Slow..
This app is so slow. It gives issues for everything
Excellent
Easy to use and reliable
The app is great, support and fraud protection are not
TL;DR Fraudulent charge investigation is lazy and support won’t transfer you to anyone who will talk about it.
I’ve been using Bento for over 3 years and up until recently had nothing but good things to say about it. That is until one of our cards was compromised and I filed a dispute, things went downhill very fast.
Because we fund our account and don’t use the credit option, the stolen funds came out of our checking account. I filed the dispute the next day, and waited…
I received a response 11 days later stating that the disputed purchases would not be refunded:
“For the disputed transaction(s), listed in the table above, we did not find any error based on our investigation. Therefore, no funds will be credited to your account as a result of your claim and this matter is considered closed.
SUMMARY OF FINDINGS.
We have determined that
The disputed transaction(s) was/were authenticated with CHIP, indicating your card was physically used to perform these disputed transactions (Authenticated via CHIP)”
Now the interesting part is the purchases were made in Texas (all at Targets around Austin) and I’m in Georgia. The card never left the possession of my employee (he clocked in that day, we saw him work and he made local purchases. CC fraud using stolen numbers have been around a long time, but replicated CHIP cards is a new one. We immediately reissued the card and I placed it on my desk, yet there were 6 additional charges made at Targets around Austin (all declined of course) using the same card details, and presumably “authenticated via CHIP”.
I called and complained and was told basically, too bad so sad. The offshore support personnel will not transfer you to anyone who will speak with you about the dispute, you get stiff armed at every turn. After 5 calls, I finally got them to reopen the case and was told it could take 90 days… $2400 gone and they don’t care.
The app is great, but given the level of credit card fraud we’re seeing, this service isn’t worth it. Don’t bother with Bento, there are better options.
I’ve been using Bento for over 3 years and up until recently had nothing but good things to say about it. That is until one of our cards was compromised and I filed a dispute, things went downhill very fast.
Because we fund our account and don’t use the credit option, the stolen funds came out of our checking account. I filed the dispute the next day, and waited…
I received a response 11 days later stating that the disputed purchases would not be refunded:
“For the disputed transaction(s), listed in the table above, we did not find any error based on our investigation. Therefore, no funds will be credited to your account as a result of your claim and this matter is considered closed.
SUMMARY OF FINDINGS.
We have determined that
The disputed transaction(s) was/were authenticated with CHIP, indicating your card was physically used to perform these disputed transactions (Authenticated via CHIP)”
Now the interesting part is the purchases were made in Texas (all at Targets around Austin) and I’m in Georgia. The card never left the possession of my employee (he clocked in that day, we saw him work and he made local purchases. CC fraud using stolen numbers have been around a long time, but replicated CHIP cards is a new one. We immediately reissued the card and I placed it on my desk, yet there were 6 additional charges made at Targets around Austin (all declined of course) using the same card details, and presumably “authenticated via CHIP”.
I called and complained and was told basically, too bad so sad. The offshore support personnel will not transfer you to anyone who will speak with you about the dispute, you get stiff armed at every turn. After 5 calls, I finally got them to reopen the case and was told it could take 90 days… $2400 gone and they don’t care.
The app is great, but given the level of credit card fraud we’re seeing, this service isn’t worth it. Don’t bother with Bento, there are better options.
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The worst card company
The worst card company
Does what it says
Great time saving app if you already use Bento cards. I no longer have to call someone to check my limits and because of the receipt feature, I can throw away my paper receipts!! Awesome time saver.
Great business card
As a small business owner this is an excellent card to control expenses of all your employees.
The app has many features such as checking on expenses, card limits, daily uses and transactions.
I like being able to track each individual employees card and usage. The app allows for me to have optimal financial control over all my expenses.
The app has many features such as checking on expenses, card limits, daily uses and transactions.
I like being able to track each individual employees card and usage. The app allows for me to have optimal financial control over all my expenses.
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Great card
My employees use Bento cards as company cards for expenses. Great way for us to keep track of spending. Very user friendly!
Great Card...!!!
A great card, you can control what to spend or how much to spend. No more over the budget. Thanks bento for business...!!!
Business owner
I'm a business owner and this app is really helpful! My employees know how much they can spend and also upload receipts so I don't have to deal with paper receipts. 5 stars and highly recommended!!
More time for productivity
Great app paired with Bento cards. Employees no longer need to ask me how much they have left to spend. Saves both our time. Thanks Bento!
Great app for all Employees
One of my biggest gripes with Bento's otherwise amazing product and service was that as an employee of a small business, I wasn't always aware of the controls set on my card and my available balance. This app gives me that knowledge along with the ability to upload receipts and add tags. It's simple design and ease of use is perfect for me to be able to check it quickly and gain all the information I need. Highly recommend this app and product to any small business owner!
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Perfect for my small business
Loving this app - very easy to use and takes the hassle out of storing all my receipts. Happy to have something that finally gives me peace of mind when handling expenses.
Simple app
It is a good app with simple step by step features to manage business expenses in a matter of mins. As a Bento card owner I see a great product with a even greater potential for its users. Hopefully with this app, bento will be able to offer its users even more simplistic functions.
Just what was looking for!
What a fantastic app! So fortunate to have found it! This little app took care of laborious hrs and hrs of receipts sorting and bookkeeping for me. Love the feature how you can upload receipt pics! If you are a newbie like me in business world, you will love it!
Great for the owner and easy for the employee
Loving this app and company - our small business gets peace of mind knowing knowing how much time it saves us coupled with how easy it is.
Amazing app from a superb fintech company
I've been a Bento customer for sometime now and was ecstatic to learn that they've finally launched an app that seamlessly integrates with their already amazing platform. As a co-founder of a small startup, I would highly suggest to anyone interested in monitoring their employee credit card spending to try out Bento and download their app!
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User Friendly
Love this app so far. Clean and easy user experience. Also eliminates the need to stuff receipts in my wallet, which is a huge bonus!
Excellent for Employees & Business Owners
Really pleased with this app. As a business owner it brings me peace of mind. Feedback from employees is positive, citing its ease of use.
Good for receipts
Finally, I can get rid of my receipts. Simple app, but does mostly everything I need. Would be great if I can add tags myself.
Manager
This app is very easy to use and helps me easily keep track of my company's expenses as well as reload funds while I'm away from the office.
