Four stars
Poor SERVICE
Response from developer
A half hour wait is frustrating, and getting a "ready" notification for a drink that isn't ready makes it worse. That notification should mean your order is on the counter. Please email feedback@colectivo.com with the time and café you ordered from so we can look into what happened and follow up with you directly. -Will, IT Director
Consistently great!
Response from developer
Thanks for making us a regular stop. I'll pass this along to our food team, who'll be glad to hear it. -Will, IT Director
No modifications
Response from developer
You're right that cold foam isn't an option on lattes in the app - that one's a menu decision on our end, not a bug, and I've passed your note to our cafe team. The rest of the latte modifiers should all still be there: milk choice, decaf, extra shots, sweeteners, and syrups. If any of those aren't showing for you, email me at feedback@colectivo.com and I'll look into it. -Will, IT Director
Waited for a stale croissant
Response from developer
Sorry about the wait at the register. Nobody should be left standing there without being helped. On the croissant: we bake our pastries from scratch every night, and I've shared this with the team that runs our bakery. They want to hear about it when something misses. Please email feedback@colectivo.com with the day and which cafe. I'd like to make this right, and our teams can look into both. -Will, IT Director




