zero sense of digitalisation.
Basically you have to call or write them for everything, there is no automatic way to track orders or raise refunds.
Will never order from here again.
For return, you have to raise a ticket or call them.
Its useless and height of foolishness. Zero sense of digitalisation.
Basically you have to call or write them for everything, there is no automatic way to track orders or raise refunds.
Will never order from here again.
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Non functional
I am not able to view my past orders or refresh my profile. Please look into it.
App is so buggy
Very frustrating
App not working
Cant see products instead an error says “Response could not be decoded because of error: The data couldnt be read because its not the correct format…”
Great support on the app
It’s very easy to use and is a complete package for a musician of any level.
Response from developer
Thank you for your kind words. 🙏
Buggy App
App has good interface but has issues. Eg: when searching for electric guitars, “configuration” filter never works. So you can’t search by, let’s say, HSH or HSS configuration guitars only. Many other small issues like this. Also, app also crashes or doesn’t open sometimes.
Response from developer
Terribly sorry to hear that you faced some issues we have made a few changes and sent across some updates to fix the issues mentioned. Do contact us over helpdesk@bajaao.com if you face any further issues or give us a call. We’re here to help.
Poor service
Never buy anything from bajaao after service are very bad, Maine guitar liya bajaao aur next day se guitar ka amp kaam nhi ker rha tha bajaao ne na repair kiya na replace aur na hi guitar return liya mere paise dube.
Watch out for fake products.
Profit hungry bajaao has started selling fake strings and picks. BEWARE !
