Awful
I am trying to fill out a form, but I have to login every five minutes. I’ve been a half hour down a five minute job.
No. Sirve
Súper atrás con la tecnología
Mobile deposit worse
Overall I can appreciate the changes you’ve made to the app, but have you beta tested your mobile deposit feature? If the camera wants to automatically take pictures, fine. But then don’t tell me to retake it if it’s blurry. And when you do ask me to retake it, the only way to do that is to start the whole transaction over. Bring back some level up of manual control. Make the automatic pictures optional like it was.
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Cant make a payment
Second month i had to call to made a transaction for CC. Couldn’t finish the transaction even after verifying and actualizing the address…
Tried both the app and website. Both employees couldn’t even help me…
Tried both the app and website. Both employees couldn’t even help me…
Poor Mobile Deposit Design
In an effort to be clever, I suppose, the app seeks to take a picture of the check to be deposited quickly and automatically. That’s fine, provided you have the check lined up and steady before it snaps the pic. If not, you have a pic that is not useable AND can’t be edited — you have to start over.
First attempt front photo was fine but it snapped a second photo before I flipped the check over so there were two “front” pics and no back pic. I thought maybe I could continue and it’d give me a chance to correct but, no, it says there were two front images. Duh! Cancel transaction by switching to another part of the app since there is no actual “cancel” option and start over. Next attempt it automatically captured too quickly and cut off the MICR data at the bottom making the pic useless. Again, no cancel button so click to another part of the app and go back to Deposit area. Poor design.
Third time was successful. The deposit process flow needs to be revisited.
First attempt front photo was fine but it snapped a second photo before I flipped the check over so there were two “front” pics and no back pic. I thought maybe I could continue and it’d give me a chance to correct but, no, it says there were two front images. Duh! Cancel transaction by switching to another part of the app since there is no actual “cancel” option and start over. Next attempt it automatically captured too quickly and cut off the MICR data at the bottom making the pic useless. Again, no cancel button so click to another part of the app and go back to Deposit area. Poor design.
Third time was successful. The deposit process flow needs to be revisited.
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