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Cafe Rio

Cafe Rio

by Cafe Rio, Inc.

15K ratings
232 reviews
🌟 Lifestyle
🍔 Food & Drink
Free

Details

Released
April 23, 2015
Updated
October 22, 2026

Background Location Access

Developer

Cafe Rio, Inc.
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About

Earn and redeem rewards for your purchases at a popular restaurant chain. Customize your loyalty program and enjoy exclusive offers. Order ahead for convenient pick-up or curbside service.

✓Customizable rewards program
✓Earn points for purchases
✓Mobile ordering for pick-up/curbside
✓Order status tracking
✓Location finder with directions
✓Exclusive app offers
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What users say about Cafe Rio

Reviews of Cafe Rio are mostly negative: the Food & Drink app is rated 4.4/5 from 15K App Store ratings. What users like most: great food quality, friendly staff. Top complaints: buggy and unreliable app, slow order processing. Summarized from real user reviews.

Positive things

  • 🍔Great food quality
  • 🤝Friendly staff
  • 💰Rewards program

Negative things

  • 🐛Buggy and unreliable app
  • 🕰️Slow order processing
  • 🗣️Inconsistent customer service
  • 🔍Difficult to navigate menu and options
  • 💳Issues with gift card and payment integration
See all reviews
+1

What's New in Cafe Rio

8.38.2

October 22, 2026

Bug fixes and performance enhacements

User reviews

Most RecentHighest RatedLowest Rated

Never works

Comically bad.
Ttawsimple

App is terrible

Their app is terrible and the account recovery is garbage. Promo discounts rarely work, must show in person which defeats the order ahead perk of having an app. Love the food, account is the worst
CCbjohnson088

Payment Broken

What a frustrating piece of junk. Took many attempts to get payment accepted. How does ApplePay not work? It even took multiple attempts after entering all my credit card details…which I didn’t want to do in the first place.
SSjfifmejc

Doesn’t work

App states it is sending me an email for verification it never does. It just gets stuck on the opening page then freezes. I have uninstalled and reinstalled both on and off of WiFi.
IIcewolf719

Where’s the Chips and Queso?

Trying to do the Meal Deal, and there isn’t a Chips and Queso to order in the app.

Also, I think the process to redeem at the counter could be better, needs to be easier to actually use.
CCrosheezy
See 227 more reviews

User experience

🐞

Reported Bugs

4 issues

App crashes and loses order progress

Bug

Issues with login and password reset

Bug

Incorrect orders and missing items

Bug

Rewards and gift card balances not updating properly

Bug
✨

Requested Features

4 requests

Improve app stability and user experience

Feature

Allow editing of orders in the app

Feature

Integrate loyalty program better with app

Feature

Provide more transparency on order status

Feature

FAQ

What does the Cafe Rio app do?

The app allows users to join the My Rio Rewards™ loyalty program, where they earn points for every dollar spent on food and beverages. These points can be redeemed for app credits, which can be used towards any food or beverage item. It also facilitates mobile ordering, order status tracking, and finding restaurant locations.

How does the rewards program work?

For every $1 spent on food and beverages, you earn 1 point. Upon reaching 100 points, you receive a $10 app credit. These app credits do not expire and can be applied to any Cafe Rio food or beverage purchase. The program is described as 'spicy' because users get to choose their rewards rather than having them pre-determined.

Is the Cafe Rio app free to use?

Yes, the app itself is free to download and use. While the app offers a rewards program and mobile ordering, there are no upfront costs to join or participate. Any purchases made through the app will incur their standard menu prices.

What are the key features of the app?

Key features include a customizable rewards program, mobile ordering with pick-up or curbside options, order status tracking, a location finder with directions, profile saving for faster checkout, and access to exclusive offers and free food. The app also features a new look and feel, and supports Apple Pay for orders.

Can I order food for pick-up or delivery?

Yes, the app allows you to place orders for pick-up or curbside service where available. You can reorder your favorites or place a new order. The app also provides an 'Order Ready Service' which, with location services and push notifications enabled, can share your order's progress with you.