Very Poor Service – Avoid This Taxi Company
I booked a taxi for 11:15, but the driver only arrived at 11:35. There was no apology for being late. Instead, the driver was extremely rude and sarcastically said, “I can only drive, not fly.” This level of unprofessionalism is unacceptable. I strongly recommend avoiding this taxi company at all costs.
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Fantastic Driver Roosbey
The driver was very helpful and polite , helping us with our cases and having a general chat . A pleasant drive to Edinburgh Airport . Thankyou xx
Excellent
Great driver highly recommended
No show
Pre booked taxi and never showed had to spend more money getting another taxi elsewhere as we missed an urgent doctors appointment due to this
Not a taxi company
Pretendy taxi
AVOID
Literally do not see the point in using this, Uber is so much better. You book on this the live tracker you get of your driver isn’t accurate, multiple times I’ve had to explain to the driver where to go like you’re the taxi driver mate you should know, whereas Uber just use sat nav so it’s nice and simple. Always seems to cost more than Uber and I’ve only used this whenever I wasn’t able to get an Uber due to being busy. Last trip I got from here was £10 for a 3/4 minute drive, and at the end of the trip the driver said it was a cash fare, now I was sure I had done it with my card and I asked him to check, he said it wasn’t a card fare, so I gave him the cash only to find out the money had been taken from my bank also. Can only phone them to complain and you’re lucky if you get an answer cause I’ve tried 3/4 times and had no such luck. Trust me, just use Uber.
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Robbers
You book a taxi and don’t turn up when you cancel it there still take the money out you bank and when you call them it takes 3-5 day to go back in to you bank DONT BOOK
Terrible
For no reason at all my bookings keep getting cancelled after being assigned drivers
App doesn’t work
Just get stupid bouncing icons
Charged twice
I paid by card on my last journey, which the driver said it failed payment I therefore paid in cash … to then revive my bank statement which states I paid by card!! I’m not happy I had £30 for a £10 trip absolute day light robbery
Midlothian
Apps no good if in Midlothian n they phone you back with the cheekiest person in the world get this app gone !!!!!
Give up
I downloaded this app and then tried 4 times to get a four-digit confirmation code, at which point I received a notification that I was “blacklisted”. Interesting business strategy, Beep Beep. Does this work well for you?
Device blacklisted?!?
Would have been nice to actually receive a verification code rather than being Blacklisted! Useless app.
Shocking company avoid !!
Cancel taxis last min coz they can’t be bothered to drive to you destination but have no problem taking the money from your account and saying 3-5 for refund 🤬🤬🤬 furious left at 11pm with no way home ! Capital radio should be ashamed advertising you
Never Use Again
Thought I'd use the Beep Beep to collect us on Saturday at 23.55 in Dunfermline to bring us back to Broxburn after a night out.
I downloaded the app, paid for the booking and received a confirmation email.
So far so good.
Towards pick up time, I tracked the taxi to our location on the app, which showed it was outside.
I went outside and couldn't see the taxi.
14 minutes AFTER the agreed pick-up time, I received a Text Message to say that they 'Cannot cover Dunfermline to Broxburn unfortunately.'
Letting me know 14 minutes after the agreed pick-up time is a complete joke. Leaving me to find a Taxi at short notice to get back home.
VERY POOR SERVICE and will never use Beep Beep again and would highly recommend NOT using them! 😡🤬
I downloaded the app, paid for the booking and received a confirmation email.
So far so good.
Towards pick up time, I tracked the taxi to our location on the app, which showed it was outside.
I went outside and couldn't see the taxi.
14 minutes AFTER the agreed pick-up time, I received a Text Message to say that they 'Cannot cover Dunfermline to Broxburn unfortunately.'
Letting me know 14 minutes after the agreed pick-up time is a complete joke. Leaving me to find a Taxi at short notice to get back home.
VERY POOR SERVICE and will never use Beep Beep again and would highly recommend NOT using them! 😡🤬
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Terrible customer service
The taxi broke down which was not the driver’s fault. However the customer service was appalling. I was advised by the advisor that this was the end of his shift which I appreciate. He did give some support thankfully. However, I was hung up on 4-5 times previously. Another member of our party called and was then advised by another advisor that it was just the start of her shift. We were understandably stressed, as we were also on the way to the airport. This app will not be used again and we will be advising our friends to use another service also.
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Avoid!
I have had the most horrific experiences (plural) with this app in the last few days. For weeks I have been comfortable that I would be able to use beep beep to get me home from my staff night out in Fife. The app even offered the option of pre-booking and paying by card. I didn’t pre-book and waited until the evening of my night out. First of all I went to a colleague’s house for drinks. I booked a taxi for 8 of us with beep beep. The app confirmed and all seemed well. The time for the pickup cane and went and no taxi ever came. Never knew what happened. Arrived at the hotel late as had to book another. End of night paid for my taxi to get home with beep beep. All went through. Shortly after a phone call saying that the taxi licensing laws won’t permit my journey. Why on earth take my money then (twice May I add- 2x £44). Still waiting on it to be returned. This app is seriously flawed and should be re-programmed to only let customers book journeys that are permitted by local taxi rules. I ended up stranded in fife. Luckily the hotel offered me a room for free. I don’t know what I would have done otherwise. 3-5 working days to get my money back! Unacceptable. Transactions are showing as Capital Cars.
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Would not recommend
Absolutely rubbish service! The taxi didn’t bother turning up, leaving me stranded. Do not use.
Don’t bother
Do not use this app. We ordered a taxi over 3 hours in advance. 10 minutes after it failed to show up, we called and were told they were really busy and the car hadn’t been despatched and would be another 10-15 minutes. After 20 minutes, we called again and were told that it still hadn’t been despatched and could be another 20 minutes. By this point we were already late for our dinner reservation and the restaurant was unable to hold our table. Our night was completely ruined. Will never use this service again. At the end of the call, the operator advised that it was always better to call than to use the app as you were more likely to get a car on time, so what is the point in this app?
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This service is *beep beep*
Can’t *beeping* get over how *beeping* bad this is. Booked the taxi three hours before we needed it and was going to turn up nearly an hour late. *beep* off
