Customer service is completely MIA
Having a problem with the app because it does not recognize me as a subscriber. Tried to restore purchases, no luck. Try to log into my account online- fails, even with stored password. Try password reset, no email received. I finally try to just cancel because I don’t need the hassle. This magazine does not even appear in the drop down to select magazine. Complete frustration and customer service FAIL.
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Going downhill
This app used to be great but as usual someone had to ‘redesign’ it. (Read not any better, just different and worse than before) Don’t give me new and worse. Where are the links in the magazines, where is the music, where is any ‘ease of navigation’??? This it really terrible. The actual physical magazine and cd are fantastic and amazing. This is not.
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Response from developer
Thank you for getting in touch. Apologies you're having trouble using your App, if you would please get in touch via this form https://www.immediateapps.co.uk/digital-contact-form/ we will try and help you with this issue. Many thanks
Supporting even larger fonts…?
The maximum font size is still a bit small to presbyopic eyes.
Can you provide an option to enlarge screen fonts than given ones?
I had no problem with the old conventional magazine type editions since it could be enlarged as much as I can see, but with the newly introduced web-like editions, I feel tired to read them.
Other than that, I am enjoying the magazine.
Can you provide an option to enlarge screen fonts than given ones?
I had no problem with the old conventional magazine type editions since it could be enlarged as much as I can see, but with the newly introduced web-like editions, I feel tired to read them.
Other than that, I am enjoying the magazine.
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Pity you can’t give minus scores!
I’m not a regular subscriber to the magazine but have used the app to download the magazine when the mood takes me. Last time was less than a year ago and the app worked perfectly.
Downloaded the October issue and paid £6.99.
Utter waste of time and money. Pages don’t load properly, pages don’t turn when swiped, crashes, in short utterly useless.
This appears to be a case of trying to fix something that was never broken in the first place and ending up with an app that is unusable.
Uninstalled and switching to another classical music mag.
Hope the Beeb are happy about losing revenue due to this truly appalling app.
Downloaded the October issue and paid £6.99.
Utter waste of time and money. Pages don’t load properly, pages don’t turn when swiped, crashes, in short utterly useless.
This appears to be a case of trying to fix something that was never broken in the first place and ending up with an app that is unusable.
Uninstalled and switching to another classical music mag.
Hope the Beeb are happy about losing revenue due to this truly appalling app.
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New(ish) format is awful
I just can’t put up with this any more. I much prefer the “magazine experience” way of reading any magazine (others I subscribe to continue to provide that alongside the newer format).
The ‘web’ like format might actually be bearable if it actually worked properly. I have a relatively new (2020) iPad Pro which I use to read 4 or 5 different magazines - only the BBC Music Magazine has such a flaky interface. Unable to scroll down some pages, skipping to next page for no good reason, doesn’t remember where in the magazine I have got to.
I’m sorry but unless there is a significant improvement (and a return to the magazine format) my subscription will be cancelled.
The ‘web’ like format might actually be bearable if it actually worked properly. I have a relatively new (2020) iPad Pro which I use to read 4 or 5 different magazines - only the BBC Music Magazine has such a flaky interface. Unable to scroll down some pages, skipping to next page for no good reason, doesn’t remember where in the magazine I have got to.
I’m sorry but unless there is a significant improvement (and a return to the magazine format) my subscription will be cancelled.
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