The new app stinks.
I have called many times to tell them that this new app is not working very well. I have to keep deleting the app and reinstalling, for it even show me my pending charges. I even see bank deposits from my work not showing up on time. Credits from stores show up at 0.00 and then three days later show up with the actual credit amount Please fix this app. It is really making me rethink banking here anymore.
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Response from developer
We are disappointed to hear about the app issues. Please contact us at (888) 569-9909 if we can be of any assistance.
The new app stinks.
I have called many times to tell them that this new app is not working very well. I have to keep deleting the app and reinstalling, for it even show me my pending charges. I even see bank deposits from my work not showing up on time. Credits from stores show up at 0.00 and then three days later show up with the actual credit amount Please fix this app. It is really making me rethink thinking here anymore.
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Response from developer
We are disappointed to hear about the app issues. Please contact us at (888) 569-9909 if we can be of any assistance.
Apps camera doesn’t work
I am going to pursue a different bank tomorrow. The amount of technical problems I’ve had to deal with because of this bank is insane. Their websites are so poorly run that it just isn’t worth it anymore.
Response from developer
We understand your frustration, but would welcome the opportunity to help. Please contact us at (888) 569-9909 to help resolve these issues.
Banking made easy
Great app. Love that easy flow of the app. Sleek and simple.
Response from developer
We're thrilled to hear you love the easy flow of our app. Thank you for the positive feedback!
Fine but annoying
I don’t want my notifications turned on but every time I log in I get an alert telling me my notifications are turned off. Please fix this.
Not happy
Zelle doesn’t work on this new app
Horrible
Requires a new “update” everytime you open it
Great bank
Love the new app from Bank Five Nine.
Nothing but problems
Hate the bank. Hate the app!!
May have to change banks after 30 years
Ever since the advent of online banking this institute has struggled to offer reliable services that were simply commonplace elsewhere. Now this disastrous mobile app update. Like the others I was immediately locked out. When I delved into the requested settings I found:
A: A request in broken English to use a preferred browser. The suggestion? Internet Explorer. I actually burst out laughing! I haven’t used IE in at least 20 years. I’m not sure it’s even available on an iPhone. And
B: I am REQUIRED to turn on pop-up windows. Not a security concern, per se, but a definite invitation to malware, etc.
I’ll have to see how the whole “new online banking experience” is going on my computer, but I’ll just dump this flaming attempt off my phone and use my other bank for mobile banking.
A: A request in broken English to use a preferred browser. The suggestion? Internet Explorer. I actually burst out laughing! I haven’t used IE in at least 20 years. I’m not sure it’s even available on an iPhone. And
B: I am REQUIRED to turn on pop-up windows. Not a security concern, per se, but a definite invitation to malware, etc.
I’ll have to see how the whole “new online banking experience” is going on my computer, but I’ll just dump this flaming attempt off my phone and use my other bank for mobile banking.
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Notifications on IOS
This new bank app will not send notifications to my phone anymore. It only lets you get texts and useless/memory clogging emails when transactions occur. I prefer the old way which is now gone. There is no +add Smart Device in the menu, only text# and email selections.
Useless & Not Working
The old BFN app is making you use the new one BUT the new one won’t let you log in at all and is saying information is incorrect when it is correct. They need to fix this immediately or let us use the older one still.
No statements.
Don’t see monthly statement download option.
Terrible!
I can’t even login!!! Who has time to go in to get their account login in working! Just awful!
Locked me out
App locked me out when my info is correct
Useless app
I like the bank
And I like the people working the bank very friendly very courteous they know you by your first name this is an awesome local bank however, the online login and the app are beyond ridiculous and totally useless. I’ve never tried so hard to get into my own account and now with this new so-called better and improved it’s supposed to be much better. No it is not. It’s useless and I am locked out.
And I like the people working the bank very friendly very courteous they know you by your first name this is an awesome local bank however, the online login and the app are beyond ridiculous and totally useless. I’ve never tried so hard to get into my own account and now with this new so-called better and improved it’s supposed to be much better. No it is not. It’s useless and I am locked out.
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Trashing
It locked me out and said password doesn't match with their records
Won't let me login
The new app will not let me login, and keeps saying my login doesn't match the records. I got locked out almost immediately
Update was trash
Whoever developed app needs to be fired. App is severely slow and instantly locked me out of my account upon first login attempt.
