Great way
Great way to do banking. Very happy with the profit first idea. Love how you can separate all accounts and see your profits grow! Been using them now for 8 months. Totally happy. Thanks Relay!
Glitchy after update
After the last update the app is horribly glitchy. It never opens, it just “logs in “
On a loop. I haven’t been able to have the app work in 5 days. I have to go login on the laptop. This needs to be resolved.
On a loop. I haven’t been able to have the app work in 5 days. I have to go login on the laptop. This needs to be resolved.
Banking OK, but App Unstable
I have been trying to open the app for several days now and cannot. It cycles through the login screen over and over and over, each time sending an email with a secure link. I click on the secure link, it starts cycling through again. Also, the app detects whether you’re not on your home WiFi, and makes you jump through extra hoops when you’re away, traveling, etc. At the end of the day, to get anything done, you’re going to have to power up your Mac or PC and log in on the web, if you want to get a my thing done.
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Silently Deactivated my account without contact
They Closed My Business Account and Never Told Me.
Do not bank here.
I opened a Relay account for my LLC in May. Did everything right. Set it up properly, shared my routing number with clients including a major corporate partner, got my team ready to receive their first payments. Relay looked like the real deal.
When it finally came time to process that first payment, my account was locked. No explanation on the screen. No email in my inbox. Nothing.
When I finally spoke with a real agent, they told me: "Your account was offboarded on July 23 after raising compliance flags. This stands as their final verdict. Your account can no longer be reactivated."
July 23. I found out August 28. They closed my business account over a month before I even knew it happened. I was out here sending clients my banking info, building out payroll, preparing to get my team paid, all while Relay had already silently pulled the plug and said nothing.
Not one email. Not one phone call. Not one text message. Total silence.
My clients had to be notified that the banking info I sent them was no longer valid. My team's pay got delayed. And when I pushed for answers, Relay told me the investigation could take up to 45 days and the decision was final with no appeal.
This is not a fintech glitch. This is a company that made a decision affecting my entire operation and chose to say nothing. One email on July 23 would have changed everything. Instead they stayed quiet and let me walk straight into the wall.
If your business depends on getting paid and paying your people, Relay is a liability you cannot afford. They will smile through the onboarding and ghost you when it counts.
Zero accountability. Zero communication. Stay far away.
Do not bank here.
I opened a Relay account for my LLC in May. Did everything right. Set it up properly, shared my routing number with clients including a major corporate partner, got my team ready to receive their first payments. Relay looked like the real deal.
When it finally came time to process that first payment, my account was locked. No explanation on the screen. No email in my inbox. Nothing.
When I finally spoke with a real agent, they told me: "Your account was offboarded on July 23 after raising compliance flags. This stands as their final verdict. Your account can no longer be reactivated."
July 23. I found out August 28. They closed my business account over a month before I even knew it happened. I was out here sending clients my banking info, building out payroll, preparing to get my team paid, all while Relay had already silently pulled the plug and said nothing.
Not one email. Not one phone call. Not one text message. Total silence.
My clients had to be notified that the banking info I sent them was no longer valid. My team's pay got delayed. And when I pushed for answers, Relay told me the investigation could take up to 45 days and the decision was final with no appeal.
This is not a fintech glitch. This is a company that made a decision affecting my entire operation and chose to say nothing. One email on July 23 would have changed everything. Instead they stayed quiet and let me walk straight into the wall.
If your business depends on getting paid and paying your people, Relay is a liability you cannot afford. They will smile through the onboarding and ghost you when it counts.
Zero accountability. Zero communication. Stay far away.
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Terrible company
Do NOT think that you can use Relay as your small business bank. Unless you run some tiny Etsy business with a handful of hundreds in monthly revenue, Relay is entirely unsuitable for small business use. You will be hounded for every check deposit to upload your customer contracts, private correspondence, text messages, etc. All simply to do a mobile deposit for a paper check. Funds will be tied up for a week or more as they treat you like you are some international drug lord laundering money.
Terrible customer service. Terrible for small business use. Terrible in responding to very routine banking actions. Avoid at all costs.
Terrible customer service. Terrible for small business use. Terrible in responding to very routine banking actions. Avoid at all costs.
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