Works great
Love the ease of being able to submit claims using my phone. Never had any problems at all!
So efficient
The app is user friendly and it is very simple to use it.
Great app
Makes the entire process easier!
Easier use
Way easier to use than the desktop option.
5 stars!
Great app! Easy to use!
Customer
This company is easy to work with, they get back to you quickly and are responsive. Their mobile app is easy to use and very quick on response.
Easy to use
Great
Medical Expense Submission
The app has improved, but still isn’t intuitive enough. It should walk one through each required field, field by field, to ensure everything is properly completed in order to be able to submit for reimbursements.
I completely skipped over the date field at the top without realizing it and also missed one other field when completing information for submission. It is fine to be allowed to jump over a field (by mistake), just asked for it to be completed before being allowed to submit. My experience involved the app defaulting back to the start screen and starting over completely. This happened because I went into a sub-screen and selected an option, did didn’t realize I hadn’t “saved it”. That’s when it kicked me out and I had to restart the entire process.
Overall, it’s a very good app. This is the first time I’ve used it since the update, so I’m sure it will go more smoothly now than I know better about what to expect.
It’s a big improvement from previous releases in its simplicity and user interface. Nicely done. I give it 4.5 out of 5 stars (but can’t give 1/2 stars).
I completely skipped over the date field at the top without realizing it and also missed one other field when completing information for submission. It is fine to be allowed to jump over a field (by mistake), just asked for it to be completed before being allowed to submit. My experience involved the app defaulting back to the start screen and starting over completely. This happened because I went into a sub-screen and selected an option, did didn’t realize I hadn’t “saved it”. That’s when it kicked me out and I had to restart the entire process.
Overall, it’s a very good app. This is the first time I’ve used it since the update, so I’m sure it will go more smoothly now than I know better about what to expect.
It’s a big improvement from previous releases in its simplicity and user interface. Nicely done. I give it 4.5 out of 5 stars (but can’t give 1/2 stars).
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Easy to use
Great
So efficient
The app is user friendly and it is very simple to use it.
Easy to use
Great app.
Works great
Love the ease of being able to submit claims using my phone. Never had any problems at all!
Easy
User friendly.
Wow!
So easy to access my account and submit my claims!!! 5 stars all the way!!
Efficient but basic
Very basic so that helps with efficiency but when I want to file a claim for my limited FSA it says Medical, when really it’s only for vision and dental. Having better descriptions would be helpful.
frustrating
It’s frustrating that I have to submit receipts for medication/doctor appointment, knowing that I have history and previous receipt submitted for the same thing
5 stars!
Great app! Easy to use!
Easy to use
Great
So easy and convenient
This app makes it so easy to file claims and submit receipts.
Technology Needs MAJOR Improvements
Unfortunately this app just feels like it was made in 2005… it feels, and looks old.
Needs a major upgrade in pretty much every way.
Needs a major upgrade in pretty much every way.
