Confident and Happy
Thank you to my BeautyCounter representative's (Amy Lukacs) help with use of beauty products and knowledge of their purity of ingredients, and the ability to really listen to my concerns, my skin looks and feels so much more healthy and in tune with the results I was trying to achieve. Most important, Amy is always available to help through text message and photos. I am sure to keep up with my beauty regimen so that when I am in public I am never caught by surprise when friends or past students appear. I am ready, confident and happy to see everyone and I feel that I am looking my very best. Thank you so much, Amy.
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The App is Difficult to Navigate
I love BeautyCounter Products. However, every time I go to the app to shop and make an order its extremely difficult to go through the ordering process. I recognize that Im an older woman(73) and not technologically proficient, but the difficulty will sometimes end up with me NOT SHOPPING. For example: I want a product and somehow I end up with two of them in my bag. Im not sure why this happens, but its very frustrating. in order to make the order I did today, I had to Log Out and Log Back in 4 times. I hope the Beautycounter Tech Personnel will find a way to make this app User Friendly for All their Customers.
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Check Out/Payment/Discount Poorly Designed
I have complained about this before, but the layout on the app for an iPhone with check out is very poorly designed. You should be able to see a separation between the discounts being offered on the site and whether or not your beauty counter points have been applied. I clicked on to use my points, and or the amount checked all the way out and they were not used correctly. You also cannot press on discount to see what discounts are being applied in case you have some thing else you want to use. It is not user-friendly.
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Disappointed Beautycounter
I have been with Beautycounter since 2018. I’m restocking a lot of my products & buying new gifts for the season. I went to the app & it had me update it. I put all my things in the cart. When I chose Klarna to purchase there was a major bad glitch & it made me sign back in. Then It wouldn’t let me. I got out of it & opened it back up & went to my cart. Somehow there was 4 & 8 & such of each item added to my cart and was over $1000. This happened 3 times. I decided not to purchase. Well let’s see it wouldn’t let me. I love my Beautycounter products but Beautycounter what is going on with the app? This is the first time this has ever happened!
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Frustrating website issues
I contacted customer service today because the Beauty counter website shows I have no subscriptions and I have no order history. It took a very long time to get any answers. The person told me to start a new account, which is impossible unless I want to use a different email, which I don’t. I got into my account and made some orders. One of the things I ordered I have on a subscription. I was afraid to start a new subscription with items that I am already subscribed to, so I didn’t get the discount. The person I had the chat with, through customer service, didn’t answer all of my questions and ended our conversation before doing so. I know she was frustrated with the website issues. So am I. I hope these issues are resolved quickly.
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