Fácil el manejo
Muy fácil de trabajar la página
Bank is great, all could be better
I don’t know why the app takes so long to load after signing in. I’m often on weak cellular due to where I live, but no apps take as long as this app to load its data. I would really appreciate if there could be better cashing of non-important data on device so that the loading process isn’t blocked by a loading bar. I understand that the money data needs to be securely transferred and can’t be rushed, but at least load the rest of the account and have the money data come in reactively.
Show more
Horrible app
I transfer money and wait five days for it to show up only for it to clear and still show a balance that does not include my deposit. I also hate that you can only pay extra principal payments if you have your money in their bank. Horrible bank, horrible app, wish I never got a loan through them.
Superior service
Abbey and Sandra were professional and friendly with helping resolving my payment issue.
Easy to use!!!
Very friendly and easy to use
Automatic check deposit picture
Should leave as optional. System does not allow enough time to focus the picture. Prefer to take picture manually.
Horrible new scan software . Does not scan.
New check scan software not working. Used to be good now kaka
Great App
Thank you for the flexibility that your app provides.
Mobile Deposit
Camera Function is sub par. No way to retake photos.
Service
The best..
Function better
Great and so easy to use with simple function love it
Awful
I am trying to fill out a form, but I have to login every five minutes. I’ve been a half hour down a five minute job.
No. Sirve
Súper atrás con la tecnología
Mobile deposit worse
Overall I can appreciate the changes you’ve made to the app, but have you beta tested your mobile deposit feature? If the camera wants to automatically take pictures, fine. But then don’t tell me to retake it if it’s blurry. And when you do ask me to retake it, the only way to do that is to start the whole transaction over. Bring back some level up of manual control. Make the automatic pictures optional like it was.
Show more
Cant make a payment
Second month i had to call to made a transaction for CC. Couldn’t finish the transaction even after verifying and actualizing the address…
Tried both the app and website. Both employees couldn’t even help me…
Tried both the app and website. Both employees couldn’t even help me…
Poor Mobile Deposit Design
In an effort to be clever, I suppose, the app seeks to take a picture of the check to be deposited quickly and automatically. That’s fine, provided you have the check lined up and steady before it snaps the pic. If not, you have a pic that is not useable AND can’t be edited — you have to start over.
First attempt front photo was fine but it snapped a second photo before I flipped the check over so there were two “front” pics and no back pic. I thought maybe I could continue and it’d give me a chance to correct but, no, it says there were two front images. Duh! Cancel transaction by switching to another part of the app since there is no actual “cancel” option and start over. Next attempt it automatically captured too quickly and cut off the MICR data at the bottom making the pic useless. Again, no cancel button so click to another part of the app and go back to Deposit area. Poor design.
Third time was successful. The deposit process flow needs to be revisited.
First attempt front photo was fine but it snapped a second photo before I flipped the check over so there were two “front” pics and no back pic. I thought maybe I could continue and it’d give me a chance to correct but, no, it says there were two front images. Duh! Cancel transaction by switching to another part of the app since there is no actual “cancel” option and start over. Next attempt it automatically captured too quickly and cut off the MICR data at the bottom making the pic useless. Again, no cancel button so click to another part of the app and go back to Deposit area. Poor design.
Third time was successful. The deposit process flow needs to be revisited.
Show more
Pay bills
Paying bills online keeps erroring and sometimes it show it goes through then sometimes it does not. Also you can’t make recurring payments on monthly bills. People at PenFed don’t know why it’s happening and still can’t fix it. I’m thinking of switching banks.
PFCU it is Great!
What can I say? This is the Best banking account I have ever have in My Life, Thank You Very Much
SFDC made this garbage
Horrible. Since there was an update a few weeks ago, I can no longer use the app. I know my password. I have set up a passkey, I have deleted and reinstalled the app, etc. But no matter what I do, there is no way to use the app on my phone. Extremely frustrating!
Card Travel Option
You removed the travel option from the app & my card locked up while I live in Japan! You closed the bank here & then you took away option to set travel authorizations on the app. WTF!?!
