Love hate relationship with this app
The points and how they apply them have always been super frustrating. They hardly ever work correctly. With this newest release, sometimes it will give me 2x the points, but there is no promotion sent letting me know there will be double points. I’ve also been super frustrated that there are more offers for in-app ordering than at the drive-thru lately. It should give the option to do either. I don’t want a cold coffee or a watered down iced coffee by the time I get there. The promo should be available for both. Also, if you know I order the same exact thing every time, why on earth do you only send me promos for your new weird seasonal drinks? How about personalizing your promos a bit so your loyal customers finally get a kickback in this economy.
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App support
I have reached out to their customer service team for help with my app multiple times and asked associates for help and no one can. My acct is linked to an email that’s dead, but I can’t make a new one because it’s still linked to the same phone number. App is useless due to lack of support.
New payment features missing
Updated the app for the new apple/google pay integration and they are no where to be found in the app for online or in store check out. Otherwise I really like this app and B&B!
Better to go inside
I love Beans and Brews it’s my favorite coffee shop the sizes of drinks are the best and the prices are even better. However when I order on DoorDash my drinks are never filled to the top like they are when I go inside myself. It’s disappointing
Good with room to improve
I only use the app for the points. I never order through the app as I’m not able to customize my order to get my favorite drink. Hope to see that added soon!
Coffee
The manager Eva is the sweetest person and I appreciate the kindness of the workers and how friendly they are. And the coffee is delicious!
Offers option broken
It’s been over 2 months, and it always just says awaiting offers. Not to mention you save all these points just to get 5 dollars off. That’s it.
App needs an update
My biggest issue with the app is that you are unable to select how much of your rewards points you want to redeem. It will automatically redeem the maximum amount of points. The only way you can adjust is if you scan the app in store. Kind of defeats the purpose of ordering ahead on the app.
Coffee
My favorite coffee ever
Best Coffee WRV
New coffee drive through in the Wood River Valley! There are very few coffee drive throughs in the WRV and this place is consistently amazing! Best coffee in the entire valley! Great service and awesome growing menu! Get the app!
Mandatory account
Mandatory account to order a freaking coffee. No apple pay as an option.
App poor quality
Need to improved app ! Scan should be only one for any promo
Awesome
Jordan and Lilly at the Fort Lane location in Layton Utah are totally awesome
Not Diabetic Friendly
The app itself sucks pretty hard. I'm a type 1 diabetic and sometimes I just want to be able to order my drink on the app, but there's no nutrition information and it's damn near impossible to get anything sugar free. I don't want to add a pump of sugar free syrup into a drink that's already loaded with sugar - I just want a drink that doesn't deplete all the insulin in my pump.
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The best barista
Easton is like the best person here he is really nice
The worst app interface
I hate this app. You can tell that this coffee house is trying to be “different” just tell me what’s in the drink. Why are there no nutrition facts available in the app? I have local coffee shops with better ordering platforms than this app. So disappointing.
This Brews Crew Dude
Knows my order and has it ready before I’ve even paid. Love this spot, especially because I’m typically in a hurry with work and there’s no drive through. When I do have a little time though, it’s a nice lounge with a more hip vibe and a bookcase full of books.
Problems getting promotional points
Almost every week I run into problems getting the promotional points that are promised in the app. This is super frustrating. We time our visits around these promotional bonus points, so when we don’t get them, it’s super frustrating. This past week, I had a notification I would receive 25 bonus points for stopping by three times in one week. We went for our third time, the bonus point notification was never applied to my account, and yet it still dismissed the promotional coupon notification for it. This has happened so many times to us that it’s starting to feel borderline like a bait and switch operation. It’s starting to just feel like it’s better to save the drive, the gas and just make coffee at home. 😔
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perfection
literally THE BEST reward system and the drinks are WAY better tasting/quality than starbucks. my absolute favorite
Friendly
Friendly and fast
