Why?
I’ve had this for long time, no problems. Now it wants an update but won’t update. I cleared half of my phone for this and now it won’t work. FRISTRATING
Newest up date
I have been unable to update the latest version for weeks now. I have talked to the local bank in Randolph and they said they do not have a solution. I have tried to update my operating system to no avail.
App Won’t Work
Just did the most recent update and now the app won’t load. Just stays on the start up screen, doesn’t give me the option to log in. Never had issues with the app before.
Updated and doesn’t work
Pretty poor piece of software.
Tap to capture
The mobile deposit function is terrible on this app.
Best Bank
I switched from td and would absolutely recommend Bar Harbor.
Bank service going down
I’ve had this about for about 3 years and for the past 2 every other night the app seems to go into down time so I can’t make any transactions. With that it’ll say I have more or less money than I actually do. Still with all of that if I try to make a purchase while it’s like this I can’t buy anything and it adds up to my daily swipes so know I can’t buy anything regardless. It’s currently 11:14 at night and of course I can’t call or talk with anyone. It just shows how much they don’t care about banking apps or even with you for that matter.
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Response from developer
We are sorry you are having issues with the app. Please reach out to a branch near you or our Customer Service Center at 888-853-7100 for assistance.
Functionality is very limited.
Adding a link for Bill Pay which only results in a message to use a laptop is not useful . Hiding the routing /ABA number is also unhelpful. I still haven't found it using the mobile app. I guess I need to exit the app and use Google.
Great Bank!!!
I’ve had a very pleasant change over from Woodsville guarantee
Terrible
Keeps losing credentials so have to keep logging in, frustrating app
Great app
Can do almost everything you need to on app
Simplicity
Because I am a very senior senior, I often have problems doing things on line. However the Bar Harbor website makes paying bills very easy - even for me!
Annoying ai
The use of ai is annoying and unnecessary, and it shows a lack of respect towards the costumer and to employees. Because I was unable to use the phone number that is used on my account despite having an account password that I could verbalize to a customer service representative. The AI on the customer service line was unhelpful and made me regret choosing for harbour bank, and trust as my primary Bank frankly should this issue not be addressed I would consider moving my business elsewhere in the area in which this bank operates many folks would get upset, frustrated and be unable to use the customer service line having an option to be able to directly connect to a customer service representative or to negate ai would be an optimal choice for customer retention this shows a lack of care, empathy, and brains on the part of the company for integrating AI as it is environmentally terrible, and also terrible for the jobs of their employees as well as the experience of their company.
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Response from developer
We are sorry your experience with customer service was frustrating. We appreciate the feedback and would like to learn more about your experience. Please email us at appsmarketing@barharbor.bank with contact information and we will have someone reach out to you.
Bill pay
Good afternoon Sir/Maam, I do enjoy online banking-however I would enjoy it better if the clients had access to a bill pay that was able to be routed through the ACH to pay our debts rather than the Bank sending a check through the mail. This is the only thing that I don’t like about Bar Harbor Bank & Trust. Other than this it’s a great bank. Thank you!
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Response from developer
Hi Kris, thank you for the review. We appreciate you taking the time to provide this thoughtful feedback and will pass this along to our developer team.
Entering $ is sketchy
Sometimes have to enter # several times to register, causing x amounts
Not Everyone has a modern Mobile Phone
I totally dissatisfied that they would not have their app work with all phones. If I want to consider buying a new phone then it would probably not be a problem. But not everyone wants to do the latest phone. Plus I have issues transferring money from one bank to another. It might be time to close the account.
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Latest update makes app nonfunctional
Is there a good reason you need IOS 17 for a basic banking app? Can't use it anymore - would really appreciate some back-compatibility - no reason to pick on us old iPhone 8 users.
Fustrated with BHBT
I just went through the long process of deleting and offloading apps and content on my iphone to make space to download the 17.0 or greter IOS system required for your new version of BHBT app. After upgraded IOS the app still will not update and give me access to my banking acct information.
Response from developer
We are sorry to hear you are having issues with the app. Please reach out to your local branch or contact our Customer Service Center at 888-853-7100 for assistance.
Simonds Family
We love our Bar Harbor branch in Rutland Vt!
iOS
I have a perfectly good phone but it’s older and my iOS isn’t 16 or higher so I can no longer use the AP with my phone. This is very frustrating because I check the AP daily!
