Client BBVA
Le personnels de l’agence BBVA Puerto Banûs sont très très serviable
Response from developer
Hola Oularbi: No hay mayor alegría para nosotros que leer vuestras opiniones y valoraciones sobre la aplicación. Anímate, y envíanos tus consultas a bbvabancamovil@bbva.com. Queremos seguir creciendo a tu lado 💪
Tercermundista
No puede decirse de otra manera
App Amigable
Para los que somos análogos y navegamos con la App BBVA, nos sentimos los seres privilegiados digitales . Gracias a lo amigable del Aplicativo..
D
The app is very difficult to navigate, too many confusing pages and not very intuitive at all. I think they need to make an app as easy as Natwest bank app, Revolut app or Intesa San Paolo app
Horrible App
There are functioning banking apps all over the world, from Wise (online) to Bank of America (US), even - and everything in between. The BBVA ES app is horrible. Literally the #1 thing people want to do when they open their app is to view their balance. To view your balance on this app, you log in (with a laughably weak password, since it limits passwords to like 6-7 characters which is insane), then you have to do a secondary SMS code verification before it will show your balance. Heaven forbid you want to look at your list of most recent charges. There’s a transactions section — which has Bizum and transfers. Literally the easiest things should be 1.) seeing your balance. 2.) quickly seeing your most recent charges. Somehow the app manages to make both of those a confusing, multi-step process that’s anything but straightforward. Don’t try to invent the wheel, BBVA — at this point, just copy one of your competitors because any app would be better than this one. Seriously, please invest in like minimal UX research. This app is the opposite of user friendly. Very frustrating.
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Mala app
La app da sensación de estar cargada de publicidad de BBVA. Además, me sale siempre el mensaje de “Pon tu cuenta en marcha” cuando ya he hecho todo lo que quería hacer con mi cuenta. No se como quitarlo.
Yessica
Exelente y rapido
Solución
Tenía bloqueada mi ingreso en mi teléfono y visité la oficina. Excelente atención y solución
Agradecida
Mi banco en lo Máximo.!
Mr.
It’s more than great
Mr
Buen servicio
Satisfaction
Je suis satisfait par BBVA
Response from developer
Hola Djelloul: No hay mayor alegría para nosotros que leer vuestras opiniones y valoraciones sobre la aplicación. Anímate, y envíanos tus consultas a bbvabancamovil@bbva.com. Queremos seguir creciendo a tu lado 💪
Broken change password flow
As a newcomer I had login with email and password. Became a customer and the app is blocked, no way to go ahead after receiving SMS to change the password. I put the number and nothing happens. The bank is so secure - it keeps the info about my card and even I with the help of the bank manager at the branch could not retrieve this data! Total time waste!
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Confuso
Mucha propaganda y sin acceso directo a lo que me interesa. Mis movimientos.
Spinning useless after 3 seconds
A spinning animation is useless after three seconds. Tell me please why I can’t access my account and my money. Well you won’t because you don’t care. App sophistication is worthless if you miss basic communication principles. Tell the user what happens, and use short timeouts.
Frustrating login
This app is not user friendly. When trying to edit the transfer schedule, the page doesn’t refresh and the only option is to confirm, which means double doing the transfer. Time and again biometric login works once. Next time around doesn’t accept your password, which is a biometric one. If there was a 0 star rating, that’s what I would give this app.
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App
Excelente
Aplicación BBVA
Excelente Aplicación
The worst banking app
It is hard to find the worst banking app. The number of error screens I see in this “app” is overwhelming. The previous version was ugly, but it worked. This version is also ugly but in other way and does not work
No entiendo 🤯
Una verdadera pesadilla de aplicación. La interfaz está tan recargada de iconos innecesarios que cuesta encontrar lo básico: consultar el saldo o hacer una simple transferencia se vuelve una odisea. Nada es intuitivo, los menús parecen puestos al azar y la experiencia general resulta frustrante. Visualmente es poco atractiva, con colores y elementos que saturan la vista más que ayudar. Da la sensación de que quisieron meter todas las funciones posibles sin pensar en el usuario. En resumen: complicada, lenta y mal diseñada. Un ejemplo de cómo no debe ser una app bancaria.
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