App Never Works
Went to make my payment on the day it was due and the app. was not even loading. Called to make a payment and the automated voice message said they were closed for the day.
Really disappointing
Just bad. Forces update just to see payment due date. User experience and customer service are not really their concern. And that’s if the app will even run ok.
As reliable as ever!
We have been with Alliant for 30 years at least. It served all our needs and we wouldn’t think of switching. Always great service when needed. And the app does it all for us.
App
Credit union is fine but last app update changed login page to where the Touch ID option is covered and inaccessible.
It’s been going downhill for a while now
I want to love Alliant. It’s started by the United Pilot Union and I think the world needs more credit unions and fewer big banks but the app has been getting glitchy and losing features.
Every time I have to log on and use 2FA. Face ID isn’t offered anymore. To make sure this wasn’t a bug, I deleted and reinstalled to find I can’t login at all. “An unexpected error has occurred.” The Trouble Logging In button does nothing.
It’s fine to have a few bugs but the inability to login, then the inability to troubleshoot that error is unacceptable.
I think I’d rather belong to a soulless, destructive big bank and have access to my money than deal with this train wreck anymore.
Every time I have to log on and use 2FA. Face ID isn’t offered anymore. To make sure this wasn’t a bug, I deleted and reinstalled to find I can’t login at all. “An unexpected error has occurred.” The Trouble Logging In button does nothing.
It’s fine to have a few bugs but the inability to login, then the inability to troubleshoot that error is unacceptable.
I think I’d rather belong to a soulless, destructive big bank and have access to my money than deal with this train wreck anymore.
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