Good
I like that I can view my pin, I normally use my card online. It would be nice to be able to change the default pin. Even if it required a verification step.
Barely Functional
The submission form doesn’t work as intended. Example: I sent several claims as HRA items, and they were all changed to FSA despite confirming the contrary.
The app also has issues with actually loading and finishing the login process.
The app also has issues with actually loading and finishing the login process.
Can’t link my insurance on
The app doesn’t list my insurance plan so I can’t link it.
Not user friendly
I’ve had this benefit plan for 6years and I have had nothing but difficulty. The right hand has no idea what the left hand is doing. If I wasn’t diligent about getting my reimbursement the claims would have never been paid. Some of the claims I have had to resubmit up to three times to get them paid. Very frustrating!!!
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Difficult To Navigate
It appears not all features are available on the mobile app. Nowhere can I find a link for forms as stated in the FAQ.
Adding funds challenge
I am having a hard time adding an account to be able to add funds. The app is not intuitive and is difficult to navigate. My account does not show 2020 even though it does show my 2020 activity.
Fix login frequency
Please do not ask for login every time user switches back from another app. Even my banking apps don’t do that.
Doesn’t work
After working just fine for 9 months, the app won’t let me login. Keeps asking me to update to the latest version, but I’m using the lastest version. Uninstalled and reinstalled twice with no success.
Update doesn’t work...FRUSTRATING
As usual whenever there is an update it NEVER works. It continues to tell me to update when the app has been updated (supposedly) and I can’t get past that screen to log in. Frustrating
App is great...when it works
The app is very functional when it works, but has been recently demanding I make an update when NONE is available. Now it simply won’t open.
Frustrating
I went through the tortuous experience of trying to submit a claim through the app. My first frustration was that there was no information on what needed to be submitted for a valid claim. Second, the “comments” line apparently had no way to be accessed or to enter a comment. Third, the only type of file it would allow me to attach was a photo, so the PDFs I had carefully created had to be changed to photos. Fourth, when I moved to other apps to do this, and returned to the BBP app, I had to re-log in and the claim I had begun was lost and had to be started from scratch. Fifth, my claim was rejected which brings me back to the initial frustration, that there wasn’t information on what should have been submitted.
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Great App
I love being able to track my account with an app!
Great app
If you are like me & like to keep track if things like this it's great!
