App is broken
I am unable to access my subscription. I have been billed. Done a reinstall and restore my purchases and I get a message to contact support via the app. I have done this 3 times and never received a response. Avoid this App.
Why I have stopped my subscription
The content of the magazine is excellent.. But the app has glitches which forced me to re-install it several times. With each installations I loose all the issues downloaded previously. This is VERY disappointing as the downloading takes significant time. This is the main reason why I stopped my subscription. And now, in January 2023, after two yrs after reporting about the first bug, I have lost access to the app. The app requires to log in, but there is now window to input my login information(and actually which login should submit?)..
After my feedback in January 2023 the developer contacted me once and informed about “work in progress”.. Nothing happened since then. The app still is not working.. Very disappointing experience.
After my feedback in January 2023 the developer contacted me once and informed about “work in progress”.. Nothing happened since then. The app still is not working.. Very disappointing experience.
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Response from developer
We're really sorry to hear of the trouble you're having with the app. It is certainly not the level of service we aim to deliver. Please get in touch with more details, including the table/phone model you use and iOS version and we will assist you further: apps@immediate.co.uk
Recent update now even worse
Update. I emailed the editor of the magazine almost a month ago. No response. I guess if the editor is unable or unwilling to respond then things will never be resolved. The cycle of developer “sorry tell us what’s wrong we’re sorry” which ends in “uninstall and re install” is not worth the effort. Astronomy Now app has always worked. So no point in renewing my subscription. The presenters and contributors if they read this may wonder what’s going on. I somehow doubt the developers will be challenged.
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Response from developer
Thank you for getting in touch. Apologies you're having trouble using your App, if you would get in touch via this form https://www.immediateapps.co.uk/digital-contact-form/ with more information, we can troubleshoot this issue. Many thanks
Useless
A useless app. Unable to sign into my account.
Zero stars but not able give zero.
Zero stars but not able give zero.
Response from developer
Thank you for getting in touch. Apologies you're having trouble with your App, if you would get in touch via this form https://www.immediateapps.co.uk/digital-contact-form/ we can troubleshoot this issue. Many thanks
Impossibly difficult to access subscribed content
The app is impossible to use. The access to content I have purchased by annual subscription is virtually impossible to access. It seems if I go to menu and randomly click sky magazines there is an option for a sign in. but then It never seems to let me sign in properly even when I reset my password via this sky site.
About to cancel my subscription and delete app.
Shame as the print magazine is a good read most months… thought this would be a better option as online but in reality appear to demonstrate basic tech incompetence.
About to cancel my subscription and delete app.
Shame as the print magazine is a good read most months… thought this would be a better option as online but in reality appear to demonstrate basic tech incompetence.
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