Slow and buggy
The slowest app on my phone by far, I don't know how any app in this day and age can take 30 seconds to open. Also regularly closes out of the process when I'm trying to add a new credit card so I have to start over (I still don't see it added yet after 5+ tries); and I had coupons/rewards to use that the app wouldn't accept, and I only found out after they expired that I had to use them in-store rather than in the app (I didn't learn this from the company, as I reached out multiple times and got zero responses).
Placing an order for pickup is nice and convenient, and that pulls the app all the way up to a second star.
Placing an order for pickup is nice and convenient, and that pulls the app all the way up to a second star.
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The worst
They used to have a very simple process for re-order. You press two buttons and it’s done. Now you have to choose your location, choose dine in or pick up, choose the time you want to pick up, choose your payment, and choose your tip every single time. I count 22 selections every time I want to re-order. Their explanation is that at least it looks better and you can use gift cards. I know the employees are very frustrated because people skip the tip because there are so many choices.
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Good but could be better
While it’s easy to use it often takes stuff out of the cart for unknown reasons. So out of frustration I just go straight to the store where they have plenty of the removed item in stock when I get there. Few bugs to work out…
Crashing
The app currently crashes whenever I select the pick up order option. This is a recent change in the last week so hopefully the developer will fix it soon. Prior to this week the app worked very well, though integrating Apple Pay would be awesome.
Crashing
The latest update causes the app to crash any time I try to place an order.
