Exceptional customer service- Tami, alba, and the belong team!
Worst Rental Experience: Poor Communication and Repairs That Never Stick
One “pro” refused to do the work and told me to do it myself. I asked Belong not to send that person back, and they sent them again the next day with no warning and no apology. More recently, my shower door hinge slipped and I could no longer open the door. Belong told me I could open it, and I had to insist I wasn’t lying. The shower has now been unusable for 15 days with no repair scheduled. Staff have been rude and unhelpful throughout, and I would not recommend Belong.
Garbage company
Response from developer
Thank you for bringing your concerns to our attention. We hold our team to high standards of transparency, professionalism, and communication, so it is disappointing to hear that your experience fell so far short of those expectations. To address one of the concerns you raised, we do not pay for reviews. We are committed to addressing concerns directly and working diligently to resolve issues when they arise. We care deeply about the experience of our members and take your feedback seriously. We would appreciate the opportunity to look directly into your account, better understand what occurred, and determine how we can help address your concerns. Please reach out to me at resolutions@belonghome.com or call me directly at 650-600-6864. We are committed to understanding your experience and working toward a resolution with transparency, accountability, and a focus on solutions. Thank you for your time and consideration. Best regards, Tami Silks VIP Member Relations Lead, Office of the CEO 650-600-6864
Worst
Response from developer
We’re sorry to hear how frustrating your experience has been, particularly when trying to get support for urgent maintenance concerns. We understand how important it is to receive timely, effective assistance when an issue arises in your home. Belong offers 24/7 member support, and we’re sorry to hear that your experience did not reflect the level of responsiveness and assistance we strive to provide. We hold ourselves to high standards of service, communication, and responsiveness, and we take your concerns about our platform and support experience seriously. This is not the experience we want for our members, and we would welcome the opportunity to look directly into your account, better understand what happened, and work toward addressing your concerns. Please reach out to me at resolutions@belonghome.com or call me directly at 650-600-6864. I would appreciate the opportunity to connect with you and help work toward a resolution. I hope to hear from you soon. Best regards, Tami Silks VIP Member Relations Lead, Office of the CEO 650-600-6864
Broken Promises, App Failures, and Nightmare Move-In
- Key Access failure & Financial Loss: Despite scheduling movers weeks in advance and being promised key codes the night before access was delayed by hours. We were stranded outside while stuck on hold with emergency support costing us additional $100+ out of pocket for hourly movers delays.
- Uninhabitable Handover: We arrived to a house with half the electricity power was out (a severe hazard), active under-sink leaks, dirty appliances with food stains and non working outlets. Multiple pre move in repair promises confirmed by staff in writing were completely ignored.
- Broken maintenance workflow: You submit a “Pro Request” in their app but the tickets are either closed as completed with out a technician ever visiting or repeatedly pushed out with zero updates.
- Defective & unresponsive support: When a critical issue arise - like a total power outage or key lockouts - Belong support stalls or deflect or completely goes silent for days.
Automated tools and a polished UI cannot replace a basic execution and habitability. Belong renters pay top dollar for total incompetence and zero urgency. Avoid them.
Response from developer
We’re truly sorry to hear about the challenges you experienced and we take your feedback very seriously. We hold ourselves to high standards of service, communication, and accountability, and the experience you’ve described falls short of what we want for our members. We would appreciate the opportunity to look directly into your account, review what happened, and better understand how we can help address your concerns. Please reach out to me at resolutions@belonghome.com or call me directly at 650-600-6864. We care deeply about our members’ experience and are committed to listening to your feedback, understanding where things went wrong, and working diligently toward a resolution. Best regards, Tami Silks VIP Member Relations Lead, Office of the CEO 650-600-6864
Unreliable and Negligent
Response from developer
We’re truly sorry to hear about your experience and the frustration caused by the delays, communication challenges, and concerns you’ve raised regarding the condition of your home. We understand how important it is for our members to feel safe, supported, and confident that their concerns are being addressed promptly. Since this review is posted on our app review page, we want to clarify that it is intended to reflect feedback about the app and its functionality. That said, we recognize that the app is part of the broader member experience, and we take your feedback about the service and communication you’ve encountered seriously. We would welcome the opportunity to look into your situation directly, better understand what occurred, and help address your concerns with transparency and a focus on solutions. Please reach out to me at resolutions@belonghome.com or call me directly at 650-600-6864. We care deeply about our members’ experience and appreciate the opportunity to learn from your feedback and work toward a satisfactory resolution. Best regards, Tami Silks VIP Member Relations Lead, Office of the CEO 650-600-6864
Seattle Renter
* Broken Maintenance Workflow: You submit requests in their app, but coordination immediately shifts into long, confusing email chains that black-hole your concerns and block direct access to the landlord.
* Severe Repair Delays: Mold remediation left our kitchen unusable for months with zero updates. Worse, our sink and dishwasher sat abandoned on our 3rd-story deck for almost the entire summer.
* Dismissive Safety Stance: When water pooled and froze on our deck—creating a slip hazard near a low railing (also confirmed with Seattle laws it was not compliant height)—Belong literally dismissed it with, "It's Seattle."
The moment we bypassed the app and emailed our landlord directly the mold issues were resolved quicker. However, many other landlord laws were broken and belong would not hold the landlord accountable to the city standards. Belong markets itself as a tech solution, but renters pay the price with awful communication, zero urgency, and total incompetence. Avoid them.
Response from developer
We’re so incredibly sorry to hear about your experience and the frustration you faced. We hold ourselves to high standards of service, communication, and accountability, and the experience you’ve described is not what we want for our members. We would appreciate the opportunity to review your account and better understand what occurred. Please reach out to me at resolutions@belonghome.com or call me directly at 650-600-6864 so I can look into this matter personally. We care deeply about our members’ experience and take feedback like yours seriously. We are committed to understanding where we fell short and working toward meaningful improvements. Best regards, Tami Silks VIP Member Relations Lead, Office of the CEO 650-600-6864
They should hire people instead of using cheap AI chat bots to communicate with owners and residents
I reached out in late May, and my home was not rented until late August. The listing went up late and even included photos from a completely different property. After move-in, the resident complained that the cleaning company Belong hired did a poor job.
Communication has been the biggest issue. Customer service and concierge response times are consistently slow, making it difficult to get timely answers about my own property.
Most concerning, Belong advertises a “Rent Guarantee,” my resident has moved in, and I still have not received a rent payment that was supposed to have been collected by belong mid last month.
The concept is great, but based on my experience, the execution, communication, and attention to detail have fallen well short of expectations.
Response from developer
We sincerely apologize for your experience. What you’ve described falls far below the standard of service we aim to provide. Please contact me directly at resolutions@belonghome.com or 650-600-6864 so I can look into your account details, better understand everything that occurred, and work toward a satisfactory resolution for you. Thank you in advance for giving us the opportunity to turn this experience around and make things right. Best regards, Tami Silks VIP Member Relations Lead, Office of the CEO 650-600-6864
If I could give 0 stars, I would.
I would not recommend renting through Belong based on our experience. The biggest issue has been the landlord, but Belong’s lack of communication and follow-through has made an already frustrating situation even worse.
We have dealt with multiple property issues that we were told would be addressed, yet we’ve repeatedly had to follow up and document everything just to get basic concerns acknowledged.
The AC was one of the worst examples. We dealt with an AC that was not properly cooling our home for MONTHS. The landlord acknowledged that the ongoing issue caused our electric bill to be significantly higher and initially agreed to reimburse us for the additional cost.
Then she changed her mind.
This came after repeatedly attempting to send her husband to our home to address the AC issue, despite him not being qualified to properly diagnose or repair it. After months of dealing with the problem and the resulting high electric bills, she ultimately backed away from the reimbursement she had originally agreed to.
And the problems are still happening.
Our pool has now been BLACK for an entire week. Which is not the first time ! We were told issues would be addressed, yet we are still waiting for that to happen. We are paying to live in a property with a pool that we cannot use because it is not being properly maintained.
We were also required to complete an inspection, which we did, and we passed. Given the circumstances, the inspection felt less like an effort to resolve our concerns and more like an effort for the landlord to protect herself from the issues we had been reporting.
Most importantly, George—who was assigned to our situation—stopped responding after we passed the inspection. That says a lot about the level of communication and follow-through we have experienced.
Things breaking in a rental property is normal. Leaving tenants to repeatedly chase answers, dealing with unresolved issues for months, backing away from promised reimbursement, and then going silent is not.
We have cooperated with maintenance, completed the inspection, reported our concerns, and documented everything. We should not have to fight this hard to have legitimate issues with the home addressed.
If you are considering renting through Belong, document EVERYTHING. Save your emails, texts, maintenance requests, photos, videos, receipts, and any promises made to you.
And avoid using the landlord we had if possible she has been horrible and i’ve been stationed all over and have lived in many places and by far she is the worst landlord I have ever had. Cheap would be an understatement, oh and from all of the ac visits all we have is a messy garage because we have yet for someone to come clean it up which we put a request in for 2 months ago. Again shows you everything we’ve been experiencing while we’re paying rent on time every month still.
Based on our experience, I would strongly recommend looking elsewhere before trusting Belong with your home and your money.
Belong home experience
Don’t rent with them
Before signing, we identified serious safety and maintenance issues in the home, including loose power outlets and problems with the fireplace. We were explicitly promised that these would be fixed before our move‑in date. Despite calling repeatedly in the weeks before move‑in to remind them, nothing was done.
On our original move‑in day, with trucks rented and everything packed, we discovered that the repairs were still not completed and the home was not ready. Our start date had to be pushed back a week at the last minute, causing additional expense and stress for my family.
When we tried to move in on the rescheduled date, things got even worse. The entrance keys were missing, and we were locked out of the house for about three hours in sub‑zero temperatures. During all of this, the company was extremely difficult to reach. Calls were rarely returned, and we were passed from person to person; in total I have dealt with about six different agents, none of whom took ownership of the situation.
When we were finally able to enter, we found that the entire driveway and entrance were covered in thick ice. We could not safely park the U‑Haul or walk without risking a fall, yet we had no choice but to carry our belongings over dangerously slippery ice. This was both unsafe and completely avoidable.
Even after move‑in, basic access issues continued. It took over two weeks for them to provide a mailbox key. The back door key is still missing, and they did not provide keys for interior doors. Instead of correcting their own oversight, they expect us to pay for these keys ourselves, which is unreasonable given that they failed to supply them in the first place.
Overall, this experience has been incredibly stressful and has affected my health and peace of mind. I would not recommend Belong home to anyone based on their poor communication, broken promises, disregard for safety, and lack of basic professionalism.
Never again
Response from developer
We’re sorry to hear about your experience and regret that trust was lost. This is not the outcome we want for any homeowner. We are committed to transparency and homeowner control. Owners receive notifications for every service request submitted through the Belong app and are contacted for approval on every repair, regardless of cost. The Not-To-Exceed (NTE) limit is used only for urgent or emergency repairs when we’re unable to reach you and action is needed to protect residents and your investment. Our goal is to keep homes safe and comfortable while giving owners full visibility and control over repair decisions. We’re sorry you felt overcharged or inadequately informed and would welcome the opportunity to review your concerns directly. Please contact me at 650-600-6864 or resolutions@belonghome.com Best regards, Tami Silks VIP Member Relations Lead - Belong 650-600-6864 resolutions@belonghome.com
Great!
Good platform terrible communication and follow though
Response from developer
Hi FallenAppleTree - I work in the Office of the CEO at Belong, who is aware of your experience. I'd love to assist in bringing this matter to a successful resolution. Please contact me at 650-600-6864 or resolutions@belonghome.com Thank you for your time and consideration. Best, Tami Silks Office of the CEO 650-600-6864 resolutions@belonghome.com
2nd Year!
Don’t use belong!
Can't submit request after the new release
Response from developer
Hi Ashore, Thank you for letting us know, our engineering team needs to look into this error and resolve it. Can you please reach out to us resolutions-g@belonghome.com with your name and address so that we can get this issue fixed as soon as possible. Best, Belong
Easy to use!
Payments Section on App
Response from developer
Hi RoseannDiaz, thank you for sharing your feedback—we truly appreciate you bringing this to our attention. We're very sorry for the frustration you've experienced with managing payment accounts in the app. You’re absolutely right that having visibility and control over your payment methods is important, and we understand how concerning it can be when that’s not clear or functioning as expected. Our team is actively looking into this to ensure the experience is both transparent and user-friendly. In the meantime, we’ll reach out to you directly with an instructional video and we’ll make sure your payment preferences are updated as needed. We value your trust and are committed to improving this experience. Thank you again for your feedback—it helps us do better. Warmly, Team Belong
