Low performance
Page loads are so long, over 2 minutes most days
Smooth Transition
Recently moved to Base Up. App works well and the team are very supportive every step of the way. Happy to report a positive user experience upon go live!
Junkware
Piece of junk. Keep having to call security to take me out of the parking lot. Avoid at all cost.
A works in progress
I have so many questions about the design and functionality of this app
- the way it is run in my organisation is akin to everyone purchasing a ticket for a Taylor Swift concert once a week at midday in order to book the parking for the week ahead! Ridiculous!
- Why do I need to use Bluetooth, handle the phone to unlock just to register my entry to the car park - it is slow and inefficiently - why not sync with the existing and and higger tech corporate entry systems (RFID cards, numberplate recognition etc)
- profile and registrations - why can’t this app sync with corporate systems instead of unvalidated user inputs. The rego field in BaseUp is at least 32 characters long and not validated.
- In 2026, why no apple CarPlay or android auto functionality? The app encourages use of phone when operating the vehicle in the current configuration
- rego can’t be changed/swapped to another in my profile once parking is booked. Requires a cancellation -and rebook often prompting a loss of available parking.
- frequent intervention to keep booking parking every week is antiquated. Why not a profile for the whole year including user manageable holiday periods? Why can’t I ask Siri to book my next parking?
- no integration to calendar functionality of phone, reminding me of upcoming bookings, etc.
- why is there no feedback/record to user as to actual times checked in/ out of parking?
If developers need some guidance as to what constitutes a modern and competitive parking app that takes advantage of technologies of this decade, please look at the Wilson Parking app!
- the way it is run in my organisation is akin to everyone purchasing a ticket for a Taylor Swift concert once a week at midday in order to book the parking for the week ahead! Ridiculous!
- Why do I need to use Bluetooth, handle the phone to unlock just to register my entry to the car park - it is slow and inefficiently - why not sync with the existing and and higger tech corporate entry systems (RFID cards, numberplate recognition etc)
- profile and registrations - why can’t this app sync with corporate systems instead of unvalidated user inputs. The rego field in BaseUp is at least 32 characters long and not validated.
- In 2026, why no apple CarPlay or android auto functionality? The app encourages use of phone when operating the vehicle in the current configuration
- rego can’t be changed/swapped to another in my profile once parking is booked. Requires a cancellation -and rebook often prompting a loss of available parking.
- frequent intervention to keep booking parking every week is antiquated. Why not a profile for the whole year including user manageable holiday periods? Why can’t I ask Siri to book my next parking?
- no integration to calendar functionality of phone, reminding me of upcoming bookings, etc.
- why is there no feedback/record to user as to actual times checked in/ out of parking?
If developers need some guidance as to what constitutes a modern and competitive parking app that takes advantage of technologies of this decade, please look at the Wilson Parking app!
Show more
Barely works
- The booking experience is very bad, frequently seeing errors
- No CarPlay support
- No CarPlay support
Double charging
Double charge credit card
Even they don’t trust their App
Doesn’t say much for the App when you incorrectly get double charged for a month of car parking, the app shows the transaction for the unauthorised double charge but they still want to see your personal bank statement to see if you were in fact incorrectly charged a 2nd time.
Not working for parking at all
The app can not raise the garage door
Unable to book parking!
Since the app has been updated to include all buildings they are booked out instantly making it impossible to book a parking space
Terrible app
The app could not connect with the gate when I try to leave the car park so I had to buy a exit ticket at full price. I first called security but they said they had never heard of the app. Then I tried to press the app help button but it said “no connection”. Totally unacceptable.
Latest app version has gone worse
Unable to find gates, so went back to manually open the specific gate in the Help option.
Unable to book parking with default setting because now I must select a car first when there are multiple cars in the list.
I haven’t been able to book car space because they are always “fully booked”, but I could see that there are always plenty of empty car spots on the day.
Unable to book parking with default setting because now I must select a car first when there are multiple cars in the list.
I haven’t been able to book car space because they are always “fully booked”, but I could see that there are always plenty of empty car spots on the day.
Show more
Can’t access via CarPlay
In this day and age of heightened awareness of safety with mobile phones and apps while driving, why has a car oriented application not been built with this functionality from day 1?
Lousy
Let’s you do look around, but kicks you out and tells you to sign in when you go to book
Access page not working
Please fix the access page. It hasn’t worked in weeks. Parking attendant can’t read my code because all I can show is confirmation page and code is tiny on that page.
Extremely bad exp
Never succeeded in booking during weekdays. The app got an issue to secure a car space for me but reported to facilities that I had booked but not utilised!!!
Barrier never opens
Bluetooth is on, mobile data is on, app updated. Barrier still never opens for me and it’s a nightmare since I arrive because our onsite security do.
Book parking should not be so stressful!
Can never load to book
There should be more parking
Funny how there is a section in the app with word “Show Breakdown”. It’s such a taboo word for drivers :D
Please enable Car Play!!!
If any app should have Car Play functionality, it is this one.
There must be some technical issues where it always try to refresh (rather than cache in poor reception)… which means the app can take ages to load in car parks (where we use it!).
Please address these.
When it works, it’s great… but that isn’t as often as it should be.
There must be some technical issues where it always try to refresh (rather than cache in poor reception)… which means the app can take ages to load in car parks (where we use it!).
Please address these.
When it works, it’s great… but that isn’t as often as it should be.
Show more
CarPlay needed
Works well but 100% Needs CarPlay so I don’t need to pick up my phone to open the boom gate. Would be great to just press open gate on the cars display
