BankSanJuans User Reviews

Top reviews

CARDS DO NOT LOCK

I have locked my card on both accounts and somehow payments still come through.

Response from developer

Thank you for your review. We sincerely apologize that you have encountered an issue with your mobile app and are happy to help. Please reach out to your preferred branch office or contact our Customer Support team at 970-683-4500 so that we may gather some additional details and assist you further.

Ease of use.

Easy to understand and use.

Response from developer

We are so pleased to hear that you are happy with your mobile, and general, banking experience. Please don't hesitate to reach out to us at your preferred branch office, or call us at 970-683-4500 if we may assist you with anything.

You trashed this app more than before

You made it harder to just pull up my bills stop over thinking all of it and make it what it was. Easy! You have literally screwed us all so called updates on a simple app now it’s trash af!

Response from developer

Thank you for your review. We sincerely apologize that you have encountered an issue with your mobile app and are happy to help. Please reach out to your preferred branch office or contact our Customer Support team at 970-683-4500 so that we may gather some additional details and assist you further.

Love my Credit Union

Always feels like small town! I feel known every time I call.

Response from developer

We are so pleased to hear that you are happy with your mobile, and general, banking experience. Please don't hesitate to reach out to us at your preferred branch office, or call us at 970-683-4500 if we may assist you with anything.

Very Friendly Staff

Everyone I’ve interacted with at either of the Durango, CO branches has been courteous and accommodating.

That being said, when I was attempting to explore fortuitous options regarding my life savings (specifically my employer contributions,)
The local staff was ignorant of the available offerings.

Despite the “boilerplate printouts” that defined my option to control an owner-directed IRA, I learned, that “this was not a product they provided.”

After I left in search of better options, a Glacier Bank representative called me and offered interest bearing options for my employer matched contributions.

The One Big Happy Little Bank proved to be one nugget of a big chicken.

I have been consistently pleased with my interactions with the local staff, in terms of friendliness and professionalism.

The lack of knowledge is my only complaint.
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Response from developer

Thanks for the great feedback. We’re continually striving to improve our customer's experience and your feedback is just what we need to keep making it better. Please don't hesitate to reach out to us at your preferred branch office, or call us at 970-683-4500 if we may assist you with anything.

Love my bank!

This bank is small enough to help when needed but by being a "glacier bank" is also big enough to be good for other reasons !
I love my local Pagosa Springs CO branch !

Response from developer

We are so pleased to hear that you are happy with your mobile, and general, banking experience. Please don't hesitate to reach out to us at your preferred branch office, or call us at 970-683-4500 if we may assist you with anything. We also let our Pagosa Springs branch know about your amazing comments on their service! Thank you for sharing those!

Bank review

I Love my Bank!

Response from developer

We are so pleased to hear that you are happy with your mobile, and general, banking experience. Please don't hesitate to reach out to us at your preferred branch office, or call us at 970-683-4500 if we may assist you with anything.

No compatibility option

iPhone X not supported on the new update… add a version compatible with IOS 16 PLEASE

Response from developer

Thanks for the great feedback. We’re continually striving to improve our digital experience and your feedback is just what we need to keep making it better. Please don't hesitate to reach out to us at your preferred branch office, or call us at 970-683-4500 if we may assist you with anything.

Digital Banking

Very convenient!

Response from developer

We are so pleased to hear that you are happy with your mobile banking experience. Please don't hesitate to reach out to us at your preferred branch office, or call us at 970-683-4500 if we may assist you with anything.

Absolutely Terrible

Glitchy, doesn’t work most of the time. Transfers fail more times than not, terrible terrible app

Response from developer

Thank you for your review. We sincerely apologize that you have encountered an issue with your mobile app and are happy to help. Please reach out to your preferred branch office or contact our Customer Support team at 970-683-4500 so that we may gather some additional details and assist you further.

Very poor & performance service

Bad manager

Response from developer

Thank you for your review. We sincerely apologize that you have encountered an issue and are happy to help. Please reach out to your preferred branch office or contact our Customer Support team at 970-683-4500 so that we may gather some additional details and assist you further.

The Worst Banking APP available

This web site consistently is screwed to the Max. I get asked to reset password almost every time., can’t pay bill because it’s impossible to add a payee now. Absolutely freaking hate it. Will quit soon

Response from developer

Thank you for your review. We sincerely apologize that you have encountered an issue with your mobile app and are happy to help. Please reach out to your preferred branch office or contact our Customer Support team at 970-683-4500 so that we may gather some additional details and assist you further.

App not working

The wedsite isn’t either. My transactions are not showing up. If I wasn’t someone who pays close attention to my transactions this could set me up for a downfall of overdrafts. Not even the ore authorization transaction are showing up so it looks like I have more in the bank then I actually have. This could mess a lot of people up if it’s happening to others. Walmart says the bank has put a ten day hold on a transaction I made yet when I called the bank they blamed Walmart which I do not believe this is on the banks side considering I have two other credit card payments that I made a few days ago that day they went through on their end but aren’t showing up on my transactions and I just got locked out of the bank app while trying to change my primary phone number. I usually sign in with a four digit code then all of the sudden it wants my password and I tried to sign in with that and then a window pops up and said there’s a server error. So I try to delete the app and reinstall and no luck with that so then I deleted the app again and tried to sign in on the browser with still no luck. Same server error pops up so I’m assuming their servers are down?
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Response from developer

Thank you for your review. We sincerely apologize that you have encountered an issue with your mobile app and are happy to help. Please reach out to your preferred branch office or contact our Customer Support team at 970-683-4500 so that we may gather some additional details and assist you further.

Unreliable

Can’t tell you how many time the app tells me there an error loading my bank information. Very frustrating when you need to know how much money of your they have and the app can’t tell you.

Response from developer

We’re sorry you experienced an outage while using your mobile app. On rare occasions we perform maintenance of our systems during off-hours, and it’s possible that was the cause. If you’re continuing to experience issues, please reach out to us at 970-683-4500 so that we may get this resolved for you.