It could be worse
But it would be really hard. App is slow. Constantly loses my log in info. Good luck finding Face ID. Positive reviews must be either fake or people who have literally never used a decent app.
💙
So far so good I’m new let’s see how it goes
Sucursal de Humacao
Los empleados son muy educados y atentos. Me gusta el compañerismo entre ellos.
PenFed is awesome!
Love the app and its ease of use. I have never had an issue that wasn’t promptly resolved!!!!
Need phone call
Made payment not showing for 3rd
Verification Options Don’t Work
The only “verification” option that actually works when I want to make a transaction is a phone call to my landline account. Really? REALLY!! PLEASE FIX YOUR SYSTEM. UNACCEPTABLE.
Can't transfer money between banks
It's so frustrated with trying to transfer money between another bank and Pen Fed. Keep getting message that says try again later.
So many things don't work with Pen Fed. The past they were great. Can't say that anymore.
So many things don't work with Pen Fed. The past they were great. Can't say that anymore.
El mejor
Perfecto
Deposit
Happy that I am able to deposit a check in my account without going into bank! Great service!🥰
Login time
Login time loading is taking longer on the approximately last four application upgrades and asking all the time for authentication method which it din’t do once you set it up.
Transfer money
PenFed makes it very easy to transfer money from one bank account to another. If you or anything like me and you are not a phone or computer person that is OK because they make it very simple to use.
Always something
Always a login issue with this app. It signed me out now I can’t log back in. It texts me the code for authentication then says authentication failed when I put the code in. Smh
Service
Quick and easy to make transactions
Exelente
Exelente
Always issue logging on
This is is very slow and has a lot of bugs
Website homepage disappointment
I do Not like your new website homepage, I feel like you went backwards giving it a downgraded appearance.
Check deposit
Mobile check deposit is unwieldy. There is no option to retake photos or start over. I’m forced to “skip” out of the process by hitting another icon at the bottom of the screen. This forces starting over the entire process instead of correcting a picture. Not user friendly.
Smh
App needs to be revamped immediately! Compared to other banking apps, this one is a pain to get through! Constant maintenance, UI is sluggish, just use something else
Thank you!
PenFed always provides excellent customer service and care to their customers. I appreciate you taking the time out to support my needs and answer all of my questions. I’ve been a customer for a long time and I appreciate the excellent service!
Virtually worthless overseas
All these high ratings for this app must have been from people who’ve never been deployed and tried to use it overseas. It’s been an absolute nightmare for years to even log in properly from Europe, and now since they changed the FICO score to Experian from Equifax, I can’t even get my free score the past two years. Unbelievable from a supposed military credit union. Two stars is generous.
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