Reward didn’t work in app or online
I went to go use my reward for free bowl I had and it gave me an error so I couldn’t check out. I had to go to the store to order it in person.
EEwetsy
Response from developer
We're really sorry the app let you down at such an inconvenient moment — that's a frustrating experience we never want you to have. Our team is always working to improve the app, and feedback like yours helps us identify these issues. Please reach out to our support team and we'll make this right.
Rewards won’t apply to a to go order
I have been given a free bowl, but when I try to use it I only get the error: Uh-Oh, error validating basket.
Don’t worry, it worked fine charging me full price when it refused to apply my reward.
Don’t worry, it worked fine charging me full price when it refused to apply my reward.
CCMYSO
Response from developer
We're truly sorry for this frustrating experience — earning a reward should make ordering easier, not harder. A technical error preventing your reward from applying while still charging full price is absolutely not okay, and we take full responsibility for that. Please reach out to our support team so we can look into this and make it right.
Woody
We travel an hour to get here and everytime the folks and the food are fantastic
Wwooddawg69
Unable to redeem rewards
The free appetizer reward lists the sampler as the only exclusion. Trying to claim the reward for anything other than the fried green beans failed. The birthday BOGO doesn’t list any exclusions and only worked on one combination of bowls. Some items require a selection to opt out of an in. For example, the only way to add egg rolls is to choose the option for no sauce. This field should be optional or include an option to order them with sauce. The website allows ApplePay while the app doesn’t. It has been updated and is slightly better than the app, but it still has the reward system flaws.
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BDByron D.
Review
Service was fine however could not get extra sauces or cups to take sauce home w leftovers. Only got 3 wraps for 2 people. No refills. No hot bowls for wraps or rice. Would not honor b day rewards. Been long standing customer for 15 yrs. Have done several fundraisers here for mission trips, but I’ll be honest it’s went straight hill
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SSgphilli37
