Ok but customer service poor
Calling for help, through the app, with security already passed sounds great but in practice it just leads to an unnecessarily long call that is annoyingly faceless and doesn’t leave you feeling like a valued customer
Still can't save and use a payment card
For around 6 months now I've not been able to pay using a saved debit card. Worked fine for years and then something broke :-(
It's such a faff to have to enter the details every time.
Why is it taking so long to fix it?
It's such a faff to have to enter the details every time.
Why is it taking so long to fix it?
Payment cards
Annoying that every time you want to pay your bill you have to enter your payment card details, with no option like before to be able to save your card details to make it quicker when paying.
Rubbish and slow
So bad now. So slow, glitchy and really stressful to use
Sub standard app
I have now tried for the last couple of days to try and register with the app even after going through Barclaycard assistance and them saying yes I was registered it still sends me back through the same process of rounds of questions that I have repeated several times it’s a wonder that anyone uses this awful app
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