Belong home experience
Wow what a great experience from start to finish so sophisticated I’m retired I was builder,developer ,realtor for 25plus years this the best ever
Don’t rent with them
I am writing to share my extremely disappointing experience with Belong home in connection with our recent rental.
Before signing, we identified serious safety and maintenance issues in the home, including loose power outlets and problems with the fireplace. We were explicitly promised that these would be fixed before our move‑in date. Despite calling repeatedly in the weeks before move‑in to remind them, nothing was done.
On our original move‑in day, with trucks rented and everything packed, we discovered that the repairs were still not completed and the home was not ready. Our start date had to be pushed back a week at the last minute, causing additional expense and stress for my family.
When we tried to move in on the rescheduled date, things got even worse. The entrance keys were missing, and we were locked out of the house for about three hours in sub‑zero temperatures. During all of this, the company was extremely difficult to reach. Calls were rarely returned, and we were passed from person to person; in total I have dealt with about six different agents, none of whom took ownership of the situation.
When we were finally able to enter, we found that the entire driveway and entrance were covered in thick ice. We could not safely park the U‑Haul or walk without risking a fall, yet we had no choice but to carry our belongings over dangerously slippery ice. This was both unsafe and completely avoidable.
Even after move‑in, basic access issues continued. It took over two weeks for them to provide a mailbox key. The back door key is still missing, and they did not provide keys for interior doors. Instead of correcting their own oversight, they expect us to pay for these keys ourselves, which is unreasonable given that they failed to supply them in the first place.
Overall, this experience has been incredibly stressful and has affected my health and peace of mind. I would not recommend Belong home to anyone based on their poor communication, broken promises, disregard for safety, and lack of basic professionalism.
Before signing, we identified serious safety and maintenance issues in the home, including loose power outlets and problems with the fireplace. We were explicitly promised that these would be fixed before our move‑in date. Despite calling repeatedly in the weeks before move‑in to remind them, nothing was done.
On our original move‑in day, with trucks rented and everything packed, we discovered that the repairs were still not completed and the home was not ready. Our start date had to be pushed back a week at the last minute, causing additional expense and stress for my family.
When we tried to move in on the rescheduled date, things got even worse. The entrance keys were missing, and we were locked out of the house for about three hours in sub‑zero temperatures. During all of this, the company was extremely difficult to reach. Calls were rarely returned, and we were passed from person to person; in total I have dealt with about six different agents, none of whom took ownership of the situation.
When we were finally able to enter, we found that the entire driveway and entrance were covered in thick ice. We could not safely park the U‑Haul or walk without risking a fall, yet we had no choice but to carry our belongings over dangerously slippery ice. This was both unsafe and completely avoidable.
Even after move‑in, basic access issues continued. It took over two weeks for them to provide a mailbox key. The back door key is still missing, and they did not provide keys for interior doors. Instead of correcting their own oversight, they expect us to pay for these keys ourselves, which is unreasonable given that they failed to supply them in the first place.
Overall, this experience has been incredibly stressful and has affected my health and peace of mind. I would not recommend Belong home to anyone based on their poor communication, broken promises, disregard for safety, and lack of basic professionalism.
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Never again
My experience. They are untrustworthy. They don’t work in good faith. They overcharge for simple task but keep it below the threshold to not need your approval. They allow for tenants to complain about anything and they send a 3rd party out. The gave bad information to potential tenants that drove them away. They worked with the tenant to reduce monthly bill on information that was provided in the listing. They charged the tenant for animals but I received none of it. I received no money for any repairs. Unfortunately, I do not wish them success. I hope they go out of business. It was the worst decision as a landlord. I ended up owing them money nearly every month. On a monthly basis I went from covering the mortgage plus $100 to paying $300-$500 out of pocket each month. Then a week after cancellation of their service the tenant send me a email from their lawyer that they are filing for bankruptcy. So they drove away tenants and lead me to sign with someone that couldn’t finish a year and I made no money only lost money. And the tenant also left a bad review. I even worked things out and even continue to talk with the tenant because Belong was the biggest issue. They are the ones that don’t Belong. My last communication tried to verify charges and cost because they would charge multiple times for the things they didn’t fix. A year later the day before Christmas they debi my checking account almost $5000 with no communication throughout the year. I love forward to their downfall. They are money pits. Unless you have money to waste or money isn’t an issue.
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Great!
Easy to use!
Good platform terrible communication and follow though
App is nice but communication and follow through is poor. A lot of commitment are made with the property owner having to drive commitment, calls, and follow up especially with the pre contract process. That being said communication between the Belong functions hasn’t been better with me having to coordinate repairs myself and complete in less time than them getting a quote. Random price changes when the settings are off making it harder to rent. Very few tour updates and App is left out of date.
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