Worst
Broken Promises, App Failures, and Nightmare Move-In
- Key Access failure & Financial Loss: Despite scheduling movers weeks in advance and being promised key codes the night before access was delayed by hours. We were stranded outside while stuck on hold with emergency support costing us additional $100+ out of pocket for hourly movers delays.
- Uninhabitable Handover: We arrived to a house with half the electricity power was out (a severe hazard), active under-sink leaks, dirty appliances with food stains and non working outlets. Multiple pre move in repair promises confirmed by staff in writing were completely ignored.
- Broken maintenance workflow: You submit a “Pro Request” in their app but the tickets are either closed as completed with out a technician ever visiting or repeatedly pushed out with zero updates.
- Defective & unresponsive support: When a critical issue arise - like a total power outage or key lockouts - Belong support stalls or deflect or completely goes silent for days.
Automated tools and a polished UI cannot replace a basic execution and habitability. Belong renters pay top dollar for total incompetence and zero urgency. Avoid them.
Unreliable and Negligent
Seattle Renter
* Broken Maintenance Workflow: You submit requests in their app, but coordination immediately shifts into long, confusing email chains that black-hole your concerns and block direct access to the landlord.
* Severe Repair Delays: Mold remediation left our kitchen unusable for months with zero updates. Worse, our sink and dishwasher sat abandoned on our 3rd-story deck for almost the entire summer.
* Dismissive Safety Stance: When water pooled and froze on our deck—creating a slip hazard near a low railing (also confirmed with Seattle laws it was not compliant height)—Belong literally dismissed it with, "It's Seattle."
The moment we bypassed the app and emailed our landlord directly the mold issues were resolved quicker. However, many other landlord laws were broken and belong would not hold the landlord accountable to the city standards. Belong markets itself as a tech solution, but renters pay the price with awful communication, zero urgency, and total incompetence. Avoid them.
They should hire people instead of using cheap AI chat bots to communicate with owners and residents
I reached out in late May, and my home was not rented until late August. The listing went up late and even included photos from a completely different property. After move-in, the resident complained that the cleaning company Belong hired did a poor job.
Communication has been the biggest issue. Customer service and concierge response times are consistently slow, making it difficult to get timely answers about my own property.
Most concerning, Belong advertises a “Rent Guarantee,” my resident has moved in, and I still have not received a rent payment that was supposed to have been collected by belong mid last month.
The concept is great, but based on my experience, the execution, communication, and attention to detail have fallen well short of expectations.
If I could give 0 stars, I would.
I would not recommend renting through Belong based on our experience. The biggest issue has been the landlord, but Belong’s lack of communication and follow-through has made an already frustrating situation even worse.
We have dealt with multiple property issues that we were told would be addressed, yet we’ve repeatedly had to follow up and document everything just to get basic concerns acknowledged.
The AC was one of the worst examples. We dealt with an AC that was not properly cooling our home for MONTHS. The landlord acknowledged that the ongoing issue caused our electric bill to be significantly higher and initially agreed to reimburse us for the additional cost.
Then she changed her mind.
This came after repeatedly attempting to send her husband to our home to address the AC issue, despite him not being qualified to properly diagnose or repair it. After months of dealing with the problem and the resulting high electric bills, she ultimately backed away from the reimbursement she had originally agreed to.
And the problems are still happening.
Our pool has now been BLACK for an entire week. Which is not the first time ! We were told issues would be addressed, yet we are still waiting for that to happen. We are paying to live in a property with a pool that we cannot use because it is not being properly maintained.
We were also required to complete an inspection, which we did, and we passed. Given the circumstances, the inspection felt less like an effort to resolve our concerns and more like an effort for the landlord to protect herself from the issues we had been reporting.
Most importantly, George—who was assigned to our situation—stopped responding after we passed the inspection. That says a lot about the level of communication and follow-through we have experienced.
Things breaking in a rental property is normal. Leaving tenants to repeatedly chase answers, dealing with unresolved issues for months, backing away from promised reimbursement, and then going silent is not.
We have cooperated with maintenance, completed the inspection, reported our concerns, and documented everything. We should not have to fight this hard to have legitimate issues with the home addressed.
If you are considering renting through Belong, document EVERYTHING. Save your emails, texts, maintenance requests, photos, videos, receipts, and any promises made to you.
And avoid using the landlord we had if possible she has been horrible and i’ve been stationed all over and have lived in many places and by far she is the worst landlord I have ever had. Cheap would be an understatement, oh and from all of the ac visits all we have is a messy garage because we have yet for someone to come clean it up which we put a request in for 2 months ago. Again shows you everything we’ve been experiencing while we’re paying rent on time every month still.
Based on our experience, I would strongly recommend looking elsewhere before trusting Belong with your home and your money.
Belong home experience
Don’t rent with them
Before signing, we identified serious safety and maintenance issues in the home, including loose power outlets and problems with the fireplace. We were explicitly promised that these would be fixed before our move‑in date. Despite calling repeatedly in the weeks before move‑in to remind them, nothing was done.
On our original move‑in day, with trucks rented and everything packed, we discovered that the repairs were still not completed and the home was not ready. Our start date had to be pushed back a week at the last minute, causing additional expense and stress for my family.
When we tried to move in on the rescheduled date, things got even worse. The entrance keys were missing, and we were locked out of the house for about three hours in sub‑zero temperatures. During all of this, the company was extremely difficult to reach. Calls were rarely returned, and we were passed from person to person; in total I have dealt with about six different agents, none of whom took ownership of the situation.
When we were finally able to enter, we found that the entire driveway and entrance were covered in thick ice. We could not safely park the U‑Haul or walk without risking a fall, yet we had no choice but to carry our belongings over dangerously slippery ice. This was both unsafe and completely avoidable.
Even after move‑in, basic access issues continued. It took over two weeks for them to provide a mailbox key. The back door key is still missing, and they did not provide keys for interior doors. Instead of correcting their own oversight, they expect us to pay for these keys ourselves, which is unreasonable given that they failed to supply them in the first place.
Overall, this experience has been incredibly stressful and has affected my health and peace of mind. I would not recommend Belong home to anyone based on their poor communication, broken promises, disregard for safety, and lack of basic professionalism.
Never again
Response from developer
We’re sorry to hear about your experience and regret that trust was lost. This is not the outcome we want for any homeowner. We are committed to transparency and homeowner control. Owners receive notifications for every service request submitted through the Belong app and are contacted for approval on every repair, regardless of cost. The Not-To-Exceed (NTE) limit is used only for urgent or emergency repairs when we’re unable to reach you and action is needed to protect residents and your investment. Our goal is to keep homes safe and comfortable while giving owners full visibility and control over repair decisions. We’re sorry you felt overcharged or inadequately informed and would welcome the opportunity to review your concerns directly. Please contact me at 650-600-6864 or resolutions@belonghome.com Best regards, Tami Silks VIP Member Relations Lead - Belong 650-600-6864 resolutions@belonghome.com
Great!
Good platform terrible communication and follow though
Response from developer
Hi FallenAppleTree - I work in the Office of the CEO at Belong, who is aware of your experience. I'd love to assist in bringing this matter to a successful resolution. Please contact me at 650-600-6864 or resolutions@belonghome.com Thank you for your time and consideration. Best, Tami Silks Office of the CEO 650-600-6864 resolutions@belonghome.com
2nd Year!
Don’t use belong!
Can't submit request after the new release
Response from developer
Hi Ashore, Thank you for letting us know, our engineering team needs to look into this error and resolve it. Can you please reach out to us resolutions-g@belonghome.com with your name and address so that we can get this issue fixed as soon as possible. Best, Belong
Easy to use!
Payments Section on App
Response from developer
Hi RoseannDiaz, thank you for sharing your feedback—we truly appreciate you bringing this to our attention. We're very sorry for the frustration you've experienced with managing payment accounts in the app. You’re absolutely right that having visibility and control over your payment methods is important, and we understand how concerning it can be when that’s not clear or functioning as expected. Our team is actively looking into this to ensure the experience is both transparent and user-friendly. In the meantime, we’ll reach out to you directly with an instructional video and we’ll make sure your payment preferences are updated as needed. We value your trust and are committed to improving this experience. Thank you again for your feedback—it helps us do better. Warmly, Team Belong
Game-Changing Experience
Great App and Service
BELONG HOME LAWSUIT REVIEW
Response from developer
Hi Caro CLK, We're truly sorry to hear about your experience. What you’ve described is incredibly serious and concerning, and it’s clear that you went through a very stressful and upsetting situation. That is absolutely not the kind of experience we want anyone to have with Belong. We’d like to understand more about what happened and see if there's anything we can do to make this right. Please reach out to us directly at resolutions-g@belonghome.com, so we can discuss this in more detail and look into the situation further. Thank you for bringing this to our attention. Warm regards, Team Belong
Stay far away
In terms of the app itself - it doesn’t work either. I couldn’t even log in for the first 8 months, and never got any response from anyone when I asked support about it. Scheduling a service appointment is incredibly buggy, several UI controls simply don’t work, or will throw an error, forcing you to restart the entire process.
tl;dr, do not, under any circumstances, rent from Belong. You will regret it.
Response from developer
I’m truly sorry to hear about the incredibly frustrating experience you’ve had, and I want to sincerely apologize for the issues you’ve faced. Your feedback is deeply concerning, and it’s clear that we’ve let you down in many areas—from maintenance delays to the unresponsive customer service and app problems. This is far from the experience we strive to provide our residents, and I fully understand your frustration. The issues you’ve described, particularly the mold, maintenance delays, and washer/dryer problems, are completely unacceptable. We take these matters very seriously, and I will make sure your concerns are escalated to the appropriate teams immediately to investigate and ensure these types of situations don’t happen again. Additionally, I apologize for the lack of responsiveness and support you’ve received. It’s important to us that our renters feel heard and taken care of, and I’m sorry that wasn’t the case for you. I will ensure that your feedback is passed along to help improve our processes. If you’d like, I’d be happy to escalate your case and make sure any outstanding issues are resolved as soon as possible. Please don’t hesitate to reach out directly to resolutions-g@belonghome.com with your details so we can address this properly. Again, I’m very sorry for your experience, and we’re committed to doing better. Thank you for bringing these concerns to our attention.
