Reward didn’t work in app or online
I went to go use my reward for free bowl I had and it gave me an error so I couldn’t check out. I had to go to the store to order it in person.
Response from developer
We're really sorry the app let you down at such an inconvenient moment — that's a frustrating experience we never want you to have. Our team is always working to improve the app, and feedback like yours helps us identify these issues. Please reach out to our support team and we'll make this right.
Rewards won’t apply to a to go order
I have been given a free bowl, but when I try to use it I only get the error: Uh-Oh, error validating basket.
Don’t worry, it worked fine charging me full price when it refused to apply my reward.
Don’t worry, it worked fine charging me full price when it refused to apply my reward.
Response from developer
We're truly sorry for this frustrating experience — earning a reward should make ordering easier, not harder. A technical error preventing your reward from applying while still charging full price is absolutely not okay, and we take full responsibility for that. Please reach out to our support team so we can look into this and make it right.
Woody
We travel an hour to get here and everytime the folks and the food are fantastic
Unable to redeem rewards
The free appetizer reward lists the sampler as the only exclusion. Trying to claim the reward for anything other than the fried green beans failed. The birthday BOGO doesn’t list any exclusions and only worked on one combination of bowls. Some items require a selection to opt out of an in. For example, the only way to add egg rolls is to choose the option for no sauce. This field should be optional or include an option to order them with sauce. The website allows ApplePay while the app doesn’t. It has been updated and is slightly better than the app, but it still has the reward system flaws.
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Review
Service was fine however could not get extra sauces or cups to take sauce home w leftovers. Only got 3 wraps for 2 people. No refills. No hot bowls for wraps or rice. Would not honor b day rewards. Been long standing customer for 15 yrs. Have done several fundraisers here for mission trips, but I’ll be honest it’s went straight hill
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Awesome service
Our waitress, Shauna A. was absolutely awesome! We have had her as our waitress before and just loved the service she provided. Kept drinks filled explained things completely and checked on us often. We will be back.
Very useful app
Have used this app for a few years now and always comes in handy to get free appetizers or desserts or a free bowl!
BDMongolians Toledo
Food was excellent, quick and the server, Caroline, was amazing. Second time here in a week.
We used to come here a lot and it got mediocre a few years ago. It is back to excellent.
Like the change of not waiting at the cook table etc.
We used to come here a lot and it got mediocre a few years ago. It is back to excellent.
Like the change of not waiting at the cook table etc.
Underestimated2
I tried to create the apps for points, not working!
Needs helps with revamp your rewards system!
Needs helps with revamp your rewards system!
Not Working Endless Wheel on screen
Have downloaded three times and upon opening the app freezes in intro page with working wheel endlessly circling. 🙄
Useless
Downloaded the app and signed up for rewards. Tried to use the reward they gave me on a mobile order and it said “oops error validating basket” like what is the point if i cant redeem it in the app? Now I have to go to the store and wait another 30+ min for them to make my food on my date night because this app doesnt work. Im sure whoever designed or tested this app is an absolute pile.
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Cameron was amazing!!!!
Great customer service and always had a smile on his face. Thank you!
Naperville
This is a great place to eat. Friendly staff and I never miss an opportunity when in town.
“No Internet Connection”…
Really?
Bet if I shared my contact information, I’d already be enjoying the app.
There used to be an Indianapolis location…
Bet if I shared my contact information, I’d already be enjoying the app.
There used to be an Indianapolis location…
Awesome food and service
Food was great as usual today! Our server Kyle was the best service we have gotten here to date.
Bday dinner
You have to join app to receive bday dinner now
Wish I knew that ahead of time
Wish I knew that ahead of time
Best food ever
I love this place the food and service is excellent
Always great food and the staff is awesome
Always great food and Shelley and Amanda are always a pleasure to see!
This app is irritating to use
This app is irritating
A+ Service
Paige P. was Perfect! Excellent Customer Service from Hostess to Cooks and waitress! Haven’t been here since Covid. Definitely Dynamic and no disappointments!!!
Thank You Thank You
Thank You Thank You
