Garbage company
The absolute most garbage company on the planet. So unbelievably unprofessional, unprepared, unorganized, makes the same mistakes over and over and over again. The staff is a bunch of 0 IQ absolute brain-dear dummies. They run a scam and somehow get paid for doing absolutely nothing. They’ve definitely paid for positive reviews. Look at how many 1 star reviews you have. Never felt so bad for a landlord before as this one who used this company not knowing what an absolute piece of S they are. 1 star is generous, this company actually infuriates me to my core
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PPurplewookiefriend13
Worst
Horrible platform w/ all the AI BS to make u bang your head when you need immediate support for emergency maintenance issues. Thats just the tip of the iceberg but I don’t want to get mad writing this review. I don’t recommend them as property management or their horrid app
HMHuman melon
Broken Promises, App Failures, and Nightmare Move-In
We rented a belong managed home in the Bay Area and experienced severe operational failures from the day one. Being markets itself as a tech driven solution but living under their management has been miserable.
- Key Access failure & Financial Loss: Despite scheduling movers weeks in advance and being promised key codes the night before access was delayed by hours. We were stranded outside while stuck on hold with emergency support costing us additional $100+ out of pocket for hourly movers delays.
- Uninhabitable Handover: We arrived to a house with half the electricity power was out (a severe hazard), active under-sink leaks, dirty appliances with food stains and non working outlets. Multiple pre move in repair promises confirmed by staff in writing were completely ignored.
- Broken maintenance workflow: You submit a “Pro Request” in their app but the tickets are either closed as completed with out a technician ever visiting or repeatedly pushed out with zero updates.
- Defective & unresponsive support: When a critical issue arise - like a total power outage or key lockouts - Belong support stalls or deflect or completely goes silent for days.
Automated tools and a polished UI cannot replace a basic execution and habitability. Belong renters pay top dollar for total incompetence and zero urgency. Avoid them.
- Key Access failure & Financial Loss: Despite scheduling movers weeks in advance and being promised key codes the night before access was delayed by hours. We were stranded outside while stuck on hold with emergency support costing us additional $100+ out of pocket for hourly movers delays.
- Uninhabitable Handover: We arrived to a house with half the electricity power was out (a severe hazard), active under-sink leaks, dirty appliances with food stains and non working outlets. Multiple pre move in repair promises confirmed by staff in writing were completely ignored.
- Broken maintenance workflow: You submit a “Pro Request” in their app but the tickets are either closed as completed with out a technician ever visiting or repeatedly pushed out with zero updates.
- Defective & unresponsive support: When a critical issue arise - like a total power outage or key lockouts - Belong support stalls or deflect or completely goes silent for days.
Automated tools and a polished UI cannot replace a basic execution and habitability. Belong renters pay top dollar for total incompetence and zero urgency. Avoid them.
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Ssaahilc
Unreliable and Negligent
First I want to say that the app works fine, so apologies to any of the software developers. The Belong company however has been very inconsistent with their timelines and has rented us a property that is legally deemed uninhabitable by the state. The lack of reliable response, scheduling, and overall gross negligence displayed by the Belong company has left me to conclude they are a business that is not to be recommended to anyone.
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RRoloReviews
Seattle Renter
We rented a Belong-managed apartment in Seattle for 10 months and negotiated an early exit because management was a nightmare. While the apartment was beautiful, Belong made living there miserable.
* Broken Maintenance Workflow: You submit requests in their app, but coordination immediately shifts into long, confusing email chains that black-hole your concerns and block direct access to the landlord.
* Severe Repair Delays: Mold remediation left our kitchen unusable for months with zero updates. Worse, our sink and dishwasher sat abandoned on our 3rd-story deck for almost the entire summer.
* Dismissive Safety Stance: When water pooled and froze on our deck—creating a slip hazard near a low railing (also confirmed with Seattle laws it was not compliant height)—Belong literally dismissed it with, "It's Seattle."
The moment we bypassed the app and emailed our landlord directly the mold issues were resolved quicker. However, many other landlord laws were broken and belong would not hold the landlord accountable to the city standards. Belong markets itself as a tech solution, but renters pay the price with awful communication, zero urgency, and total incompetence. Avoid them.
* Broken Maintenance Workflow: You submit requests in their app, but coordination immediately shifts into long, confusing email chains that black-hole your concerns and block direct access to the landlord.
* Severe Repair Delays: Mold remediation left our kitchen unusable for months with zero updates. Worse, our sink and dishwasher sat abandoned on our 3rd-story deck for almost the entire summer.
* Dismissive Safety Stance: When water pooled and froze on our deck—creating a slip hazard near a low railing (also confirmed with Seattle laws it was not compliant height)—Belong literally dismissed it with, "It's Seattle."
The moment we bypassed the app and emailed our landlord directly the mold issues were resolved quicker. However, many other landlord laws were broken and belong would not hold the landlord accountable to the city standards. Belong markets itself as a tech solution, but renters pay the price with awful communication, zero urgency, and total incompetence. Avoid them.
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GGlacticcrotch
