Worst
Horrible platform w/ all the AI BS to make u bang your head when you need immediate support for emergency maintenance issues. Thats just the tip of the iceberg but I don’t want to get mad writing this review. I don’t recommend them as property management or their horrid app
Broken Promises, App Failures, and Nightmare Move-In
We rented a belong managed home in the Bay Area and experienced severe operational failures from the day one. Being markets itself as a tech driven solution but living under their management has been miserable.
- Key Access failure & Financial Loss: Despite scheduling movers weeks in advance and being promised key codes the night before access was delayed by hours. We were stranded outside while stuck on hold with emergency support costing us additional $100+ out of pocket for hourly movers delays.
- Uninhabitable Handover: We arrived to a house with half the electricity power was out (a severe hazard), active under-sink leaks, dirty appliances with food stains and non working outlets. Multiple pre move in repair promises confirmed by staff in writing were completely ignored.
- Broken maintenance workflow: You submit a “Pro Request” in their app but the tickets are either closed as completed with out a technician ever visiting or repeatedly pushed out with zero updates.
- Defective & unresponsive support: When a critical issue arise - like a total power outage or key lockouts - Belong support stalls or deflect or completely goes silent for days.
Automated tools and a polished UI cannot replace a basic execution and habitability. Belong renters pay top dollar for total incompetence and zero urgency. Avoid them.
- Key Access failure & Financial Loss: Despite scheduling movers weeks in advance and being promised key codes the night before access was delayed by hours. We were stranded outside while stuck on hold with emergency support costing us additional $100+ out of pocket for hourly movers delays.
- Uninhabitable Handover: We arrived to a house with half the electricity power was out (a severe hazard), active under-sink leaks, dirty appliances with food stains and non working outlets. Multiple pre move in repair promises confirmed by staff in writing were completely ignored.
- Broken maintenance workflow: You submit a “Pro Request” in their app but the tickets are either closed as completed with out a technician ever visiting or repeatedly pushed out with zero updates.
- Defective & unresponsive support: When a critical issue arise - like a total power outage or key lockouts - Belong support stalls or deflect or completely goes silent for days.
Automated tools and a polished UI cannot replace a basic execution and habitability. Belong renters pay top dollar for total incompetence and zero urgency. Avoid them.
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Unreliable and Negligent
First I want to say that the app works fine, so apologies to any of the software developers. The Belong company however has been very inconsistent with their timelines and has rented us a property that is legally deemed uninhabitable by the state. The lack of reliable response, scheduling, and overall gross negligence displayed by the Belong company has left me to conclude they are a business that is not to be recommended to anyone.
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Seattle Renter
We rented a Belong-managed apartment in Seattle for 10 months and negotiated an early exit because management was a nightmare. While the apartment was beautiful, Belong made living there miserable.
* Broken Maintenance Workflow: You submit requests in their app, but coordination immediately shifts into long, confusing email chains that black-hole your concerns and block direct access to the landlord.
* Severe Repair Delays: Mold remediation left our kitchen unusable for months with zero updates. Worse, our sink and dishwasher sat abandoned on our 3rd-story deck for almost the entire summer.
* Dismissive Safety Stance: When water pooled and froze on our deck—creating a slip hazard near a low railing (also confirmed with Seattle laws it was not compliant height)—Belong literally dismissed it with, "It's Seattle."
The moment we bypassed the app and emailed our landlord directly the mold issues were resolved quicker. However, many other landlord laws were broken and belong would not hold the landlord accountable to the city standards. Belong markets itself as a tech solution, but renters pay the price with awful communication, zero urgency, and total incompetence. Avoid them.
* Broken Maintenance Workflow: You submit requests in their app, but coordination immediately shifts into long, confusing email chains that black-hole your concerns and block direct access to the landlord.
* Severe Repair Delays: Mold remediation left our kitchen unusable for months with zero updates. Worse, our sink and dishwasher sat abandoned on our 3rd-story deck for almost the entire summer.
* Dismissive Safety Stance: When water pooled and froze on our deck—creating a slip hazard near a low railing (also confirmed with Seattle laws it was not compliant height)—Belong literally dismissed it with, "It's Seattle."
The moment we bypassed the app and emailed our landlord directly the mold issues were resolved quicker. However, many other landlord laws were broken and belong would not hold the landlord accountable to the city standards. Belong markets itself as a tech solution, but renters pay the price with awful communication, zero urgency, and total incompetence. Avoid them.
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They should hire people instead of using cheap AI chat bots to communicate with owners and residents
Disappointing experience with Belong. I hired them expecting professional, hands-off property management, but the process has required constant follow-up.
I reached out in late May, and my home was not rented until late August. The listing went up late and even included photos from a completely different property. After move-in, the resident complained that the cleaning company Belong hired did a poor job.
Communication has been the biggest issue. Customer service and concierge response times are consistently slow, making it difficult to get timely answers about my own property.
Most concerning, Belong advertises a “Rent Guarantee,” my resident has moved in, and I still have not received a rent payment that was supposed to have been collected by belong mid last month.
The concept is great, but based on my experience, the execution, communication, and attention to detail have fallen well short of expectations.
I reached out in late May, and my home was not rented until late August. The listing went up late and even included photos from a completely different property. After move-in, the resident complained that the cleaning company Belong hired did a poor job.
Communication has been the biggest issue. Customer service and concierge response times are consistently slow, making it difficult to get timely answers about my own property.
Most concerning, Belong advertises a “Rent Guarantee,” my resident has moved in, and I still have not received a rent payment that was supposed to have been collected by belong mid last month.
The concept is great, but based on my experience, the execution, communication, and attention to detail have fallen well short of expectations.
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