Belong home experience
Don’t rent with them
Before signing, we identified serious safety and maintenance issues in the home, including loose power outlets and problems with the fireplace. We were explicitly promised that these would be fixed before our move‑in date. Despite calling repeatedly in the weeks before move‑in to remind them, nothing was done.
On our original move‑in day, with trucks rented and everything packed, we discovered that the repairs were still not completed and the home was not ready. Our start date had to be pushed back a week at the last minute, causing additional expense and stress for my family.
When we tried to move in on the rescheduled date, things got even worse. The entrance keys were missing, and we were locked out of the house for about three hours in sub‑zero temperatures. During all of this, the company was extremely difficult to reach. Calls were rarely returned, and we were passed from person to person; in total I have dealt with about six different agents, none of whom took ownership of the situation.
When we were finally able to enter, we found that the entire driveway and entrance were covered in thick ice. We could not safely park the U‑Haul or walk without risking a fall, yet we had no choice but to carry our belongings over dangerously slippery ice. This was both unsafe and completely avoidable.
Even after move‑in, basic access issues continued. It took over two weeks for them to provide a mailbox key. The back door key is still missing, and they did not provide keys for interior doors. Instead of correcting their own oversight, they expect us to pay for these keys ourselves, which is unreasonable given that they failed to supply them in the first place.
Overall, this experience has been incredibly stressful and has affected my health and peace of mind. I would not recommend Belong home to anyone based on their poor communication, broken promises, disregard for safety, and lack of basic professionalism.
Never again
Response from developer
We’re sorry to hear about your experience and regret that trust was lost. This is not the outcome we want for any homeowner. We are committed to transparency and homeowner control. Owners receive notifications for every service request submitted through the Belong app and are contacted for approval on every repair, regardless of cost. The Not-To-Exceed (NTE) limit is used only for urgent or emergency repairs when we’re unable to reach you and action is needed to protect residents and your investment. Our goal is to keep homes safe and comfortable while giving owners full visibility and control over repair decisions. We’re sorry you felt overcharged or inadequately informed and would welcome the opportunity to review your concerns directly. Please contact me at 650-600-6864 or resolutions@belonghome.com Best regards, Tami Silks VIP Member Relations Lead - Belong 650-600-6864 resolutions@belonghome.com
Great!
Good platform terrible communication and follow though
Response from developer
Hi FallenAppleTree - I work in the Office of the CEO at Belong, who is aware of your experience. I'd love to assist in bringing this matter to a successful resolution. Please contact me at 650-600-6864 or resolutions@belonghome.com Thank you for your time and consideration. Best, Tami Silks Office of the CEO 650-600-6864 resolutions@belonghome.com
2nd Year!
Don’t use belong!
Can't submit request after the new release
Response from developer
Hi Ashore, Thank you for letting us know, our engineering team needs to look into this error and resolve it. Can you please reach out to us resolutions-g@belonghome.com with your name and address so that we can get this issue fixed as soon as possible. Best, Belong
Easy to use!
Payments Section on App
Response from developer
Hi RoseannDiaz, thank you for sharing your feedback—we truly appreciate you bringing this to our attention. We're very sorry for the frustration you've experienced with managing payment accounts in the app. You’re absolutely right that having visibility and control over your payment methods is important, and we understand how concerning it can be when that’s not clear or functioning as expected. Our team is actively looking into this to ensure the experience is both transparent and user-friendly. In the meantime, we’ll reach out to you directly with an instructional video and we’ll make sure your payment preferences are updated as needed. We value your trust and are committed to improving this experience. Thank you again for your feedback—it helps us do better. Warmly, Team Belong
Game-Changing Experience
Great App and Service
BELONG HOME LAWSUIT REVIEW
Response from developer
Hi Caro CLK, We're truly sorry to hear about your experience. What you’ve described is incredibly serious and concerning, and it’s clear that you went through a very stressful and upsetting situation. That is absolutely not the kind of experience we want anyone to have with Belong. We’d like to understand more about what happened and see if there's anything we can do to make this right. Please reach out to us directly at resolutions-g@belonghome.com, so we can discuss this in more detail and look into the situation further. Thank you for bringing this to our attention. Warm regards, Team Belong
Stay far away
In terms of the app itself - it doesn’t work either. I couldn’t even log in for the first 8 months, and never got any response from anyone when I asked support about it. Scheduling a service appointment is incredibly buggy, several UI controls simply don’t work, or will throw an error, forcing you to restart the entire process.
tl;dr, do not, under any circumstances, rent from Belong. You will regret it.
Response from developer
I’m truly sorry to hear about the incredibly frustrating experience you’ve had, and I want to sincerely apologize for the issues you’ve faced. Your feedback is deeply concerning, and it’s clear that we’ve let you down in many areas—from maintenance delays to the unresponsive customer service and app problems. This is far from the experience we strive to provide our residents, and I fully understand your frustration. The issues you’ve described, particularly the mold, maintenance delays, and washer/dryer problems, are completely unacceptable. We take these matters very seriously, and I will make sure your concerns are escalated to the appropriate teams immediately to investigate and ensure these types of situations don’t happen again. Additionally, I apologize for the lack of responsiveness and support you’ve received. It’s important to us that our renters feel heard and taken care of, and I’m sorry that wasn’t the case for you. I will ensure that your feedback is passed along to help improve our processes. If you’d like, I’d be happy to escalate your case and make sure any outstanding issues are resolved as soon as possible. Please don’t hesitate to reach out directly to resolutions-g@belonghome.com with your details so we can address this properly. Again, I’m very sorry for your experience, and we’re committed to doing better. Thank you for bringing these concerns to our attention.
Force Closing When Paying
Sign in With Apple Has Never Worked
Not related to app functionality but Belong is generally a very poorly run company. I applied for an apartment in Washington state through them where we have a first qualified applicant rule. The site said I was “first in line” only for me to get completely ghosted, never offered a tour despite continually submitting time, and then when I called support for help they said they had offered it to somewhere else. So essentially what happened is that I had $50 stollen from me via the application fee while Belong broke our local rental laws.
Response from developer
I’m truly sorry to hear about the frustration and poor experience you’ve had with Belong, and I completely understand your disappointment. It’s unacceptable that you’ve faced so many issues, from the sign-in problem to the application fee situation and lack of communication regarding the apartment in Washington state. This is not the level of service we aim to provide, and I sincerely apologize for the inconvenience you’ve experienced. Your concerns are absolutely valid, and I want to make sure we address them appropriately. I’ll escalate your feedback about the app issue and the application process to the right team so they can investigate further. As for the application fee and the handling of your case, this is definitely something we need to look into and resolve for you as quickly as possible. Please reach out directly to resolutions-g@belonghome.com with your account details, and we’ll ensure your concerns are properly addressed and take the necessary steps to make things right. Your trust in Belong is important, and we want to work hard to regain that trust. Thank you for bringing these issues to our attention, and we’ll do everything we can to make it right.
App Closes Unexpectedly
Belong home and their app is worst company to work with
WORST EXPERIENCE! You will be at your own.
Charged for random items
Response from developer
Thank you for bringing this to our attention, and I sincerely apologize for the confusion and frustration you're experiencing. It sounds like there’s been a miscommunication or system issue, and I completely understand how concerning this must be for you. I want to assure you that we’ll investigate this further to make sure these charges are addressed and properly reversed. I’ll personally follow up to ensure that the "fencing" charge, as well as any other discrepancies, are resolved as quickly as possible. Please bear with us, and we’ll make it a priority to get this sorted out for you. If you have any further questions or need additional assistance in the meantime, feel free to reach out directly to resolutions-g@belonghome.com. We appreciate your patience and are committed to resolving this issue for you. Best, Team Belong
