Seattle Renter
We rented a Belong-managed apartment in Seattle for 10 months and negotiated an early exit because management was a nightmare. While the apartment was beautiful, Belong made living there miserable.
* Broken Maintenance Workflow: You submit requests in their app, but coordination immediately shifts into long, confusing email chains that black-hole your concerns and block direct access to the landlord.
* Severe Repair Delays: Mold remediation left our kitchen unusable for months with zero updates. Worse, our sink and dishwasher sat abandoned on our 3rd-story deck for almost the entire summer.
* Dismissive Safety Stance: When water pooled and froze on our deck—creating a slip hazard near a low railing (also confirmed with Seattle laws it was not compliant height)—Belong literally dismissed it with, "It's Seattle."
The moment we bypassed the app and emailed our landlord directly the mold issues were resolved quicker. However, many other landlord laws were broken and belong would not hold the landlord accountable to the city standards. Belong markets itself as a tech solution, but renters pay the price with awful communication, zero urgency, and total incompetence. Avoid them.
* Broken Maintenance Workflow: You submit requests in their app, but coordination immediately shifts into long, confusing email chains that black-hole your concerns and block direct access to the landlord.
* Severe Repair Delays: Mold remediation left our kitchen unusable for months with zero updates. Worse, our sink and dishwasher sat abandoned on our 3rd-story deck for almost the entire summer.
* Dismissive Safety Stance: When water pooled and froze on our deck—creating a slip hazard near a low railing (also confirmed with Seattle laws it was not compliant height)—Belong literally dismissed it with, "It's Seattle."
The moment we bypassed the app and emailed our landlord directly the mold issues were resolved quicker. However, many other landlord laws were broken and belong would not hold the landlord accountable to the city standards. Belong markets itself as a tech solution, but renters pay the price with awful communication, zero urgency, and total incompetence. Avoid them.
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They should hire people instead of using cheap AI chat bots to communicate with owners and residents
Disappointing experience with Belong. I hired them expecting professional, hands-off property management, but the process has required constant follow-up.
I reached out in late May, and my home was not rented until late August. The listing went up late and even included photos from a completely different property. After move-in, the resident complained that the cleaning company Belong hired did a poor job.
Communication has been the biggest issue. Customer service and concierge response times are consistently slow, making it difficult to get timely answers about my own property.
Most concerning, Belong advertises a “Rent Guarantee,” my resident has moved in, and I still have not received a rent payment that was supposed to have been collected by belong mid last month.
The concept is great, but based on my experience, the execution, communication, and attention to detail have fallen well short of expectations.
I reached out in late May, and my home was not rented until late August. The listing went up late and even included photos from a completely different property. After move-in, the resident complained that the cleaning company Belong hired did a poor job.
Communication has been the biggest issue. Customer service and concierge response times are consistently slow, making it difficult to get timely answers about my own property.
Most concerning, Belong advertises a “Rent Guarantee,” my resident has moved in, and I still have not received a rent payment that was supposed to have been collected by belong mid last month.
The concept is great, but based on my experience, the execution, communication, and attention to detail have fallen well short of expectations.
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If I could give 0 stars, I would.
DO NOT RENT THROUGH BELONG — READ THIS BEFORE YOU DO
I would not recommend renting through Belong based on our experience. The biggest issue has been the landlord, but Belong’s lack of communication and follow-through has made an already frustrating situation even worse.
We have dealt with multiple property issues that we were told would be addressed, yet we’ve repeatedly had to follow up and document everything just to get basic concerns acknowledged.
The AC was one of the worst examples. We dealt with an AC that was not properly cooling our home for MONTHS. The landlord acknowledged that the ongoing issue caused our electric bill to be significantly higher and initially agreed to reimburse us for the additional cost.
Then she changed her mind.
This came after repeatedly attempting to send her husband to our home to address the AC issue, despite him not being qualified to properly diagnose or repair it. After months of dealing with the problem and the resulting high electric bills, she ultimately backed away from the reimbursement she had originally agreed to.
And the problems are still happening.
Our pool has now been BLACK for an entire week. Which is not the first time ! We were told issues would be addressed, yet we are still waiting for that to happen. We are paying to live in a property with a pool that we cannot use because it is not being properly maintained.
We were also required to complete an inspection, which we did, and we passed. Given the circumstances, the inspection felt less like an effort to resolve our concerns and more like an effort for the landlord to protect herself from the issues we had been reporting.
Most importantly, George—who was assigned to our situation—stopped responding after we passed the inspection. That says a lot about the level of communication and follow-through we have experienced.
Things breaking in a rental property is normal. Leaving tenants to repeatedly chase answers, dealing with unresolved issues for months, backing away from promised reimbursement, and then going silent is not.
We have cooperated with maintenance, completed the inspection, reported our concerns, and documented everything. We should not have to fight this hard to have legitimate issues with the home addressed.
If you are considering renting through Belong, document EVERYTHING. Save your emails, texts, maintenance requests, photos, videos, receipts, and any promises made to you.
And avoid using the landlord we had if possible she has been horrible and i’ve been stationed all over and have lived in many places and by far she is the worst landlord I have ever had. Cheap would be an understatement, oh and from all of the ac visits all we have is a messy garage because we have yet for someone to come clean it up which we put a request in for 2 months ago. Again shows you everything we’ve been experiencing while we’re paying rent on time every month still.
Based on our experience, I would strongly recommend looking elsewhere before trusting Belong with your home and your money.
I would not recommend renting through Belong based on our experience. The biggest issue has been the landlord, but Belong’s lack of communication and follow-through has made an already frustrating situation even worse.
We have dealt with multiple property issues that we were told would be addressed, yet we’ve repeatedly had to follow up and document everything just to get basic concerns acknowledged.
The AC was one of the worst examples. We dealt with an AC that was not properly cooling our home for MONTHS. The landlord acknowledged that the ongoing issue caused our electric bill to be significantly higher and initially agreed to reimburse us for the additional cost.
Then she changed her mind.
This came after repeatedly attempting to send her husband to our home to address the AC issue, despite him not being qualified to properly diagnose or repair it. After months of dealing with the problem and the resulting high electric bills, she ultimately backed away from the reimbursement she had originally agreed to.
And the problems are still happening.
Our pool has now been BLACK for an entire week. Which is not the first time ! We were told issues would be addressed, yet we are still waiting for that to happen. We are paying to live in a property with a pool that we cannot use because it is not being properly maintained.
We were also required to complete an inspection, which we did, and we passed. Given the circumstances, the inspection felt less like an effort to resolve our concerns and more like an effort for the landlord to protect herself from the issues we had been reporting.
Most importantly, George—who was assigned to our situation—stopped responding after we passed the inspection. That says a lot about the level of communication and follow-through we have experienced.
Things breaking in a rental property is normal. Leaving tenants to repeatedly chase answers, dealing with unresolved issues for months, backing away from promised reimbursement, and then going silent is not.
We have cooperated with maintenance, completed the inspection, reported our concerns, and documented everything. We should not have to fight this hard to have legitimate issues with the home addressed.
If you are considering renting through Belong, document EVERYTHING. Save your emails, texts, maintenance requests, photos, videos, receipts, and any promises made to you.
And avoid using the landlord we had if possible she has been horrible and i’ve been stationed all over and have lived in many places and by far she is the worst landlord I have ever had. Cheap would be an understatement, oh and from all of the ac visits all we have is a messy garage because we have yet for someone to come clean it up which we put a request in for 2 months ago. Again shows you everything we’ve been experiencing while we’re paying rent on time every month still.
Based on our experience, I would strongly recommend looking elsewhere before trusting Belong with your home and your money.
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Belong home experience
Wow what a great experience from start to finish so sophisticated I’m retired I was builder,developer ,realtor for 25plus years this the best ever
Don’t rent with them
I am writing to share my extremely disappointing experience with Belong home in connection with our recent rental.
Before signing, we identified serious safety and maintenance issues in the home, including loose power outlets and problems with the fireplace. We were explicitly promised that these would be fixed before our move‑in date. Despite calling repeatedly in the weeks before move‑in to remind them, nothing was done.
On our original move‑in day, with trucks rented and everything packed, we discovered that the repairs were still not completed and the home was not ready. Our start date had to be pushed back a week at the last minute, causing additional expense and stress for my family.
When we tried to move in on the rescheduled date, things got even worse. The entrance keys were missing, and we were locked out of the house for about three hours in sub‑zero temperatures. During all of this, the company was extremely difficult to reach. Calls were rarely returned, and we were passed from person to person; in total I have dealt with about six different agents, none of whom took ownership of the situation.
When we were finally able to enter, we found that the entire driveway and entrance were covered in thick ice. We could not safely park the U‑Haul or walk without risking a fall, yet we had no choice but to carry our belongings over dangerously slippery ice. This was both unsafe and completely avoidable.
Even after move‑in, basic access issues continued. It took over two weeks for them to provide a mailbox key. The back door key is still missing, and they did not provide keys for interior doors. Instead of correcting their own oversight, they expect us to pay for these keys ourselves, which is unreasonable given that they failed to supply them in the first place.
Overall, this experience has been incredibly stressful and has affected my health and peace of mind. I would not recommend Belong home to anyone based on their poor communication, broken promises, disregard for safety, and lack of basic professionalism.
Before signing, we identified serious safety and maintenance issues in the home, including loose power outlets and problems with the fireplace. We were explicitly promised that these would be fixed before our move‑in date. Despite calling repeatedly in the weeks before move‑in to remind them, nothing was done.
On our original move‑in day, with trucks rented and everything packed, we discovered that the repairs were still not completed and the home was not ready. Our start date had to be pushed back a week at the last minute, causing additional expense and stress for my family.
When we tried to move in on the rescheduled date, things got even worse. The entrance keys were missing, and we were locked out of the house for about three hours in sub‑zero temperatures. During all of this, the company was extremely difficult to reach. Calls were rarely returned, and we were passed from person to person; in total I have dealt with about six different agents, none of whom took ownership of the situation.
When we were finally able to enter, we found that the entire driveway and entrance were covered in thick ice. We could not safely park the U‑Haul or walk without risking a fall, yet we had no choice but to carry our belongings over dangerously slippery ice. This was both unsafe and completely avoidable.
Even after move‑in, basic access issues continued. It took over two weeks for them to provide a mailbox key. The back door key is still missing, and they did not provide keys for interior doors. Instead of correcting their own oversight, they expect us to pay for these keys ourselves, which is unreasonable given that they failed to supply them in the first place.
Overall, this experience has been incredibly stressful and has affected my health and peace of mind. I would not recommend Belong home to anyone based on their poor communication, broken promises, disregard for safety, and lack of basic professionalism.
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Never again
My experience. They are untrustworthy. They don’t work in good faith. They overcharge for simple task but keep it below the threshold to not need your approval. They allow for tenants to complain about anything and they send a 3rd party out. The gave bad information to potential tenants that drove them away. They worked with the tenant to reduce monthly bill on information that was provided in the listing. They charged the tenant for animals but I received none of it. I received no money for any repairs. Unfortunately, I do not wish them success. I hope they go out of business. It was the worst decision as a landlord. I ended up owing them money nearly every month. On a monthly basis I went from covering the mortgage plus $100 to paying $300-$500 out of pocket each month. Then a week after cancellation of their service the tenant send me a email from their lawyer that they are filing for bankruptcy. So they drove away tenants and lead me to sign with someone that couldn’t finish a year and I made no money only lost money. And the tenant also left a bad review. I even worked things out and even continue to talk with the tenant because Belong was the biggest issue. They are the ones that don’t Belong. My last communication tried to verify charges and cost because they would charge multiple times for the things they didn’t fix. A year later the day before Christmas they debi my checking account almost $5000 with no communication throughout the year. I love forward to their downfall. They are money pits. Unless you have money to waste or money isn’t an issue.
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Great!
Easy to use!
Good platform terrible communication and follow though
App is nice but communication and follow through is poor. A lot of commitment are made with the property owner having to drive commitment, calls, and follow up especially with the pre contract process. That being said communication between the Belong functions hasn’t been better with me having to coordinate repairs myself and complete in less time than them getting a quote. Random price changes when the settings are off making it harder to rent. Very few tour updates and App is left out of date.
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2nd Year!
Coming up on year 2 with Belong ! Love the property and Belong is awesome!
Don’t use belong!
This has been the worst experience I’ve ever had. We thought we found a great house to rent. But we can’t even live in it because they refuse to put Freon in the ac saying the house was listed without an ac unit and fixing it would be an upgrade. The house is constantly 90 degrees inside so we can’t even live in it. We are stuck sleeping in our car because I can’t have my boys sleeping where they can’t even breathe because it’s so hot.
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Can't submit request after the new release
Flash exit if clicking submit button
Easy to use!
Best app I’ve used when looking into different property management companies. I’m impressed. Feels like a tech company
Payments Section on App
Unable to change or delete payments. But, able to add payments?? Having no control over your own payments accounts in the app is not ethical. If the company can control and have ACH access to all your payments and you cannot, this is not ethical business practice. The app and website state, “you can change or update your payments in the accounts section”. Where in the app? I don’t see it and I see that you cannot. WHY?! Fix this problem.
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Game-Changing Experience
Beautifully designed and easy to managing my home. It helps me stay grounded, connected, and inspired every day. Highly recommend!
Great App and Service
Very convenient
BELONG HOME LAWSUIT REVIEW
I ended up in lawsuit with my landlord because of Belong Home’s negligence. Construction workers tried to tear down part of our property with us inside more than once because one of our rooms was illegal and the city had been fighting the owners on it since before we moved in. Belong Home did NOTHING to help us and gave us the phone number of the general contractor & landlord to work it out ourselves… This was not even close to the only problem we had with Belong, just the most horrifying.
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Stay far away
The absolute worst renting experience I have ever had, and it isn’t close. Incompetent, unresponsive, and generally useless. The didn’t do any cleaning or maintenance before we moved in, and then tried to charge US for the (very minimal) cleaning we insisted they do after we moved in. They took 3 months to address a leaking roof causing mold in the property (they took so long, it actually put them in violation of California law). Any time you call them, you will get a call center - it doesn’t seem like they have any actual employees in the United States. Currently, we’re stuck without a washer or dryer, because (after 6 months) we finally convinced them that the unit in the home was broken - so they took it away and left a new one, which lacks the correct hookups for the home. Oh, and there’s a third washer currently sitting in the front yard which also didn’t fit; they haven’t gotten around to picking it up, so it’s just sitting out front exposed to the elements.
In terms of the app itself - it doesn’t work either. I couldn’t even log in for the first 8 months, and never got any response from anyone when I asked support about it. Scheduling a service appointment is incredibly buggy, several UI controls simply don’t work, or will throw an error, forcing you to restart the entire process.
tl;dr, do not, under any circumstances, rent from Belong. You will regret it.
In terms of the app itself - it doesn’t work either. I couldn’t even log in for the first 8 months, and never got any response from anyone when I asked support about it. Scheduling a service appointment is incredibly buggy, several UI controls simply don’t work, or will throw an error, forcing you to restart the entire process.
tl;dr, do not, under any circumstances, rent from Belong. You will regret it.
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Force Closing When Paying
App forced me to update after opening. Now that I’ve updated, it force closes if I try to initiate payment for next month. Very annoying because I like to pay before the first of the month, since it takes 5-10 days to even process.
Sign in With Apple Has Never Worked
I made an account with Sign in With Apple on their website. Their app has never worked when trying to sign in though, I reported it as a bug with zero traction.
Not related to app functionality but Belong is generally a very poorly run company. I applied for an apartment in Washington state through them where we have a first qualified applicant rule. The site said I was “first in line” only for me to get completely ghosted, never offered a tour despite continually submitting time, and then when I called support for help they said they had offered it to somewhere else. So essentially what happened is that I had $50 stollen from me via the application fee while Belong broke our local rental laws.
Not related to app functionality but Belong is generally a very poorly run company. I applied for an apartment in Washington state through them where we have a first qualified applicant rule. The site said I was “first in line” only for me to get completely ghosted, never offered a tour despite continually submitting time, and then when I called support for help they said they had offered it to somewhere else. So essentially what happened is that I had $50 stollen from me via the application fee while Belong broke our local rental laws.
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App Closes Unexpectedly
I am using the Belong app version 3.10.0 (62) on an iPhone running OS 17.5.1. It is unexpectedly closing.
