App is broken
I am unable to access my subscription. I have been billed. Done a reinstall and restore my purchases and I get a message to contact support via the app. I have done this 3 times and never received a response. Avoid this App.
Why I have stopped my subscription
The content of the magazine is excellent.. But the app has glitches which forced me to re-install it several times. With each installations I loose all the issues downloaded previously. This is VERY disappointing as the downloading takes significant time. This is the main reason why I stopped my subscription. And now, in January 2023, after two yrs after reporting about the first bug, I have lost access to the app. The app requires to log in, but there is now window to input my login information(and actually which login should submit?)..
After my feedback in January 2023 the developer contacted me once and informed about “work in progress”.. Nothing happened since then. The app still is not working.. Very disappointing experience.
After my feedback in January 2023 the developer contacted me once and informed about “work in progress”.. Nothing happened since then. The app still is not working.. Very disappointing experience.
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Response from developer
We're really sorry to hear of the trouble you're having with the app. It is certainly not the level of service we aim to deliver. Please get in touch with more details, including the table/phone model you use and iOS version and we will assist you further: apps@immediate.co.uk
Recent update now even worse
Update. I emailed the editor of the magazine almost a month ago. No response. I guess if the editor is unable or unwilling to respond then things will never be resolved. The cycle of developer “sorry tell us what’s wrong we’re sorry” which ends in “uninstall and re install” is not worth the effort. Astronomy Now app has always worked. So no point in renewing my subscription. The presenters and contributors if they read this may wonder what’s going on. I somehow doubt the developers will be challenged.
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Response from developer
Thank you for getting in touch. Apologies you're having trouble using your App, if you would get in touch via this form https://www.immediateapps.co.uk/digital-contact-form/ with more information, we can troubleshoot this issue. Many thanks
Useless
A useless app. Unable to sign into my account.
Zero stars but not able give zero.
Zero stars but not able give zero.
Response from developer
Thank you for getting in touch. Apologies you're having trouble with your App, if you would get in touch via this form https://www.immediateapps.co.uk/digital-contact-form/ we can troubleshoot this issue. Many thanks
Impossibly difficult to access subscribed content
The app is impossible to use. The access to content I have purchased by annual subscription is virtually impossible to access. It seems if I go to menu and randomly click sky magazines there is an option for a sign in. but then It never seems to let me sign in properly even when I reset my password via this sky site.
About to cancel my subscription and delete app.
Shame as the print magazine is a good read most months… thought this would be a better option as online but in reality appear to demonstrate basic tech incompetence.
About to cancel my subscription and delete app.
Shame as the print magazine is a good read most months… thought this would be a better option as online but in reality appear to demonstrate basic tech incompetence.
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Sky at night App review
I’ve downloaded the latest above app, which seems to crash on an almost constant rate. The reasons for this are unknown to me but I’ve now decided not to waste any more time and effort to get this to work.
This will also undoubtedly be a reason for me not to continue with my current subscription which is due to finish in the next few months.
In a single word of your app - Rubbish
This will also undoubtedly be a reason for me not to continue with my current subscription which is due to finish in the next few months.
In a single word of your app - Rubbish
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购买后书籍无法下载
购买书籍后无法下载，难过过
但是其他的免费阅读美容都可以打开，就是我买的书没法打开
但是其他的免费阅读美容都可以打开，就是我买的书没法打开
Magazine subscription
Sky at night is a really good informative magazine I really like Astronomy and I always learn things I didn’t know about space and the planets keep up good work by the way lower your subscriptions some of prices are ridiculous you’d expect a free gift for what you have to fork out
Awful
This app keeps failing. The very latest update (2020 September) will not even open on an iPad 3. Have made many contacts with support over the months (rarely get a response) yet each issue requires at least one reinstall. Have several other magazine and journal subscriptions that work well on the iPad. This is by far the most troublesome. Please get it fixed.
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Just about serves its purpose but so frustrating
It’s easy enough to get to the articles but:
- having subscribed for a year (via buysubscriptions.com) AND bought ALL back issues it’s ridiculous that one third of the “Library” tab is still taken up with an advert to get 12 back issues with an annual subscription!
- similarly, the “Subscribe” tab is still there with a FULL PAGE offer to subscribe (via iTunes) to what I’ve already subscribed to so, probably, it would be possible, however silly it is, to have and therefore pay for two subscriptions to the same magazines at the same time!
- no support for landscape view
- no ability to save a copy of any articles or just images (some may be protected by copyright for third parties but the monthly night sky chart, for example, is clearly intended to be used as a ‘tool’ by the astronomy enthusiasts but is not practically useable on the limited space on an iPhone screen so really NEEDS to be printed)
- at the bottom of the monthly sky chart article and other articles it says, “More online” but how and where? There’s no link provided.
In addition (not directly related to the app but readers should be aware):
- the buysubscriptions.com website is not at all intuitive - even thought I bought the subscription through them, the subscription itself didn’t show on my account portal until I clicked the “Create an Account” button (why would an account portal have a “Create an ACCOUNT” button?) and actually gave it my SUBSCRIPTION number and my surname!
- the buysubscriptions.com team have not responded to any of my questions. I understand they may be affected by COVID-19 right now but it’s been over two weeks; that’s not acceptable.
- having subscribed for a year (via buysubscriptions.com) AND bought ALL back issues it’s ridiculous that one third of the “Library” tab is still taken up with an advert to get 12 back issues with an annual subscription!
- similarly, the “Subscribe” tab is still there with a FULL PAGE offer to subscribe (via iTunes) to what I’ve already subscribed to so, probably, it would be possible, however silly it is, to have and therefore pay for two subscriptions to the same magazines at the same time!
- no support for landscape view
- no ability to save a copy of any articles or just images (some may be protected by copyright for third parties but the monthly night sky chart, for example, is clearly intended to be used as a ‘tool’ by the astronomy enthusiasts but is not practically useable on the limited space on an iPhone screen so really NEEDS to be printed)
- at the bottom of the monthly sky chart article and other articles it says, “More online” but how and where? There’s no link provided.
In addition (not directly related to the app but readers should be aware):
- the buysubscriptions.com website is not at all intuitive - even thought I bought the subscription through them, the subscription itself didn’t show on my account portal until I clicked the “Create an Account” button (why would an account portal have a “Create an ACCOUNT” button?) and actually gave it my SUBSCRIPTION number and my surname!
- the buysubscriptions.com team have not responded to any of my questions. I understand they may be affected by COVID-19 right now but it’s been over two weeks; that’s not acceptable.
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Sorry guys also crashing
To let you know it is crashing for me also. Shows current issue tab then dies. Have updated app. ios version 13.3. 10.5inch Model FPMG2B/A pity wanted to know this months highlights and the moon looks interesting.
Beware Misleading Subscription Offer
Beware of the digital subscription offer in this app... it’s only on offer to new subscribers. I fell for the advertising hype & missed the tiny hidden exclusion clause. It didn’t confirm the price when buying the In App Purchase either, so I had no idea I’d actually paid full price. Very misleading.
Shame because I really like Sky At Night Magazine. I’ll stick to the print version in future. I hope they can find a better digital publisher & improve their advertising.
I managed to get a full refund from Apple, but only after a lot of hassle. Not a good experience.
Shame because I really like Sky At Night Magazine. I’ll stick to the print version in future. I hope they can find a better digital publisher & improve their advertising.
I managed to get a full refund from Apple, but only after a lot of hassle. Not a good experience.
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Trial didn’t work as I had a subscription in the past.
Somehow I was billed for a full year. I wanted the trial at £4.99. Be aware if this. The developer responded and I understand that I had a trial in the past.
But, this should be made clear in the small print.
But, this should be made clear in the small print.
Response from developer
Hi, This is most likely because you have taken out a Free Trial / Introductory Offer Trial in the past. Unfortunately, you can only take out a trial (either free or paid) on the same subscription once. This is how Apple have set subscription trials to work so I'm afraid it is out of our hands.
Curious about your Star’s
How is it that this has a 5 star rating with when all the the ratings are 1 star?
Great stuff
A great addition to a long tradition. Simply the finest astronomy magazine going.
Response from developer
Thank you for your review. We are very glad you like the app!
Impossible to download issues
I have purchased all past issues and special collection. Will not download. Have restarted, removed app, etc. nothing works - very frustrating. Happens on iPhone and ipad. Please fix.
Great
Great...
App doesn‘t work since months
App doesn‘t work since months and I cannot read a single magazine though I have already paid for it!!! Don‘t buy !!!
Not impressed with this ‘magazine’.
I made the mistake of believing that this was a proper facsimile of the Sky at Night magazine, as I had subscribed to in the past, but it isn’t. It’s more like a collection of features and articles from the current edition, which totally loses its original look and feel.
Unfortunately, I foolishly bought a 12 month sub, which came with the proviso that I couldn’t cancel once I had used it - this didn’t bother me as I thought it was the proper magazine facsimile, so by the time I realised it wasn’t, it was too late.
BTW, I was not given a free trial, which would have solved the problem. I assume this was because I had subscribed in the past, but it was a different format then, so I’m not happy.
Unfortunately, I foolishly bought a 12 month sub, which came with the proviso that I couldn’t cancel once I had used it - this didn’t bother me as I thought it was the proper magazine facsimile, so by the time I realised it wasn’t, it was too late.
BTW, I was not given a free trial, which would have solved the problem. I assume this was because I had subscribed in the past, but it was a different format then, so I’m not happy.
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Can’t Wait til Next Edition
Wonderful Astro magazine and as soon as I’m finished with the current edition, I can’t wait for the next. Well done.
