Constant Check Capture Issues
Their camera capture is far below industry standard in terms of performance and being able to successfully capture checks via the phone camera. Support is 100% not helpful either.
It’s a scam, stay away from it
After depositing a check (which took over a week clear) they froze the account to “ensure the integrity of my account”. Never had issues depositing checks from the same client to other banks. The account has been frozen for over a month now with no end in sight and with no timeline or reason for the freeze. They are a scam, stay away if you don’t want your money to be stolen from you.
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DO NOT USE NOVO
Payee account #s and SSNs are fully viewable when logged in, once hacked anyone has access to that as well as virtual debit card and ability to authorize addl funding. Don’t do it, stay away from this very poorly secured platform.
Novo is a Scam bank
It is advisable to exercise caution and refrain from sending large sums of money to Novo, as they may seize funds without returning them. I have personally experienced this situation, with Novo withholding my $73,000 for over two months under the claim that the funds are under investigation, with no specified timeline for resolution. As a business owner, I advise potential clients to avoid using Novo for banking services, especially when transferring significant amounts of money, as they tend to hold such transactions. With over 800,000 followers on TikTok, I plan to disseminate this warning across various social media platforms to expose these practices and report the matter to the appropriate authorities.
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Nearly impossible to deposit a check
They make it nearly impossible to deposit a check, my check has been denied multiple times. They also say the check is accepted so you think it’s okay and then email you hours later saying it was denied. I wrote the date on the check to show I deposited it thinking it went through and now the check is being denied for that and they want me to have my customer write a new one.
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