Belong home experience
Don’t rent with them
Before signing, we identified serious safety and maintenance issues in the home, including loose power outlets and problems with the fireplace. We were explicitly promised that these would be fixed before our move‑in date. Despite calling repeatedly in the weeks before move‑in to remind them, nothing was done.
On our original move‑in day, with trucks rented and everything packed, we discovered that the repairs were still not completed and the home was not ready. Our start date had to be pushed back a week at the last minute, causing additional expense and stress for my family.
When we tried to move in on the rescheduled date, things got even worse. The entrance keys were missing, and we were locked out of the house for about three hours in sub‑zero temperatures. During all of this, the company was extremely difficult to reach. Calls were rarely returned, and we were passed from person to person; in total I have dealt with about six different agents, none of whom took ownership of the situation.
When we were finally able to enter, we found that the entire driveway and entrance were covered in thick ice. We could not safely park the U‑Haul or walk without risking a fall, yet we had no choice but to carry our belongings over dangerously slippery ice. This was both unsafe and completely avoidable.
Even after move‑in, basic access issues continued. It took over two weeks for them to provide a mailbox key. The back door key is still missing, and they did not provide keys for interior doors. Instead of correcting their own oversight, they expect us to pay for these keys ourselves, which is unreasonable given that they failed to supply them in the first place.
Overall, this experience has been incredibly stressful and has affected my health and peace of mind. I would not recommend Belong home to anyone based on their poor communication, broken promises, disregard for safety, and lack of basic professionalism.
Never again
Response from developer
We’re sorry to hear about your experience and regret that trust was lost. This is not the outcome we want for any homeowner. We are committed to transparency and homeowner control. Owners receive notifications for every service request submitted through the Belong app and are contacted for approval on every repair, regardless of cost. The Not-To-Exceed (NTE) limit is used only for urgent or emergency repairs when we’re unable to reach you and action is needed to protect residents and your investment. Our goal is to keep homes safe and comfortable while giving owners full visibility and control over repair decisions. We’re sorry you felt overcharged or inadequately informed and would welcome the opportunity to review your concerns directly. Please contact me at 650-600-6864 or resolutions@belonghome.com Best regards, Tami Silks VIP Member Relations Lead - Belong 650-600-6864 resolutions@belonghome.com
Great!
Good platform terrible communication and follow though
Response from developer
Hi FallenAppleTree - I work in the Office of the CEO at Belong, who is aware of your experience. I'd love to assist in bringing this matter to a successful resolution. Please contact me at 650-600-6864 or resolutions@belonghome.com Thank you for your time and consideration. Best, Tami Silks Office of the CEO 650-600-6864 resolutions@belonghome.com
