Transfer of funds
I have never had a problem before in all 50 plus years of banking with BOW. This April’s auto mortgage payment did not go through as my checking to savings transfer did not go through. I contacted my “base” bank location and asked. She transferred me to mobile banking and the call was dropped. I’m going by, since I’m stuck in a rehab center right now, this is causing my problem. The person at my base location assisted me and I was able to achieve my goal, I thought. I was still charged a late fee after being told there was a fault on their part. Ownership change sometimes compromises former quality. This is my first frustration with the bank. Thank you for accepting my grumpiness.
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Response from developer
We're sorry to hear this. We understand that Mobile Banking is important to you. Thank you for your feedback. If we can be of assistance to you in the future please call the Contact Center at 1-800-488-2265, option 3, Monday through Friday, 4 a.m. - 10 p.m. PT and Saturday, Sunday and most holidays, 5 a.m. - 10 p.m. PT.
Transfer Trustee funds
I am Bill’s wife trying to carry out his wishes while he is in the hospital. I’m not on his Trustee account and don’t want to be, but he can’t come to the bank because he has been in the hospital almost 2 weeks now. I deposited a $65,000 check for him and he wanted me to have it transferred to his son’s account In Sonoma. His son has passed away with cancer and his wife needs the money. You don’t have any way that I can do that for him. You should have a form that I can have Bill sign to have the money transferred. I was led to believe by one of your tellers that I could do that the day I deposited the check. She said it would post that night and I could come back the next day and transfer the money. When I came back the next day, it was impossible for me to transfer the money. I had told her the situation and that I was not on the account, but when I came back the next day, the manager said I couldn’t do it. This would be the second time that Bill has transferred money to his son’s account In Sonoma recently. Bill Peden has been a customer there for several years and has had plenty of money in his accounts. I am on both of the checking accounts. If I have anything to say about it when Bill gets out of the hospital, we will be changing banks.
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Can’t deposit checks with the app
I’ve been using this app for years. Depositing checks has always been finicky, but I could usually make it work eventually. But the last three checks I’ve tried to deposit continually fails with a message that it can’t read the account information at the bottom of the check. The pictures of the checks are perfectly clear with all four corners within the frame. Two of the checks were actually written in BoW accounts. But I keep getting the error. I’ve tried uninstalling and reinstalling the app. Nothing works. We moved a couple years ago and the closest branch is 35 miles away. I wasn’t going to switch banks because I do pretty much everything online. But I guess I’ll have to switch banks after all. Can’t do a 70 mile round trip just to deposit checks.
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Response from developer
We're sorry to hear this. Thank you for reaching out. We want the opportunity to look into your concern and help. Please contact our Online Banking at 1-800-488-2265 option 3 at your earliest convenience. We are here to help, Monday through Friday, 4 a.m. - 10 p.m. PT, Saturday, Sunday and most holidays, 5 a.m. - 10 p.m. PT. We value your relationship.
Finicky app
App is overly sensitive to network latency at sign-in. And Touch-ID spontaneously stops working. Get an error to call customer service, but trying to log in after waiting (TIME) usually works. Or no message at all…just a sign-in failure. Bank-wise, they commonly charge us service fees that don’t apply. Then we have to spend TIME getting them reversed. Including having to loop back and ask them again (TIME) when they don’t reverse all that apply. Then we wait for new ones, and the process to repeat itself. I don’t want to make a career out of this, but the joint acct was set up by a relative and I’m trying to live with it. That fact means using the app, and hence this review.
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Accounts
We have been extremely happy with our checking account & decided that we would open a savings account also. B of W has very nice, professional employees who actually care about their customers satisfaction. We have never had any “Missing” funds like at a large bank we used to have. The online services are easy to use & see everything with our accounts. Have had our account for years & plan to continue with B of W. Thank You for proving that a bank can care & be efficient too.
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