Undergoes maintenance at the worst times
Alliant itself is fine. But why do they choose Saturday evenings to undergo maintenance. And there’s no push notification system for purchases, so forgotten subscriptions can drain my account for months before I notice.
Glitches out all the time.
I am only able to review transactions that are 30 days. Nothing older. I have a minor account and I can’t have one login app constantly glitches out.
Missing a critical feature
Great rates and products, but the lack of Zelle or any way to send instant payments directly to non-owned bank accounts is a major downside. It makes everyday banking more difficult than it should be. The only workaround is using third-party apps like Venmo or Cash App, and recipients often have to pay a fee if they need instant access to their money. Until Alliant adds Zelle or a similar service, this remains one of the biggest gaps in an otherwise excellent credit union.
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Devastating Fraud Experience: Alliant failed to protect my savings
I am a senior citizen, and my experience with this credit union has been devastating. My accounts were hacked, and fraudulent wire transfers were sent from my account without my authorization. What makes this situation even more upsetting is that my family contacted the credit union and disputed the transactions the very same day we discovered the fraud.
Despite being notified immediately that my account had been compromised, the credit union still allowed the wire transfer to go through. As an elderly customer who trusted this institution to protect my life savings, I expected far more diligence and concern when clear signs of fraud were reported.
Instead of acting quickly to stop the transaction and protect my funds, the credit union failed to take appropriate action, resulting in a significant financial loss. The stress, anxiety, and hardship this has caused me and my family have been overwhelming.
Financial institutions have a responsibility to safeguard their members, especially vulnerable seniors who may be targeted by scammers and cybercriminals. In my case, I feel that responsibility was not met. I would strongly caution others—particularly senior citizens and their families—to carefully consider whether this credit union will adequately protect their accounts if fraud occurs.
This has been one of the most disappointing and frustrating experiences of my life.
Despite being notified immediately that my account had been compromised, the credit union still allowed the wire transfer to go through. As an elderly customer who trusted this institution to protect my life savings, I expected far more diligence and concern when clear signs of fraud were reported.
Instead of acting quickly to stop the transaction and protect my funds, the credit union failed to take appropriate action, resulting in a significant financial loss. The stress, anxiety, and hardship this has caused me and my family have been overwhelming.
Financial institutions have a responsibility to safeguard their members, especially vulnerable seniors who may be targeted by scammers and cybercriminals. In my case, I feel that responsibility was not met. I would strongly caution others—particularly senior citizens and their families—to carefully consider whether this credit union will adequately protect their accounts if fraud occurs.
This has been one of the most disappointing and frustrating experiences of my life.
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Break up with your bank
So glad I switched to a credit union when I still had no money and it was easy. Mobile banking is super easy with Alliant because it’s a great app. Only complaint is there’s no Zelle compatibility.
