Love hate relationship with this app
The points and how they apply them have always been super frustrating. They hardly ever work correctly. With this newest release, sometimes it will give me 2x the points, but there is no promotion sent letting me know there will be double points. I’ve also been super frustrated that there are more offers for in-app ordering than at the drive-thru lately. It should give the option to do either. I don’t want a cold coffee or a watered down iced coffee by the time I get there. The promo should be available for both. Also, if you know I order the same exact thing every time, why on earth do you only send me promos for your new weird seasonal drinks? How about personalizing your promos a bit so your loyal customers finally get a kickback in this economy.
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Mmkhn4121
App support
I have reached out to their customer service team for help with my app multiple times and asked associates for help and no one can. My acct is linked to an email that’s dead, but I can’t make a new one because it’s still linked to the same phone number. App is useless due to lack of support.
KKaileyj63
New payment features missing
Updated the app for the new apple/google pay integration and they are no where to be found in the app for online or in store check out. Otherwise I really like this app and B&B!
NINic's iPhone
Better to go inside
I love Beans and Brews it’s my favorite coffee shop the sizes of drinks are the best and the prices are even better. However when I order on DoorDash my drinks are never filled to the top like they are when I go inside myself. It’s disappointing
CMChrista Machelle
Good with room to improve
I only use the app for the points. I never order through the app as I’m not able to customize my order to get my favorite drink. Hope to see that added soon!
MMMadam Menagerie
