Zero added when making a transfer
My app always adds a 0 after the first number I input when I make a payout transfer to one of my external accounts. For example, if I input $2,380 the app understands $20,380. This is obviously a serious issue and I’m surprised it has persisted this long without a developer fix.
Great until it’s not
This is not a dig on Novo as a bank. Just the app. PIN settings are hidden. The app offers biometric security but still requires a password every 5 seconds to do anything meaningfully important. Not a fan.
Constant Check Capture Issues
Their camera capture is far below industry standard in terms of performance and being able to successfully capture checks via the phone camera. Support is 100% not helpful either.
It’s a scam, stay away from it
After depositing a check (which took over a week clear) they froze the account to “ensure the integrity of my account”. Never had issues depositing checks from the same client to other banks. The account has been frozen for over a month now with no end in sight and with no timeline or reason for the freeze. They are a scam, stay away if you don’t want your money to be stolen from you.
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DO NOT USE NOVO
Payee account #s and SSNs are fully viewable when logged in, once hacked anyone has access to that as well as virtual debit card and ability to authorize addl funding. Don’t do it, stay away from this very poorly secured platform.
